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Your search for “best buy” produced “2575” results
T-Mobile: Sorry You Lost Your Job And Had To Move, Here's Your $500 ETF Bill
By Laura Northrup on May 24, 2012 12:35 PM
97 Comments
Walter's wife was laid off from her position in Chicago, needed a job. She found one in a different Midwestern city: Omaha. She doesn't seem to have any complaints about Omaha, except for the thing where she has next to no cell phone service. This still isn't enough to get her out of her contract with T-Mobile, and she's on the hook for her entire early termination fee, plus her whole non-prorated last month of service. More »
Interim Best Buy CEO Admits Company Isn't The Greatest At Shilling Electronics Anymore
By Mary Beth Quirk on May 22, 2012 3:00 PM
172 Comments
Best Buy hasn't been enjoying much success lately: Its CEO departed amidst allegations he had an inappropriate relationship with a female employee, prompting the exit of Chairman Richard Schulze for not handling that situation well. And oh yeah, it's not selling as much stuff as it used to. Interim Chief Executive Mike Mikan isn't parsing any words on that front. More »
(hep)
Sears Finds New And Exciting Ways To Not Deliver Me A Working Dishwasher
By Laura Northrup on May 22, 2012 8:03 AM
60 Comments
Years ago, in a time so foreign and distant that many of us can barely remember it, Sears was the place to go if you wanted to buy a quality appliance. That's not the case anymore. Evidently now it's the place to go if you want to buy a non-operational appliance and take a bunch of unnecessary days off work. Tomorrow morning, Jesse will be waiting for a technician to come by and (most likely) not get his new dishwasher to work. The second, replacement dishwasher that Sears brought after the first one didn't work either. More »
Extra Fees For Aisle & Window Seats Means Families Who Fly Together Won't Always Sit Together
By Mary Beth Quirk on May 21, 2012 4:00 PM
89 Comments
Flying with kids or in a large group can be tough, which is why it'd be ideal for families to be able to sit together. But now that some airlines are reserving window and aisle seats for customers willing to pay extra for them, or frequent fliers, it could mean some families having to split up on the plane. More »
Is $15/Month To Best Buy Worth A New Replacement Phone?
By Chris Morran on May 21, 2012 3:30 PM
70 Comments
Phone insurance plans are often not worth the money you spend on them; especially since many credit cards already include extended warranty protection at no extra cost. But a Best Buy customer in California feels burned by Best Buy's Mobile Phone Plan after she paid more than $250 in insurance payments and had her broken iPhone replaced with a refurbished device that cost less than what she'd paid out. More »
Geek Squad Wants You To Write Down Your Password On This Sheet Because That's A Horrible Idea
By Chris Morran on May 21, 2012 1:45 PM
48 Comments
We haven't bought a new PC at Best Buy, well... probably since we investigated that whole optimized laptop thing a couple years back. So we haven't seen the above sheet that not only allows you to choose from a variety of useless Geek Squad services, but also asks for your e-mail address and password. More »
(formatc1)
New Shoes Hurt, New Balance Replaces Them
By Laura Northrup on May 18, 2012 11:35 AM
42 Comments
Sean's new shoes hurt his feet. When he realized that this wasn't because he was out of shape or had bought the wrong size, he figured it had been too long since buying the shoes, and he wouldn't be able to return them. Not so when the shoes were from New Balance, purveyors of sneaker awesomeness. More »
Flying While Fat: Research And Self-Awareness Mean Smooth Travel
By Laura Northrup on May 17, 2012 11:33 AM
109 Comments
Reader Mechpaul is a large man. He used to avoid flying, afraid of what would happen if he was too big for his seat, encroaching on his neighbors' space and potentially being humiliated and marched off the plane. Instead of approaching his flight with fear, he armed himself with two essential tools: a measuring tape and the Internet. He used these to find out whether he would fit in a United Airlines seat, and to plan accordingly. More »
(smcgee)
Target's Price-Match Policy Not Suited To Paperless World
By Laura Northrup on May 17, 2012 8:30 AM
51 Comments
Brick-and-mortar stores that match competitors' prices generally don't match prices from online merchants. They also won't match the websites of their competitors down the street, or price-match their own websites. All of that is reasonable and well within their rights. But what happens in a paperless world, where the only evidence a customer has of that sale price is a circular delivered electronically? Reader Span_Wolf receives an electronic copy of the Best Buy circular every week. Getting a paper copy would require a trip to Best Buy or purchasing a Sunday newspaper. But this isn't sufficient proof of the lower price for Target. More »
Sears Offers Crappy Tools And Service, First-Rate Apologies
By Laura Northrup on May 16, 2012 8:02 AM
42 Comments
We're still not quite sure what Sears is. It pretends to be a retail operation, but in reality acts more like its existence is an elaborate anti-capitalist prank, aiming to keep consumers from exchanging their money for tangible goods. Take, for example, the case of Michael. He would like to order a Craftsman steel workbench frame from Sears, and Sears is doing its best to prevent him from owning one. More »
Protection Plan Protects Radio Shack From Replacing Your Keyboard
By Laura Northrup on May 14, 2012 12:30 PM
46 Comments
Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn't work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn't going to bring home a replacement keyboard on their dime. More »
Best Buy Chairman To Step Down After Investigation Finds Former CEO Had Relationship With Employee
By Mary Beth Quirk on May 14, 2012 11:00 AM
24 Comments
Richard Shulze, the founder of Best Buy is leaving his role as company chairman, after an independent investigation found he had failed to report allegations of personal misconduct by former CEO Brian Dunn to the board's audit committee. More »
Has Your Best Buy Account Been Hacked?
