1
executive email carpet bomb
Search Results
Your search for “executive email carpet bomb” produced “331” results
Lenovo Has My Defective Computer, Isn't Returning My Calls
By Laura Northrup on May 17, 2012 12:30 PM
20 Comments
Bethany's Lenovo laptop computer is pretty nice. At least, it is when it's around. It keeps taking extended vacations at Lenovo's repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That's when they stopped returning her calls. More »
Can Verizon Hike My Cable Box Rent In The Middle Of A Contract?
By Laura Northrup on May 17, 2012 9:35 AM
52 Comments
Jeanne has had her Verizon FiOS settop boxes for three years now, and the rent for them has remained the same. Until now. The difference is only a dollar, but what vexes her is that she just signed a contract in order to get a discount on her service. They shouldn't be able to raise the rent when she's signed a contract. Should they? And why is the rent higher when she still has the same old boxes? More »
Travelocity's 'Confirmation' Doesn't Mean You Really Booked A Hotel Room, Silly
By Laura Northrup on May 8, 2012 12:33 PM
36 Comments
The idea behind booking a hotel room or other travel through a site like Travelocity is that they're supposed to, um, actually book the travel that you pay for. They didn't manage to do that for the hotel room Graham tried to book in Maine. He booked nine weeks ahead, then learned that the reservation was imaginary two weeks before the trip. More »
(Cea.)
Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon
By Laura Northrup on May 7, 2012 8:00 AM
42 Comments
Edwin's wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn't seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. More »
(.:AR:.)
EECB Strikes Lenovo, Gets Customer New Laptop
By Laura Northrup on May 1, 2012 10:30 AM
6 Comments
Patricia's refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn't find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo's Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one. More »
(imtfi)
T-Mobile Customer Demands Refund For Two Years Of Too-Slow Data... And Gets It
By Laura Northrup on March 21, 2012 8:00 AM
18 Comments
When Sam was having problems with his T-Mobile smartphone, he did what he thought he was supposed to do: call up support. The agent on the phone couldn't restore his phone's Internet connectivity, but they did try to upsell him on some new services. He'd rather have the services he was already paying for working, thanks. When he took the phone to a retail store for help, he learned the real cause of his problems: he'd been wandering around for two years with an old 2G SIM in his 4G phone. He thought that he should have the extra cost of a 4G data plan refunded to him, and T-Mobile acquiesced... but only after he launched an executive e-mail carpet bomb. More »
Verizon Upgrades My Smartphone, Downgrades My Data Plan
By Laura Northrup on March 9, 2012 8:00 AM
52 Comments
At the end of last year, Christopher and his girlfriend upgraded their Verizon phones to a pair of lovely matching Samsung Galaxy Nexuses. They've both had Verizon data plans long enough that they're grandfathered in to unlimited data, and Christopher has unlimited international data as well. Or.... he did. After the upgrade, his unlimited plan is gone, the employee who turned it off has (apparently) fled the country, and no one at corporate or the local Verizon store knows how to get it back. More »
Alamo/Enterprise Won't Stop Calling About Phantom Rental Car
By Laura Northrup on February 3, 2012 9:04 AM
38 Comments
Andrew is plagued by robocalls.The thing is, they're not for a political candidate or a shady credit card scam. The calls are coming from Alamo/National Rent-A-Car, and Andrew has no idea why. He's never rented a car from them, but that hasn't stopped them from robocalling. A lot. More »
(lymang)
Time Warner Cable Is Really Anxious To See You Go
By Laura Northrup on January 27, 2012 11:34 AM
30 Comments
Jack has been a customer of Time Warner Cable for a long time, what with the virtual monopoly in his town and all. He never really had any complaints until he was getting ready for his upcoming move. He dutifully called in a week and a half before the move, so his TV/Internet/phone package would be turned off at his current home, and installation set up at the new place. So, naturally, they turned off all three services at his current place the very next day. He complained, and they turned them back on. Then a Time Warner rep called up to "fix" the problem, flipping a switch to turn off all of the services. Again. More »
Sprint Pockets My Money And Thanks Me For Generously "Donating" My iPhone 4S
By Mary Beth Quirk on January 25, 2012 3:00 PM
79 Comments
Caitlyn was just trying to return her Sprint iPhone 4S, and somehow she ended up with no phone and $400 lighter in the wallet, while Sprint thanked her for her "donation." Is that what the kids are calling "taking a phone and not refunding your money" these days? More »
(nffcnnr)
EECB To Amazon's Jeff Bezos Results In A Very Happy Ending
By Mary Beth Quirk on January 19, 2012 3:00 PM
34 Comments
The first step in resolving a customer service issue isn't to email the CEO of a company, but if nothing else works, why not? Lia used Consumerist's Executive Email Carpet Bomb listings to get in touch with Jeff Bezos of Amazon and lo and behold, success! More »
I Signed Up For Verizon DSL Back In September. They Forgot That I Exist.
