It's hard to decide who the bigger asshole is in this story.
As for the 'guest': Best Buy's return policy is clearly stated on the receipt, in large letters above the return counter, and likely on signs hanging around the store. Wal-Mart, Target, Best Buy-every major electronics retailer has a similar policy with regards to opened and defective media: you get another copy of the same title. That is the policy. If you dislike it, suck it up this once and find somewhere else to shop next time.
As for the manager: This is clearly a smug, self-righteous prick. He keeps his children waiting unattended in a car on a cold day so that he can cause a scene over a Tony Bennet CD. But calling the police? Seriously? He clearly gets off on this sort of attention (I'm sure this story has been told to countless others before it was posted online.) Just swap his CD and ignore him. If you can't handle a simple asshole customer without police backup, then you probably shouldn't be a retail manager.
Note to readers: We only have the story from one perspective. I work in retail. I've had to call the police on customers. Usually it's only done as a last resort-after bloodshed or racial slurs or broken glass. This is among the busiest shopping days of the year, and it seems entirely possible that CD Shopper might very well have been a completely obstinate and obnoxious asshole, blocking off the swelling return line and refusing to leave until he had his way. If he started shouting and refused to leave the building, it might well have made sense to threaten him with forcible removal-that is, threaten to call the police.
It's hard to decide who the bigger asshole is in this story. As for the 'guest': Best Buy's return policy is clearly stated on the receipt, in large letters above the return counter, and likely on signs hanging around...
Best Buy Calls 911 On Customer Asking For Refund
It's hard to decide who the bigger asshole is in this story.
As for the 'guest': Best Buy's return policy is clearly stated on the receipt, in large letters above the return counter, and likely on signs hanging around the store. Wal-Mart, Target, Best Buy-every major electronics retailer has a similar policy with regards to opened and defective media: you get another copy of the same title. That is the policy. If you dislike it, suck it up this once and find somewhere else to shop next time.
As for the manager: This is clearly a smug, self-righteous prick. He keeps his children waiting unattended in a car on a cold day so that he can cause a scene over a Tony Bennet CD. But calling the police? Seriously? He clearly gets off on this sort of attention (I'm sure this story has been told to countless others before it was posted online.) Just swap his CD and ignore him. If you can't handle a simple asshole customer without police backup, then you probably shouldn't be a retail manager.
Note to readers: We only have the story from one perspective. I work in retail. I've had to call the police on customers. Usually it's only done as a last resort-after bloodshed or racial slurs or broken glass. This is among the busiest shopping days of the year, and it seems entirely possible that CD Shopper might very well have been a completely obstinate and obnoxious asshole, blocking off the swelling return line and refusing to leave until he had his way. If he started shouting and refused to leave the building, it might well have made sense to threaten him with forcible removal-that is, threaten to call the police.