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Your search for “executive customer service” produced “1094” results
Interim Best Buy CEO Admits Company Isn't The Greatest At Shilling Electronics Anymore
By Mary Beth Quirk on May 22, 2012 3:00 PM
172 Comments
Best Buy hasn't been enjoying much success lately: Its CEO departed amidst allegations he had an inappropriate relationship with a female employee, prompting the exit of Chairman Richard Schulze for not handling that situation well. And oh yeah, it's not selling as much stuff as it used to. Interim Chief Executive Mike Mikan isn't parsing any words on that front. More »
NYC Airports Installing Avatars That Get Chatty Upon Being Approached
By Mary Beth Quirk on May 22, 2012 1:00 PM
47 Comments
They aren't tall, blue and skilled with flying beasts, but avatars installed at certain airports could provide useful information for travelers soon. If you can't find an actual warm body to assist you, you'll be able to just walk up to one of these flat-screen helpers and have it start talking. More »
Lenovo Has My Defective Computer, Isn't Returning My Calls
By Laura Northrup on May 17, 2012 12:30 PM
20 Comments
Bethany's Lenovo laptop computer is pretty nice. At least, it is when it's around. It keeps taking extended vacations at Lenovo's repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That's when they stopped returning her calls. More »
(formatc1)
How My Ex-Wife Is Unintentionally Keeping Me Away From My Money
By Laura Northrup on May 11, 2012 9:00 AM
21 Comments
If you're going to be goofing off on the Internet anyway, you might as well make some money at it, right? That's how so many of us find ourselves doing tiny tasks using Amazon's Mechanical Turk in the wee hours of the morning. Reader Alex recently started using it, too. He's built up a nice balance, which he would like to withdraw using his Amazon payments account. Only he can't, because that account is a joint one with his ex-wife. Who he never added to his payments account, but might have had a wedding registry with long ago. Now Amazon has locked him out of his payments account entirely, and he can't fix the situation. Hey, $75 is $75. More »
Dish Keeps Making Up New Reasons Why They Want My Boyfriend's Money
By Laura Northrup on May 10, 2012 9:03 AM
50 Comments
Why does Dish Network keep charging Amy's boyfriend for his old account? It could be because he made a few payments on a deadbeat roommate's account, and then that roommate never turned the equipment back in. But he did. It could be because the account was canceled before the contract was up, and it was his name on the contract. But it wasn't. Dish just keeps making up reasons, and are determined to get his money one way or another. More »
(Cea.)
Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon
By Laura Northrup on May 7, 2012 8:00 AM
42 Comments
Edwin's wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn't seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. More »
Spirit Airlines Knows Everyone Hates It, Really Doesn't Care
By Mary Beth Quirk on May 4, 2012 11:00 AM
76 Comments
Just in the last week or so, Spirit Airlines has made a lot of people mad, what with denying a veteran dying of cancer a refund and then announcing it'll charge $100 for some carry-on bags. But perhaps unsurprisingly, Spirit doesn't really give a flying fig if you don't like it or if it's got a high number of customer complaints. It's all about the money, see. More »
(.:AR:.)
