Dont feel bad, My wife and I did our taxes with H&R block in 2005, this year in January, we recieved a letter from the IRS stating that we still owed 1200.00 for 2005. My wife called the IRS and they stated that we did not include one of our W2 forms, My wife found the w2 in the H&R block folder so they forgot to add it in. We paid for the piece of mind so we thought we were good and they would take care of us. WELL, we tok our messed up taxes in, they charged us $91.00 to refile the messed up taxes. We were told that it would take six to eight weeks to get this taken care of. This was the first week of March. We spent the next six months getting a runaround between the district office and corporate. about twelve weeks into this, I had my lawyer contact H&R block to get them to quit stalling, The district manager informed me that they all we were waiting on was to verify our address ( nobody called to ask and incidentally, it was the same address that was on the return..Lie #1). So this dragged on until the first week of July, we were promised a check three times during that time but something always came up. Finally, we recieved a letter Denying our claim stating that the stuff in the folder was not stapled so we must have put the W2 in after the taxes were done. A day after recieving the letter of denial, I recieved a call from a lady with H&R blocks client relations department asking us if we were satisfied with the Decision on the piece of mind claim, I told her that after being strung along for five months, lied to and then blamed for thier mistake, not to mention sticking me with taxes that will have to be repaid next year, I was very disssatisfied and would never use H&R Block again, I also told her that this was not over. She said since " We were good customers for H&R Block" that they would cut us a check for the taxes owed, plus another check for the fees and penalties, and a coupon for free taxes for next year" ( lie #2) She asked if this was agreeable she wanted to get this case closed up. Well, a few days later, I recieved a check for twenty Seven Dollars for the penalies and fees but no check for taxes owed or the coupon that was promised. I called and talked to a gentlemen who was not sure what was giong on so he reopened the case. It wasnt even an hour later and the same lady called back and asked why this was reopened, I told her that we got the check for the penaties but not the other one. I asked her if even with the letter denying the claim, were they really going to take care of this, She said they were giong to pay me upfront and refile the claim through teh district office and not to worry, give it a few days ( Lie #3) about a week later, no check, no coupon. I called client relations who had no idea what I was talking about and that the case had passed the ten day grace period to challenge the deial so we would have to start all over. So this lady stalled us through the grace peiod with no intention of taking care of us. The piece of mind is garbage! they have no intention of paying for mistakes. its just a way for H&R Block to but a few extra million in thier pocket for diong nothing. I am currently taking them to court for the money. this has been a lot of lost work, and aggravation BEWARE
Dont feel bad, My wife and I did our taxes with H&R block in 2005, this year in January, we recieved a letter from the IRS stating that we still owed 1200.00 for 2005. My wife called the IRS and...
H&R Block Leaves Guy With $3100 Bill
Dont feel bad, My wife and I did our taxes with H&R block in 2005, this year in January, we recieved a letter from the IRS stating that we still owed 1200.00 for 2005. My wife called the IRS and they stated that we did not include one of our W2 forms, My wife found the w2 in the H&R block folder so they forgot to add it in. We paid for the piece of mind so we thought we were good and they would take care of us. WELL, we tok our messed up taxes in, they charged us $91.00 to refile the messed up taxes. We were told that it would take six to eight weeks to get this taken care of. This was the first week of March. We spent the next six months getting a runaround between the district office and corporate. about twelve weeks into this, I had my lawyer contact H&R block to get them to quit stalling, The district manager informed me that they all we were waiting on was to verify our address ( nobody called to ask and incidentally, it was the same address that was on the return..Lie #1). So this dragged on until the first week of July, we were promised a check three times during that time but something always came up. Finally, we recieved a letter Denying our claim stating that the stuff in the folder was not stapled so we must have put the W2 in after the taxes were done. A day after recieving the letter of denial, I recieved a call from a lady with H&R blocks client relations department asking us if we were satisfied with the Decision on the piece of mind claim, I told her that after being strung along for five months, lied to and then blamed for thier mistake, not to mention sticking me with taxes that will have to be repaid next year, I was very disssatisfied and would never use H&R Block again, I also told her that this was not over. She said since " We were good customers for H&R Block" that they would cut us a check for the taxes owed, plus another check for the fees and penalties, and a coupon for free taxes for next year" ( lie #2) She asked if this was agreeable she wanted to get this case closed up. Well, a few days later, I recieved a check for twenty Seven Dollars for the penalies and fees but no check for taxes owed or the coupon that was promised. I called and talked to a gentlemen who was not sure what was giong on so he reopened the case. It wasnt even an hour later and the same lady called back and asked why this was reopened, I told her that we got the check for the penaties but not the other one. I asked her if even with the letter denying the claim, were they really going to take care of this, She said they were giong to pay me upfront and refile the claim through teh district office and not to worry, give it a few days ( Lie #3) about a week later, no check, no coupon. I called client relations who had no idea what I was talking about and that the case had passed the ten day grace period to challenge the deial so we would have to start all over. So this lady stalled us through the grace peiod with no intention of taking care of us. The piece of mind is garbage! they have no intention of paying for mistakes. its just a way for H&R Block to but a few extra million in thier pocket for diong nothing. I am currently taking them to court for the money. this has been a lot of lost work, and aggravation BEWARE