Okay --- since this site is supposed to be about empowering the consumer (us) I submit the saga of MY dealing with Alienware.

Turns out -- when you involve the CEO Alex Aguila....you hear back from Alienware within 4 hours and you get your problem(s) fixed within 72 hours!

I love my Alienware laptop and other than the keyboard issue...which Mr. Aquila took care of darn fast.... I have had no other problems (well...Microsoft..but let's not get into that here! ha..ha..ha..).

[pinkpiddypaws.com]

As of yesterday, 08/01/07 - I can PROMISE you that all but 1 of these email addresses work because I just "took it to the Mattress" with Verizon Wireless and came out a winner!

For the whole drama filled story, check it out here (because I promised Verizon I'd pat them on the head if they fixed my issue!)

[pinkpiddypaws.com]