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Pay No Attention To The Flickering Excited Pixel On Your Plasma TV
I am very sorry to hear that Panasonic seems to be getting a case of the "Samsung -- Who Cares About Our Customers?" flu. After hearing all the ways the Korean TV giant keeps weaseling out of their warranty responsibilities, I had thought that the Japanese companies would still treat their customers honorably. Apparently not...
Are You A Customer Service Saboteur? If So, What Kind?
This article reminds me of the time I was trying to buy a shaver screen at the Macy's Herald Square shaver counter, waiting behind a gentleman who was inquiring about a particular brand or model, I don't recall which.
There was only one Macy's clerk serving customers, and this other customer was asking questions about a fifty-dollar shaver that were more acute than those one might have heard at a congressional hearing on a billion-dollar weapons program.
Finally, after waiting as patiently as I could for five minutes or more, I asked the clerk behind the counter if there was another Macy's employee who could assist me.
The customer spluttered with indignation that I had had the temerity to interrupt his interrogation of the clerk -- even though he was apparently not ready to buy and I was.
I really think that there are some people who go out of their way to demand attention at the expense of their fellow customers, and I just hope that this clown cut himself shaving with whatever he wound up buying, if indeed he did wind up buying anything that day...
J.C. Penney Employee: 'I Fear We're Turning Into Sears'
For an everyday low price strategy to work -- you need genuinely low prices! For decades A&P was the number-one store chain in the nation because they really did have the lowest prices -- as Walmart or Target have today -- and customers knew it. Does JCP really deliver on their promise, or have they been wasting too much money on Ellen in their commercials?
Does Netflix Even Have Any Playable DVDs?
I borrow a lot of discs from my local public library, and many of them look as if previous borrowers played hockey with them. I have managed to restore many of these DVDs to playability using a motorized Skip Doctor device. I find this gizmo a pretty useful item to have on hand and suggest that the OP consider investing $20-30 in one of these. If it brings back to life just one or two damaged DVDs or CDs in the OP's own collection, it will pay for itself right there...
Culinary Bill Shock: Beware The Secret $275 Truffle Pasta Special!
If the OP charged this to a credit card, I'm pretty sure he could have gotten his card company to intervene and negotiate a more reasonable price with the restaurant. Some years back, I arranged for a caterer to deliver a Thanksgiving dinner for four. They charged us something like $400 for what was enough food to feed ten or twelve people. After the caterer refused to budge on the price, we got American Express involved and wound up paying only $200 or so.
Why I Won't Buy Any More Electronics From Woot ...Or Philips
While the OP is staying away from Philips TVs, she'd better stay away from Samsung as well, to judge from the near daily complaints I read at ConsumerAffairs.com. As for Woot -- I would never buy a product from a vendor, online or off, who didn't immediately replace a product that arrived broken...
The Voters Have Spoken: EA Is Your Worst Company In America For 2012!
Customers are far from the only ones EA has mistreated. Let's not forget about their armies of underpaid and overworked programmers and developers as well...
Yes, Televisions Are Pretty Much Disposable Now
I'm sorry, but I refuse to buy a $500+ TV that dies in two years. I've had my trusty old Panasonic CRT for way more than a decade now, and I'm not giving it up until it dies. By that time, perhaps a new set will only cost $250. Of course, if that dies in two years, it will still be far less cost effective than the Panasonic that cost me $250 and has lasted more than ten years. So much for new technology -- humbug!
Restaurant Uses Old School Social Media To Complain About Verizon
Verizon failed to fix this restaurant's service for just six days??? They failed to fix my residential phone service and internet for close to a MONTH, until my letter to their then-CEO brought them to their senses. It's unfortunate that telecommunications technology gets better, but the service does NOT, and Verizon is from all accounts a prime offender...
Comments from jpdanzig
Interim Best Buy CEO Admits Company Isn't The Greatest At Shilling Electronics Anymore
I wonder how many millions they'll spend on research trying to figure out how to save this retail Titanic. It's very simple, Mike: put your CUSTOMERS first. NOT your shareholders. NOT your executives. Deliver SAVINGS, SELECTION, AND SERVICE. Lose all the profit-gouging garbage like the Geek Squad, optimized computers, savings club, store credit cards, and the rest. Especially in this lousy economy, people can smell a bad deal, and BB has been delivering nothing but for a decade or more...