Thousands of customers have eagerly contributed to our point-of-sale collection for Livestrong in just the first few weeks. It’s been tremendously successful so far. But RadioShack doesn’t intend for any customer to feel compelled to support the fight against cancer. We regret the error that apparently occurred here; among the thousands of contributions received, these two mistakes certainly were not intended. We are contacting the customers mentioned here directly in an attempt to refund their $1 payments via over-night express as quickly as possible. And in the days ahead, we will remind our employees how to manage this point-of-sale process correctly.

RadioShack Customer Care

The customer experience described in this posting clearly does not meet our expectations. Although we are still reviewing the matter internally, we want to apologize to Chris' fiancée for the unfortunate exchange that's described here.

We may not be able to offer the lowest pricing on products every time, but it is our goal is to help every customer get it right. In this case it seems like we missed the mark.
RadioShack Customer Care