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Your search for “geek squad best buy” produced “223” results
Interim Best Buy CEO Admits Company Isn't The Greatest At Shilling Electronics Anymore
By Mary Beth Quirk on May 22, 2012 3:00 PM
172 Comments
Best Buy hasn't been enjoying much success lately: Its CEO departed amidst allegations he had an inappropriate relationship with a female employee, prompting the exit of Chairman Richard Schulze for not handling that situation well. And oh yeah, it's not selling as much stuff as it used to. Interim Chief Executive Mike Mikan isn't parsing any words on that front. More »
Geek Squad Wants You To Write Down Your Password On This Sheet Because That's A Horrible Idea
By Chris Morran on May 21, 2012 1:45 PM
48 Comments
We haven't bought a new PC at Best Buy, well... probably since we investigated that whole optimized laptop thing a couple years back. So we haven't seen the above sheet that not only allows you to choose from a variety of useless Geek Squad services, but also asks for your e-mail address and password. More »
Best Buy Customer Service Has No Idea How Actual Best Buy Stores Work
By Laura Northrup on March 23, 2012 3:15 PM
68 Comments
That headline is not what one might call "surprising." But when Noelle's mom found an old, unopened charger bought at Best Buy and still had the receipt, the nice representative on the phone advised her to visit a brick-and-mortar store where they could "buy back" the item instead of accepting it as a return. Except there isn't any such program, so the duo wasted their time and had to, you know, go to Best Buy. Poor things. More »
Worst Company In America Round One: Target Vs. Best Buy
March 13, 2012 9:30 AM
157 Comments
Go make some popcorn and gather the family by the glow of your data-receiving device of choice — It's Worst Company In America time! And it looks like the first blood to be spilled in the WCIA 2012 Octagon of Shame will come from the veins of one of these two retail titans from Minnesota. More »
Geek Squad's Founding Geek Exits Best Buy
By Chris Morran on March 7, 2012 2:20 PM
22 Comments
Robert Stephens founded Geek Squad in 1994 in Minneapolis and sold the company eight years later to Best Buy. Rather than than take his buyout check and invest it in a semi-pro basketball team, Stephens stayed on after the merger to become Best Buy's Chief Technology Officer. But all things come to an end and today, he announced it was time for him to try something else. More »
(Patti-Jo)
Best Buy Thinks A New AC Adapter Is A Suitable Replacement For Laptop Battery
By Chris Morran on February 9, 2012 4:00 PM
106 Comments
Back in 2008, Courtney bought an Asus laptop at Best Buy and decided that plunking down $329.99 for Geek Squad Black Tie Protection would be a good investment in case something went wrong with the computer. That extended warranty included one free battery replacement so with the clock ticking until it expired, Courtney decided to take advantage of this benefit to replace the current not-so-great laptop battery. More »
Someone At CNBC Has A Crush On Geek Squad
By Chris Morran on January 19, 2012 3:34 PM
76 Comments
We get a lot of complaints here at Consumerist HQ about Best Buy and its Geek Squad group. Prolonged repairs, bizarre diagnoses, pre-optimized laptops, and banning people who successfully sue them. But you wouldn't know any of this from a new, in-depth piece by the folks at CNBC. More »
Here Are Consumerist's 10 Most-Read Stories For 2011
By consumerist.com on December 30, 2011 5:00 PM
23 Comments
In the last twelve months, we've posted more than 6,000 stories on Consumerist, some of which have garnered a bit more attention than others. More »
Best Buy May Not Make Good On Promise To Delete Your Data Off That Returned Computer
By Chris Morran on December 15, 2011 11:30 AM
93 Comments
A Best Buy customer in North Carolina is obviously not a regular reader of Consumerist. Otherwise, he probably would not have believed the Geek Squad geeks when they promised to delete all his personal info and data from the tablet he returned to Best Buy earlier this year. More »
Can We Spoil Best Buy's Super Bowl Surprise Again This Year?