By Laura Northrup on May 14, 2012 9:00 AM
23 Comments
Have phantom orders been placed using your Best Buy website account that you had nothing to do with? Since the wee hours of this morning, we've heard from two separate readers who write that their accounts and credit cards were used to order downloadable content that was delivered to another person's email address. And if posts on the Best Buy user forums are any indication, they're far from alone. More »
7 RMAs Later, Asus Still Won't Replace My Tablet
By Laura Northrup on May 10, 2012 11:30 AM
40 Comments
Richard just wants a working tablet. He's sent his Asus Transformer in for repair seven separate times. It's usually for variations of the same issue, but Asus's records disagree. Handy, because those different service records mean that as far as Asus is concerned, the tablet hasn't come in over and over for the same issue, and doesn't need to be replaced. More »
Invoking eBay Buyer Protection? Don't Use Multiple Accounts
By Laura Northrup on May 10, 2012 10:30 AM
44 Comments
Maybe it wasn't such a great idea for De to purchase a diamond ring over eBay. But the site does have protections for buyers, and is notorious for siding with buyers in the case of a dispute. Just not in his case. Even though he got to deal with one of the rarest of beasts: an actual eBay employee over the phone, asking questions about the item using one eBay account and then using another to make the purchase was too much for eBay to understand. More »
((Mon1ca))
Amazon Says It Will Never Compensate Us For Or Assist With Problems In Any Future Deliveries
By Mary Beth Quirk on May 9, 2012 2:00 PM
135 Comments
Consumerist reader L. and his wife have been loyal customers of Amazon since the giant e-tailer started out, he says. But because of a recent email his wife received today, he says they're going to reconsider their allegiance. More »
Dozens Or Hundreds Of Apple Devices Burgled From Chicago Best Buy
By Laura Northrup on May 9, 2012 10:30 AM
45 Comments
How many Apple gadgets did thieves remove from a Chicago Best Buy this past weekend? Police gave the media a modest estimate of only $42,000 worth of iPads, MacBooks, and GPS devices. However, an unnamed source whispered to CBS Chicago that the figure could be closer to $200,000, with the haul including a few hundred iPads. More »
There Are More Job Openings Now Than There Have Been For 4 Years
By Mary Beth Quirk on May 9, 2012 10:00 AM
55 Comments
Get your resume spiffed up and your best interview outfit ironed — there are more job openings in the U.S. than there have been in almost four years. In March, employers were looking for people to fill positions at a rate that hasn't been seen since July 2008. More »
Where Do Smart People Sell Collectibles These Days?
By Laura Northrup on May 9, 2012 9:00 AM
102 Comments
When you have interesting collectibles in your house that you no longer have room for, what do you do with them? Reader pop top has acquired a collection of mint-condition Cabbage Patch Kids from the '80s. Okay, she won't be able to retire on them, but they must be worth at least a few bucks each. Years ago, the question of where to sell them was simple: eBay was the best and biggest marketplace for collectibles. But horror stories of frozen funds and scammy buyers now abound, and she wants to ask the Consumerist hive mind: where is the best place to unload some cuddly dolls? More »
At Least I Tried To Buy A Vacuum From Best Buy
By Laura Northrup on May 7, 2012 12:30 PM
55 Comments
Gregg ordered a new Dyson vacuum this past weekend, and used a Best Buy gift card toward the purchase. When he arrived at the store, his order wasn't ready, even though the exact item he had ordered wasn't on the sales floor. They couldn't rush the online order process, couldn't give him back the $30 from the gift card for his in-store purchase, and couldn't do much of anything useful. So he waited for a refund and bought the same item from Lowe's. The notification e-mail never did come through. More »
