Wendy's Worker Attacks Pregnant Customer For Complaining About Cold Food

Wendy's Worker Attacks Pregnant Customer For Complaining About Cold Food

Last week, a pregnant woman in Illinois complained to a Wendy’s staffer about being served a cold burger. Little did she know that such a minor issue would lead to her being chased down in the parking lot. [More]

Telling A Diner She Looks Pregnant Is Not A Good Way To Get Tips

Telling A Diner She Looks Pregnant Is Not A Good Way To Get Tips

Here’s a tip for everyone, but especially those in the food service field: Even if you’re pretty certain that a female customer is pregnant, you might want to not mention it, lest you end up stiffed on a tip and the recipient of an angry note. [More]

Sears Repair Stands Customer Up 4 Times, Delays Repair 7 Weeks

Sears Repair Stands Customer Up 4 Times, Delays Repair 7 Weeks

It seemed to a California woman that spending a few hundred extra bucks on an extended warranty for her Sears washing machine was a good investment. And with a newborn in the house, the ability to summon a repairman with a phone call for no out-of-pocket cost. That’s true: assuming they show up and actually repair the appliance. Local Sears employees instead dismantled the machine, ordered parts, and then proceeded to stand her up four times, leaving the family without a working washer for seven weeks. [More]

Sirius Satellite Radio Won't Stop Calling Me, 2-3 Times A Day

Sirius Satellite Radio Won't Stop Calling Me, 2-3 Times A Day

Some people, and companies, just don’t take a hint. Sirius has been calling Matthew two and three times a day trying to get him to resubscribe. No matter how many times he tells them no, they still keep coming around, trying to win him back. Ok, that’s not so much a problem with taking a hint as serious stalker behavior. [More]

Ryanair Treats Passenger For Cardiac Arrest With A Sandwich

Ryanair Treats Passenger For Cardiac Arrest With A Sandwich

A Ryanair passenger’s family is angry with the airline because they say their father had a heart attack on the airplane and all the crew gave him was a sandwich. They also made him pay for the sandwich. [More]

Man Goes Without Power For Eight Days Because ComEd Won't Believe That His Power Is Out

Man Goes Without Power For Eight Days Because ComEd Won't Believe That His Power Is Out

It’s completely understandable that you might lose power following a massive storm. It’s even understandable that you might be without power for several days while the power company repairs damaged lines. What doesn’t make sense is when you have no electricity because the power company is convinced that you have no idea what you’re talking about. [More]

HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out

HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out

Terry is a graduate student, and doesn’t really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an “in-home” warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an “angry person with a phone number.” Maybe he wouldn’t be so angry if he had a working computer. [More]

Sorry, Your Seeing-Eye Dog Has To Ride In The Trunk

Sorry, Your Seeing-Eye Dog Has To Ride In The Trunk

Legally, service animals are allowed in any place that their humans are: stores, restaurants, buses, and, yes, taxis. Yet a Colorado taxi driver has been suspended from work and fined by the state after refusing to let a blind woman bring her dog inside his taxi, claiming allergies. He demanded that the dog ride in the trunk. The woman, late for an appointment, acquiesced… then complained, taking her story to the media to publicize service animals’ rights. [More]

Survey: Two Out Of Three Consumers Have Walked Out Or Hung Up Without Being Helped

Survey: Two Out Of Three Consumers Have Walked Out Or Hung Up Without Being Helped

We’ve all been there: Waiting in line — or on the phone line — just to speak to someone about your customer service issue. And if you ever do get to speak to a CSR, the service is lacking. But how many of us actually throw our hands up and walk out of the store or slam the phone down in frustration? [More]

Comcast Hangs Up On Me When Office Hours End

Comcast Hangs Up On Me When Office Hours End

If you plan on calling Comcast customer service, make sure it’s not within minutes of closing time for Kabletown operators because they won’t stick around to hear you complain about their awful service. [More]

Cable Company Asks For Cable Boxes From Alabama Tornado Victims Before Reconsidering

Cable Company Asks For Cable Boxes From Alabama Tornado Victims Before Reconsidering

After tornadoes swept through Alabama last month, killing hundreds of people and ravaging homes, cable company Charter Communications showed its priorities by asking victims to look around for their cable boxes so they could return them, lest they face hefty fines. The cable company later changed course and decided to credit victims for lost or damaged equipment. [More]

Tell Us About Your "Never Again" Moments

Tell Us About Your "Never Again" Moments

How far does a business need to go before you not only make the oft-spoken declaration that you’ll never shop/eat/order from there again, but that you actually follow through and take away your business permanently? [More]

I Took The Day Off, Sears Cancels Service Appointment Without Telling Me

I Took The Day Off, Sears Cancels Service Appointment Without Telling Me

Reader Anthony L. isn’t too happy with Sears, and has one less vacation day to boot. He wrote in with a story of woe, after Sears canceled their appointment to service his washing machine but failed to inform him they wouldn’t be showing up. [More]

Hawaiian Restaurant Adds Surcharge For Customers Who Don't Speak English

Hawaiian Restaurant Adds Surcharge For Customers Who Don't Speak English

Fed up with being stiffed on tips by foreigners, a restaurant in Hawaii has added on a mandatory 15% gratuity for customers who don’t speak English. [More]

I Just Found Out I've Been Subscribing To Satellite Radio For The Past Year

I Just Found Out I've Been Subscribing To Satellite Radio For The Past Year

Brian said last year a Sirius XM representative assured him his subscription wouldn’t automatically renew, but he found out recently that his account did auto-renew and he owes for the past year. The company won’t refund him and simply points out that its terms and conditions revealed his account would auto-renew. [More]

XM Radio: Useful Service, Useless Customer Service

XM Radio: Useful Service, Useless Customer Service

Bruin likes XM satellite radio. Well, the service. Not the customer service. The confusion and incompetence that he encountered while trying to simply get the account permissions stream radio programs online was stunning. He lost his service, was charged an erroneous $480, and put him on endless holds. Until that one magical representative showed up who fixed everything and helped XM keep Bruin as a customer. [More]

Should Tron Guy Be Allowed To See Tron Movie In Tron Suit?

Should Tron Guy Be Allowed To See Tron Movie In Tron Suit?

If you’re not familiar with internet legend Jay “Tron Guy” Maynard, well… that’s him in the picture. And while he’s known around the world for his handmade suit that replicates the look of the original Tron costumes, Tron Guy’s local cinema doesn’t want him wearing the suit inside the theater. [More]

Con Ed Reverses Employee's Decision, Allows Gay Couple To Change Name On Electric Bill

Con Ed Reverses Employee's Decision, Allows Gay Couple To Change Name On Electric Bill

On Friday, we brought you the story of John, who had recently married another man in Vermont and who had no trouble having his last name changed on his bank statement, his phone bill, his driver’s license — everything except his Con Ed electric bill. [More]