EECB Strikes Lenovo, Gets Customer New Laptop
By Laura Northrup on May 1, 2012 10:30 AM
6 Comments
Patricia's refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn't find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo's Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one. More »
Verizon Charges You Extra $700 For Returning A Phone
By Laura Northrup on April 25, 2012 12:30 PM
28 Comments
Ron is a longtime, loyal Verizon Wireless customer. Things were going quite well until he returned a new phone recently. This phone was somehow never logged in at the warehouse, and Verizon keeps piling equipment fees on Ron's account. Now his service has been shut off, which is bad news for him and for his patients: he's a doctor and on call. He has FedEx tracking info indicating that he sent the phone back, but Verizon didn't record it on their end. More »
With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory
By Laura Northrup on April 23, 2012 9:00 AM
25 Comments
Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won't respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she's on her third replacement. T-Mobile is happy to send her a replacement, but she doesn't want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! More »
(Eva_Deht)
CFPB Complaint Portal Resolves Problem That Years Of Phone Calls Could Not
By Chris Morran on April 19, 2012 3:30 PM
21 Comments
In March the Consumer Financial Protection Bureau launched a complaint portal for people with unresolved issues tied to their checking and savings accounts. Now we're hearing the first of what we hope are numerous success stories from Consumerist readers who have tried the CFPB portal. More »
(psd)
Canceling Super 8 Reservation Somehow Leads To More Reserved Rooms
By Laura Northrup on April 18, 2012 8:05 AM
15 Comments
Reserve on the Web, cancel on the Web. Wouldn't that make sense? Mike thought so, and he didn't see anything indicating otherwise when he made his Super 8 reservation. But somehow, his reservation for one night turned into a two-night reservation after he canceled it because he was supposed to call the motel directly to cancel. Who knew that canceling a reservation could have the opposite effect? More »
Not Everyone At Costco Understands Secret Membership Avoidance Strategy
By Laura Northrup on April 13, 2012 9:30 AM
105 Comments
A few years ago, we ran a post about the secret and kind of awesome way to do some shopping at Costco without purchasing a membership. Just give a member you know some cash and have them pick up a gift card (Costco Cash Card) for you. Great system if your nearest Costco is far away, or you just don't go often enough to justify joining. In theory, anyway. Justin took the advice in our post, but was turned away at the door by an employee who wasn't aware that a cash card entitled him to enter the store. More »
Best Buy CEO Brian Dunn Resigns
By Chris Morran on April 10, 2012 10:01 AM
71 Comments
After three years as Best Buy's top executive and biggest public cheerleader, CEO Brian Dunn has said goodbye to the electronics retailer. More »
(benh57)
American Airlines Voucher Disappears In The Mail, Airline Shrugs
By Laura Northrup on April 6, 2012 1:30 PM
24 Comments
The original copy of an air travel voucher has mystical powers, and flights can only be scheduled using the original copy. At least, that's the impression we get from Ashley's experience. When she went to redeem her voucher, she mailed it in, as required. Only the tracking number hasn't been scanned in the USPS system, and there's no sign of the voucher. More »
(torode)
Gevalia Decides 23 Years Is Long Enough, Cuts Off Customer's Caffeine
By Laura Northrup on April 5, 2012 10:30 AM
76 Comments
Ken loves coffee from Gevalia, He has been an auto-ship customer of Gevalia since 1989. That means that they send him two pounds of coffee every month, and he sends them money. If it were possible to bottle that kind of customer loyalty, it would sell even better than the finest coffees. But Gevalia's new corporate overlords, Kraft, don't want to bottle his loyalty. They don't even want him as a customer anymore. His account has been put on hold. No coffee for Ken. And no one knows why. More »
Sprint Insists I Owe Them $800 For Nonexistent Account
By Laura Northrup on April 5, 2012 8:00 AM
45 Comments
Samit isn't a Sprint customer. He doesn't have a Sprint phone or service. He doesn't have a customer number. But somehow he owes Sprint $800 for service that he neither signed up for nor received. See, he had tried to become a customer. After starting the process of setting up Sprint service, someone took down his social security and credit card numbers, then wandered off. Samit received an iPhone that he never asked for, sent it back, and somehow has racked up $800 in phantom phone bills. More »
Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'
By Laura Northrup on April 4, 2012 8:00 AM
89 Comments
Andrew had a beautiful and relatively modest dream as a teen. He wanted to own an Alienware gaming computer. When he became an adult, he was able to achieve that dream by purchasing a M14x laptop. There was no happy ending for the man and his computer, though. It has needed to be sent back to Dell five times already. He bought it in August. Of 2011. He hasn't even owned it for a whole year yet. More »
Don't Worry, That's Just Bread Mold On Your Tampon
By Laura Northrup on March 28, 2012 9:00 AM
105 Comments
Normally, Danielle wouldn't have pulled her Kotex tampon out of the applicator for inspection before using it. I mean, who does that? One happened to fall out of the applicator, though, and that's when she saw them. The splotches of blackish mold. "Makes you wonder how many times things like this happen to tampons and we don't have a clue," she wrote. Um, yes. More »
(Tracy O)
Airlines Only Like Fare Hikes When They're The Ones Instigating Them
By Mary Beth Quirk on March 26, 2012 3:00 PM
27 Comments
It's all well and good when airlines institute their own price hikes, but when someone else does it, suddenly they're all concerned about consumers? Not buying it. New proposed legislation wants to charge airlines a higher security tax, a fee which would then be passed on to the customer. More »
