Not to be contrarian, but I thought in light of all the AT&T bashing I'd share my experience today with Erica, the lovely AT&T rep I spoke with this morning. There are two recently activated iphones on my account, and we got our first bill today. (I should say I've been a cingular/att customer for 5 years) We went waaaaayyyyy over our minutes, not $2000 or anything but expensive none the less.

So I called At&t to try to wrangle with them and to up my plan to avoid overages in the future. I got the rep to have a laugh, clearly stated I was a long time customer blah blah blah and I would like to move to a higher plan and could she help with this one.

Erica credited me back my entire overage, changed my plan and said any prorated charges this month would also be credited back on my next bill. Call At&T customer care, treat the rep like a human being and enlist their help...I was certainly pleasantly surprised, actually better service than Cingular ever gave me.

Before I get flamed, I do not work for AT&T it is just always my experience that if you call CS calmly and politely, and have a clear goal in your mind about how exactly you'd like a problem resolved, you will always save alot of money

Don't get wrong, I would have threatened to unlock my phone and go to T-mobile, but today it didn't come to that.

Having been a long time lurker here I finally feel compeled to add to this little discussion. As always, the best time to buy new tech is when you need it, there will always be something faster and shinier around the bend.

I got an iphone exactly 18 days ago, apple has said they will refund price differences for anyone who purchased within 14 days (as per their usual price protection plan) Still miffed, and out 200 bucks, I called the Apple store where I purchased the phone, spoke to an excellent manager, explained how long I had been an apple customer and how many apple products I own, and was promptly issued a $200 credit, which I then used to buy my partner his own iphone... I know this isn't everyone's experience with apple, but they have always done right by me