By Chris Morran on November 9, 2011 11:30 AM
115 Comments
Last year, some suit at Best Buy tried to tantalize shoppers by saying that the company's super-secret Super Bowl ad would revolutionize retailing. And with the help of some savvy Consumerist readers, we not only spoiled their surprise by revealing the details of its Buy Back program weeks ahead of time, we also rained on their parade by showing you could actually lose money on the deal. Now Best Buy is set to launch something new at the next Super Bowl and being equally cagey about the details. More »
Best Buy Customer Takes Laptop In For Hinge Fix, Has Hard Drive Replaced & Old Data Held Hostage For $59.99
By Chris Morran on October 7, 2011 1:30 PM
133 Comments
A Best Buy customer in California needed to get the hinge on her laptop fixed. She'd paid $350 for an extended warranty from the electronics retailer so she thought there wouldn't be any problem getting it fixed. We're going to assume she's never read Consumerist... More »
Best Buy Employees Test Out Your Phone, Flip You The Bird, Before You Even Enter Store
By Chris Morran on September 19, 2011 10:30 AM
80 Comments
Over the years, we've posted stories about Best Buy staffers monkeying around with customers' property when dropped off for service, but here's a story about a man who went to pick up his new phone at BB, only to find that store employees had been testing it out by taking photos of each other flipping off the camera. More »
Combining Two Best Buy Protection Plans Works Exactly As Well As You Think It Will
By Chris Morran on September 13, 2011 2:32 PM
32 Comments
Of all the perils we've discussed since breaking the news last December of Best Buy's Buy Back program, we hadn't thought about what would happen when one combines Buy Back with the electronics retailer's notoriously sketchy Black Tie Protection program. More »
Geek Squad Takes Three Months To Not Fix My TV
By Chris Morran on September 6, 2011 12:30 PM
65 Comments
Less than two years ago, Consumerist reader Eric plunked down more than $2,000 for a big, shiny Sony HD TV from Best Buy. He also got Geek Squad Black Tie Protection in case the TV needed fixing, which is exactly what happened earlier this summer. But three months later, Eric's TV remains unrepaired. More »
Best Buy Replaces Deaf Bed-Bound Girl's Laptop After Holding It Hostage
By Ben Popken on July 22, 2011 12:00 PM
48 Comments
After the story of a deaf and bed-bound girl whose laptop had been bouncing back and forth between Best Buy Geek Squad repair for 3 months went up on Consumerist, the ambassador for Geek Squad City, Randy Ratliff, reached out to help. "The buck stops here!" he said in his email. And of all the many who say that, he's one of the few to mean it. He investigated the issue and now Jenni's sister has a new laptop. More »
(ismh_)
Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May
By Ben Popken on July 13, 2011 5:00 PM
139 Comments
Jenni's sister is disabled and bed-bound, and her laptop is her portal to the world. So when her HP laptop had to go in for repair, it was a big deal. It was an even bigger deal after the Geek Squad spent over a month dickering with the repair and while it was in their hands, the warranty ran out. Now Geek Squad won't give it back unless the full out of warranty price is paid, and HP says it's not their problem, it's Geek Squad's. Meanwhile it's been almost three months and Jenni's sister has no computer. More »
Geek Squad Thinks Self-Immolating Laptop Just Needs New Parts
By Laura Northrup on June 30, 2011 9:30 AM
53 Comments
Daniel has a Black Tie service plan for his laptop, so he dropped it off at Best Buy for what he thought was a simple camera repair. Back at home, he realized something must be wrong when smoke billowed out of the computer. This seems unsafe to Daniel, and he thinks that Geek Squad needs to replace the entire computer instead of just swapping out some parts. Geek Squad disagrees. More »
If You Don't Want An 'Optimized' Laptop, Best Buy Won't Sell You Any Laptops
By Laura Northrup on June 29, 2011 9:30 AM
190 Comments
Was it really almost a year and a half ago that The Consumerist published our investigation of Best Buy's sneaky pre-optimization of all computers in stock? It seems like it was only last week. Mainly because that's when reader D. visited a Best Buy store in New England and failed to purchase a Toshiba laptop for the sticker price. The store sales staff would rather lose a sale than let a computer go at the actual sticker price to a customer who didn't want the optimization. Forcing customers to pay for services that they might not even need must be a lucrative business. More »
HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out
By Laura Northrup on June 22, 2011 8:00 AM
89 Comments
Terry is a graduate student, and doesn't really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an "in-home" warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an "angry person with a phone number." Maybe he wouldn't be so angry if he had a working computer. More »
Buying Laptop At Best Buy Ends In Misery And Failure For All
By Ben Popken on June 13, 2011 5:00 PM
150 Comments
All Rob wanted to do was buy a laptop at his local Best Buy for the price shown on the website. As we know, sometimes this can be a bit of a problem. What followed was a comedy of errors as the guys in the khaki pants try to foist off on him a display model laptop that doesn't even have the right battery. When Rob gives up and orders one directly from Best Buy with in-store pickup, it turns out to be defective. The experience of then trying to get a straightforward refund is then equally defective. Go big blue! More »
