I would have been pretty angry too. First of all, for a mistake this blatant (obviously the packing slips were switched and never checked before shipping), the local store should have taken the product back and issued a credit, as well as assisted the customer IN STORE to reorder the product - regardless of store and online policies. I would go so far as to say that they may have even offered expedited shipping as a way to apologize for the error. There is no wrath like that of a pregnant lady with the wrong baby gear. I almost jumped through the phone when a Target.com operator told me that my extra car seat base had been "lost in processing" after I had waited over 9 weeks for it, and was then over 8 months pregnant. One of the biggest issues here is that pregnant women and their spouses tend to do things the most "convenient" way, and it is NOT convenient to order something, have to return something to the post office, wait to have the right item shipped, etc. Much the same as it was not convenient for me (a single mama) to wait to receive my car seat base until I was unable to get into the backseat of my 2 door hatchback, and therefore unable to install it - which meant I had to ride in the back and hold my poor baby's head up on the way home from the hospital, because the person who installed it for me didn't understand the concept of needing to recline the infant carseat.
BTW lots of parents don't order bassinetts until very late in the pregnancy, because they intend to have the baby sleep in their crib in a nursery or have fantasies of co-sleeping and the family bed - only to later realize they really want the baby in their room, but safely in his own bed.
I would have been pretty angry too. First of all, for a mistake this blatant (obviously the packing slips were switched and never checked before shipping), the local store should have taken the product back and issued a credit, as...
Babies "R" Us Ships Car Seat, Which Is Nice, Except You Ordered A Bassinet
I would have been pretty angry too. First of all, for a mistake this blatant (obviously the packing slips were switched and never checked before shipping), the local store should have taken the product back and issued a credit, as well as assisted the customer IN STORE to reorder the product - regardless of store and online policies. I would go so far as to say that they may have even offered expedited shipping as a way to apologize for the error. There is no wrath like that of a pregnant lady with the wrong baby gear. I almost jumped through the phone when a Target.com operator told me that my extra car seat base had been "lost in processing" after I had waited over 9 weeks for it, and was then over 8 months pregnant. One of the biggest issues here is that pregnant women and their spouses tend to do things the most "convenient" way, and it is NOT convenient to order something, have to return something to the post office, wait to have the right item shipped, etc. Much the same as it was not convenient for me (a single mama) to wait to receive my car seat base until I was unable to get into the backseat of my 2 door hatchback, and therefore unable to install it - which meant I had to ride in the back and hold my poor baby's head up on the way home from the hospital, because the person who installed it for me didn't understand the concept of needing to recline the infant carseat.
BTW lots of parents don't order bassinetts until very late in the pregnancy, because they intend to have the baby sleep in their crib in a nursery or have fantasies of co-sleeping and the family bed - only to later realize they really want the baby in their room, but safely in his own bed.