Even A Happy Ending To An Appliance Saga Doesn't Leave Customer Happy

Commented by Sneeje:
11:10 AM on May 22, 2012

You win this comment stream, hands-down. And up, and down, ...

Pizza Hut Thinks We Should Eat Pasta With Our Fingers

Commented by Sneeje:
4:55 PM on May 21, 2012

Stupid? Absolutely. Face-palmingly so.

Major consumer issue? Hardly.

Couple Faces $700 Tab For Listing Copy Of Rosetta Stone They Didn't Know Was Pirated

Commented by Sneeje:
4:54 PM on May 21, 2012

How exactly are the couple liable for this amount? If the software was stolen physical property then a police report should have been filed. If the software is a digital COPY, than Rosetta Stone can take them to court to prove infringement. Given that all parties involved responded to the cease and desist letter, I would be surprised if a court would hold the couple liable.

But that's me. Unfortunately, the system supports extortion by the well-informed and well-backed party and not the common person.

Pizza Hut Thinks We Should Eat Pasta With Our Fingers

Commented by Sneeje:
1:29 PM on May 21, 2012

Well, for the record, a missing pickle on a sammich counts as a major injury to me... ;)

Woman Returns Lost iPhone, Is Rewarded With Beating

Commented by Sneeje:
1:23 PM on May 21, 2012

There's a reason it's called Fred'necks-burg.

Pizza Hut Thinks We Should Eat Pasta With Our Fingers

Commented by Sneeje:
11:33 AM on May 21, 2012

Of course it is, but on the scale of consumer problems it is pretty minor. There are two key dimensions here:

1) Consumer harm: a) death, b) major injury, c) subjected to great risk, d) major inconvenience, e) minor inconvenience.
2) Scope of impact: a) global, b) national, c) state, d) city, e) one location

We have a minor inconvenience at one location. Most of us just adapt, note the disappointment, and move on.

If we all react dramatically to everything in the d) - e) quadrant of the above, it diminishes the impact and relevance of everything else. I wish Consumerist as a whole would get that.

Pizza Hut Thinks We Should Eat Pasta With Our Fingers

Commented by Sneeje:
10:40 AM on May 21, 2012

Seconded.

Smartphone Message Service Read Receipts -- Stress Incarnate Or Peace Of Mind?

Commented by Sneeje:
8:46 PM on May 18, 2012

Sweet, sweet justice.

This HSBC Customer Is Left Out Of The Changeover

Commented by Sneeje:
11:43 AM on May 18, 2012

But... but... he was WRONGED!

I don't know what world you live in, but in this world we all sit around becoming victims. We sit around and complain about how others infringe on our lives and make things inconvenient. Did you hear that? INCONVENIENT! How dare others expect us to adapt to everyday occurrences!

FedEx Punishing Me For Delivering Package Addressed To My Neighbor, Claims It Was Mine

Commented by Sneeje:
3:20 PM on May 14, 2012

Aaaannd your neighbor is not willing to help in this process? I'm pretty sure my neighbors would. Or perhaps it was a box full of rabid honeybadgers?

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