By Laura Northrup on January 12, 2012 10:35 AM
42 Comments
Heather signed up for Verizon DSL service at her new place last September. So she's been enjoying several months of cost-effective Internet service by now, right? Not exactly. Her story is a perfect illustration of why it is that monopolies can make customers miserable. The scheduled installation technician never showed up, troubleshooting of her service didn't work, and when she tried to set up service again months later, they misplaced her account and kept hanging up on her. More »
(benh57)
Hurray! Consumerist Helps Reader Find Laptop Left On American Airlines Flight
By Mary Beth Quirk on January 10, 2012 11:00 AM
14 Comments
While running the gauntlet of the daily grind, one can get caught up in everything that can go wrong for a consumer, which is why we downright love it when something goes right. And if we can help a tiny bit, that's nice, too. Rachael writes that her friend lost his laptop on a recent flight, and she immediately thought of Consumerist. More »
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By Laura Northrup on December 30, 2011 11:30 AM
12 Comments
When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved...and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. More »
Target Helpfully Suggests I Donate Item Since It's Not What I Ordered Three Months Ago
By Mary Beth Quirk on December 28, 2011 5:00 PM
43 Comments
Lindsey was already frustrated that she had to wait about three months for an item she ordered on Target.com, on the day the popular Missoni for Target line launched. But then when the wrong item showed up, things got even more annoying when customer service shrugged and suggested she donate it. More »
PayPal And Wells Fargo Promise To Get Your $400 Back, Don't Know How
By Laura Northrup on December 22, 2011 10:30 AM
30 Comments
Shannon made an error when transferring money out of her PayPal account, giving them an incorrect Wells Fargo account number that belonged to an actual person. PayPal assures her that the money will come back to her if she's patient, but $400 is a lot of money to her, and she's losing patience. She's caught in a loop between PayPal and Wells Fargo, and neither company knows how to get her money back. More »
EECB Gets Dell's Attention, Better Computer Shipped Overnight
By Laura Northrup on December 8, 2011 9:00 AM
8 Comments
The Dell Inspiron 2305 is a slick-looking all-in-one touchscreen desktop computer. The one Mike received wasn't as fun to live with as it was to look at, though. He had his computer replaced once, but the replacement had video card problems that led it to freeze. Frustrated, he lobbed an executive e-mail carpet bomb at Dell higher-ups, and it was effective. Very effective. Soon, Dell overnighted a similar but more expensive computer to Mike's house. More »
Ben Popken Says Farewell To Consumerist.com
By Ben Popken on November 18, 2011 10:50 AM
264 Comments
Dear Consumerist.com readers, This was my last week writing for you. Keeping up with the word on Main Street has been incredibly rewarding and kept me in touch with the rest of America while perched inside my Brooklyn blog castle. Because even though it's my byline on my posts, it's you, the readers, who drive what I write. It's your stories and comments that make Consumerist great. Thank you for letting me spend 6 years with you. I just hope these monitor-induced double-bags and dark circles under my eyes aren't permanent. More »
The 4th Replacement Laptop HP Sent Me Doesn't Work, Either
By Laura Northrup on October 27, 2011 11:30 AM
61 Comments
John bought a rather nice HP laptop for his business, and it would be nice if it would work. Ever. Every time they boot up one of the replacement machines HP has sent, it crashes. They're now on laptop #5. More »
How Cancer, A Tornado, And American Airlines Took Away Our Honeymoon
By Laura Northrup on October 14, 2011 8:00 AM
37 Comments
Roxanne and her husband got married last year, and had to delay their honeymoon until April due to her illness. They spent the night before their rescheduled trip huddled in a hotel bathtub near the airport. It was clear that the universe did not want them to vacation in Cabo San Lucas. An American Airlines rep put their rescheduled tickets on hold, and they had until February 2012 to use them for another trip. Or so they thought. More »
