Did Banfield Mislead Dog Owner Into Expensive Pet Care Contract?

Did Banfield Mislead Dog Owner Into Expensive Pet Care Contract?

Beware any service that’s sold to you with the promise that you can “cancel at any time.” Brian claims that he was misled into buying a $29/month “wellness plan” for his dog. He was told that he could cancel the plan after the first year with no early termination fee. That’s apparently not what the actual contract says, and now he’s stuck paying either a fee, or for another year of the plan. [More]

Here's What Happens When You Trust A Big-Box Electronics Store

Here's What Happens When You Trust A Big-Box Electronics Store

Ben’s father is the kind of lucrative and delectable customer that big-box electronics store salespeople love. Or perhaps they just love their bank accounts. A few months ago, Ben writes, his dad walked into an Ultimate Electronics store knowing that he wanted to buy a 3D TV, and…not much else about what he was looking for. Ben knows enough about electronics to conclude that the local Ultimate store sold his father products that he didn’t need, then botched the installation. [More]

Store Credit Cards Are An Even Worse Deal Than You Thought

Store Credit Cards Are An Even Worse Deal Than You Thought

Next time a checkout clerk offers you an “opportunity” to sign up for a store credit card so that you can get an instant 10% discount on that pack of gum or box of tissues you’re buying, remember this: the price you’ll pay for that deal is an interest rate as high as 25%. And, yeah, you’re telling yourself that’s no big deal, since you’ll pay it off every month. But will you? And are you prepared for the other gotchas tied up in a bright ribbon by your friendly retailer? [More]

What You Hate About Retailers

What You Hate About Retailers

Over at DailyFinance.com, they asked readers to give nominate the most annoying ways in which retail stores try to squeeze you for extra cash or tempt you into spending more. [More]

Target Shortchanging Customers On Coupons

Target Shortchanging Customers On Coupons

Coupon-clipping Target shoppers are ticked off at the news that the retail chain has been shortchanging customers on some manufacturers’ coupons since at least mid-summer. [More]

Things To Buy Exclusively At Warehouse Stores

Things To Buy Exclusively At Warehouse Stores

Warehouse stores such as Costco and Sam’s Club like to lull you into a false sense of security, sure that everything you see on shelves is cheaper there than elsewhere. But in many cases, warehouse prices are unbeatable. [More]

Helpful Best Buy Employees Recycle Van Full Of Computers, Delight Customer

Helpful Best Buy Employees Recycle Van Full Of Computers, Delight Customer

Mindy writes that she had all of the elements for a disastrous morning lined up: she visited Best Buy with a preschool child, an infant, and a van full of old electronics for recycling. However, she found herself in a parallel universe full of helpful Best Buy and Geek Squad employees willing to accept more electronics than the usual limit and give helpful advice. [More]

Meet The Disposable, Recyclable, Reusable Cardboard Shopping Cart

Meet The Disposable, Recyclable, Reusable Cardboard Shopping Cart

One great thing about living in a city like New York: Being able to buy just about anything you need. The problem: Getting the things you buy back home. That’s why a designer in the UK has come up with a cart constructed completely out of cardboard that could allow you to wheel your purchases down the street and onto the bus or train. [More]

Experience The World Of Sam's Club At Next Week's Open House

Experience The World Of Sam's Club At Next Week's Open House

To some, member’s only warehouse store Sam’s Club is kind of like a semi-secret society of savings and free food samples. That may or may not be true, but you can find out for yourself next week when the retail chain tries to get its hooks into more members by hosting a three-day open house. [More]

Buy This Twin-Pack Of Deodorant And Save… Negative $.97

Buy This Twin-Pack Of Deodorant And Save… Negative $.97

If you’re shopping for Right Guard deodorant at Walmart, be careful before you pick up that twin-pack thinking that, like the packaging says, you’ll “Buy 2 and Save.” Because if you do the math, you’ll realize you’ve just saved yourself out of $.97. [More]

Is It Too Early For Back-To-School Sales?

Is It Too Early For Back-To-School Sales?

Public school students in Union City, NJ, just wrapped up classes earlier this week. So Consumerist reader Juhgail was caught off guard when she popped into a Staples to pick up some supplies and came upon an entire rack of back-to-school items. [More]

Did Target Adopt This Sorbet?

Did Target Adopt This Sorbet?

In the Super Target at St. Charles, IL, there is a forgotten container of sorbet that is damaged, missing a seal, and over a year past its expiration date. Keith says it’s been sitting there by itself in the freezer case for at least four months now. He and his wife say hi to it whenever they shop there. [More]

Ohio Kmart Turns Into Jerry Springer Show Over Coupon Argument

Ohio Kmart Turns Into Jerry Springer Show Over Coupon Argument

We’ve all been there — You’re in a rush at the store and the person in front of you is trying to redeem too many coupons, or there’s a problem with a coupon, etc. You get irritated, might even grumble something under your breath. But I’m guessing it’s never come to fisticuffs. Unfortunately for shoppers and employees at a Super Kmart in Ohio, one customer couldn’t manage to show such restraint. [More]

Shoppers Love Costco And Dillard's, Say Target And Walmart Are Subpar

Shoppers Love Costco And Dillard's, Say Target And Walmart Are Subpar

Consumer Reports asked 30,000 readers to weigh in on the best and worst chain stores in the country, and it looks like people really love Costco and Dillard’s. Both stores received above average ratings in things like merchandise quality and value. On the other end of the spectrum, Target’s women’s fashion, jewelery and watches were rated below-average in quality. [More]

Best And Worst Places To Buy Tech Gear

Best And Worst Places To Buy Tech Gear

PC World has compiled a list of the best and worst places to buy a range of gadgets, including digital cameras, laptops and printers. While many of the results may not be surprising (Amazon ranked at or near the top in almost every category), there are a few interesting wrinkles, including a Best Buy victory for HDTV shopping. [More]

Kmart Wants Your Dirty Laundry

Kmart Wants Your Dirty Laundry

If you live in Iowa City, Iowa, you’ll soon be able to do your laundry at Kmart. I don’t get it either, but that’s what the retailer has announced. It will be testing a laundromat addition to one of its Kmart stores in the city, and has named it Kwash. I’m assuming you’re supposed to pronounce it K-Wash, but for the first five minutes I kept reading “quash” and wondering how in the hell that was supposed to make me think of clean clothes and cheap goods. [More]

FutureShop Accuses You Of Scamming For No Good Reason

FutureShop Accuses You Of Scamming For No Good Reason

Adam was shocked when he tried to return a router and a switch to FutureShop and they accused him of being a scammer. All because of a little dust on the items. Well, that little dust turned into quite a dustup when a huffy assistant manager at the Canadian Best Buy subsidiary got involved. “Fine, I will play along with your little game,” she ended up saying to Adam once the actual manager overrode her and made her stop getting in the way of the return. What the heck? [More]

Red "Sale" Sign At Kohl's Means Item Is FOR Sale, Not ON Sale

Red "Sale" Sign At Kohl's Means Item Is FOR Sale, Not ON Sale

Nice try, Kohl’s, but we see through your game. An item isn’t on sale just because you say it is. You have to actually decrease the price. Noah writes that when he found a tag emblazoned with the word SALE, he thought this meant that perhaps the item was on sale. Don’t be silly, Noah. [More]