Judging from the glossing over of details and lack of recorded evidence other than 'a story', I highly doubt that the manager simply said he'd call 911 or give him an exchange. The part about calling the person a fool is the real story, SOMEBODY doesn't know how to talk to people or treat people with respect. You'd be suprised how far that goes. Having a background in retail, many of us have mused about writing a book, something like 'how to get everything you want from a retail store' and most of it would be about BEING CAREFUL IN HOW YOU SPEAK TO PEOPLE. coming in being beligerant and demanding will get you nowhere but begrudging compliance. So congratulations, you're an a-hole. and lots of people hate you. Yay! happy life.

The irony is that if you own a laptop, you better have bought a service plan on it; anyone who's ever worked for a retailer that sells laptops or a computer repair center knows to recommend them, but on laptops especially. And chances are, your laptop will end up at Geek Squad City, the fastest laptop repair facility in the world. So suck on that anti-GS and anti-BB fanpeeps!