@smalleyd01: The intel model of my laptop is much, much better than the AMD version was. Now I can see why they have decided to recall them.

Finally it is over!! I just got off the phone with Matthew and he is sending me a brand new notebook as well as my old notebook. As soon as I get my new notebook, all I have to do is ship the old one back in the same box. Thanks and good job Matthew, but HP will be receiving no more of my business from now on.

Well, I called Matthew again today and he was very irritated by the fact that I had not received my laptop back yet. He told me that he will get a hold of the service department and try to find out what is really going on. If they cant get him anything satisfactory he said that he will send me a replacement, and that if I do not hear from him to give him a call on Wednesday and he will just send out a new one. Keep trying guys! Just because the company sucks does not mean that everybody who works for them has to.

For one eveybody needs to stop screaming about how this guy is a liar because he has no obligation to tell the manager where he got them from, that's no part of the deal. Given this, there are two options he has: tell them it is none of their damn business, which makes you sound like an asshole, or just give them some random reason so if nothing else you're not just tellng them to piss off. Finally, the prospect of someone stealing printer cartridges to return them for store credit is a highly implausable situation gven the risk to reward ratio, so it really sjouke have never been considerred in the first place.

@chrishans: Try calling this number 877-917-4380 extension 94 in order to get their corporate case managers. If nothing else they are based in Canada and you can understand them. The person you get will be assigned permanently(for as long as they work there, whatever that is worth) to your case. The gentleman I have been dealing with has been very professional and actually seems to sympathize with my problem. Also, file in small claims court, they will generally give in at that point and it only costs about 25$ to file. Good luck.

I was told by Matthew that the part is supposed to be in by the 28th as well. The good news is that if it is not here by the 5th they will "seek alternative options" which I hope means just send me a bloody computer. Unfortunately, I have to go a full month without a computer.

@smalleyd01: Got a call today, pushed back to the 29th. Still waiting on Matthew to get me an expected part date.

This is quite unnerving. I made a service request on April 1st. and was assured that my computer was to be returned to me within 2 weeks... APRIL FOOLS!!!! It has been 2 weeks now and I have the same status as everyone else, waiting on a part. After being hung up on twice when asking to speak with CSRs' managers(and being very polite when doing so I must add), I finally called the corporate number listed on this site. This got me a "case manager" by the name of Matthew instead of Jim. He is supposedly going to check the status of the part by Wednesday and contact me. If not I am supposed to call him. Well I hope this goes better than it has been with everyone else but I have the sinking feeling that in 2 days I will hear the same story and get the same runaround.