(C x 2)

Gym Staff Member Bullies Couple For Being Fat, So They Want Out Of Their Contract

It’s hard enough some days to motivate oneself to get off the couch and head to the gym: what if you had to worry about being bullied and harassed by one of the staff personal trainers whenever you’re inside the facility? That’s what’s happening to Shayla and her husband. Now they want to be released from their contract, presumably so they can go to a different gym with fewer jerks on staff. [More]

How does this happen?

Rockport Sends Me Same Size Shoes, Different Sized Insoles

If Aaron had different-sized feet, he’d be all set. Well, also if his shoes were different sizes. Neither is true. He ordered some Rockport shoes more than a year ago, then set them aside. When he opened the box, he discovered that they had two different size insoles. How does that happen? He doesn’t know, but Rockport isn’t willing to send him a replacement insole. [More]

(CBS 11)

Customer Sues L.A. Fitness, Says Pervy Trainers Gave Her ‘Suggestive’ Exercises

No one expects their workout with a personal trainer to be comfortable, but they also don’t expect to be sexually harassed, either. A Dallas woman is suing her local branch of L.A. Fitness, claiming that two different trainers at the gym made lewd comments to her and gave her what she considers “suggestive” exercises to do in front of them. Now she’s suing for Deceptive Trade Practices and Negligence, claiming that she kept up her end of the gym contract (paid her bills, didn’t break any rules) but that L.A. Fitness didn’t provide a safe workout environment. [More]

(jetalone)

No One At Snapfish Knows How To Upload A Photo That Won’t Be Cropped

Gil was under the impression that a company that lets you print photo books would actually let him add in his own collages without cropping the heck out of them. Not so fast, Gil! He wrote in to let us know that his issues with the Snapfish book-making interface were bad, but his problems with the company’s customer service were even worse. He worked on a book of his pictures from his sister’s wedding, laying out the pages in collages and taking a lot of care to do so. The Snapfish software cropped his photos very severely, and no one in customer service could help him. His book got delayed long past his holiday deadline. [More]

(Chris Blakeley)

Abercrombie Kids Can’t Count To Three, Exists Outside Of Reality

David has a problem with clothing vendor Abercrombie Kids. They don’t know how to count to three. This would be an issue for many kindergarteners, but is especially problematic for a retailer that offers three-day shipping. Well, maybe someone there knows how to count to three, or even past three. It’s pretty hard to run a business otherwise. The problem is that the shirt that he ordered eight days ago, paying for three-day shipping, still isn’t here. It’s been shipped, but still wasn’t on its way. The shipment had been picked up, but the shirt hadn’t been shipped. It’s interesting that Abercrombie can exist outside of all normal rules of reality like that, but David just wants his daughter’s blouse already. [More]

(dno1967b)

What Kohl’s Does When It Ships An Extra Item: Charges Me For It, Denies A Refund

Consumerist reader Rebecca sounds like a reasonable person. Sure, she’s jealous of the people (this reader and then this reader, too)who get extra iPads sent to them by Best Buy, but she’s not expecting any kind of freebies from Kohl’s in the same situation with a different product. But instead of even a simple “Thanks for noticing we messed up!” she got punished for trying to do the right thing and return the extra item. [More]

(bluwmongoose)

Jo-Ann Fabrics Wants Me To Pay Shipping For An Item The Store Needs To Restock Anyway

Maggie just needed to pick up a little item at Jo-Ann Fabrics, and thought her errand would be a simple one. Go in, get it, pay and get out. But as we’ve learned in our time at Consumerist and also through countless formulaic heist movies, it’s never that easy. Even when she hit the first obstacle — the item wasn’t on the shelf — she didn’t think things could get too crazy. Oh, Maggie. [More]

Non-proof of purchase.

Adobe’s Own ‘Proof Of Purchase’ Isn’t Proof That I Purchased My Software

Hal has misplaced the serial numbers on copy of Adobe Elements. No big deal–while he hadn’t registered the copy of Premiere online with Adobe, he had saved the proof of purchase from the original box. That isn’t good enough for Adobe. No, even though those cardboard bits actually say “Proof of Purchase,” they aren’t actually proof of purchase as far as Adobe is concerned. [More]

Telemarketer Just Cannot Handle Being Hung Up On Again, Calls Back With Bomb Threat

Telemarketer Just Cannot Handle Being Hung Up On Again, Calls Back With Bomb Threat

We all likely know at least a few people who have endured being a telemarketer, and while it sounds like an awful, horrible no-good very bad gig, hey, it’s a job. But one telemarketer had simply had it up to here with people hanging up on him. And so he did something a bit extreme to express that frustration — he called back and told the homeowner there was a bomb in the house. [More]

Don't Assume All Customer Service Reps With Accents Are Overseas

Don't Assume All Customer Service Reps With Accents Are Overseas

Reader VermillionSparrow reads Consumerist comments and stories, and has a relatively minor beef with us. Yes, you readers, too. She has worked in call centers, and takes a little bit of offense when she reads references to “overseas” or “outsourced” call center representatives. Especially derogatory references. Some of those workers with accents were sitting just a few desks away from her at work: not on the other side of the planet. She warns us not to assume. [More]

Here’s A Hint For Hotels Losing Guests: Maybe It’s Time Free Internet Access Comes With The Room

Here’s A Hint For Hotels Losing Guests: Maybe It’s Time Free Internet Access Comes With The Room

Cutting corners to save on costs is understandable, but now that the economic downturn isn’t so downturny, hotel operators might want to think about trying to please their guests more. Perhaps throw in some free Internet access? Just a thought, as a new suvery says guest satisfaction is waning. [More]

Signing Up For Square Is An Eternal Binding Covenant

Signing Up For Square Is An Eternal Binding Covenant

Zack was interested in the Square mobile credit card reader, which has a wonderfully simple and easy signup process. Much less wonderful is the company’s user agreement, which he didn’t read closely until he had already begun the process of registering for an account. While Square has brought easy credit card payments to the masses, it has also brought a long list of rules that your average craft show vendor or flute teacher isn’t really used to. Uninterested in allowing the company the right to come inspect his business at any time, Zack decided that Square isn’t for him. That’s when he learned about another provision of the user agreement: Square will close your account, but won’t delete it. [More]

Behold An Olive Garden And A Red Lobster Under One Roof

Behold An Olive Garden And A Red Lobster Under One Roof

Darden, parent company of ubiquitous chain restaurants such as Olive Garden, Red Lobster, and LongHorn Steakhouse, likes to cluster its restaurants near each other. So it makes sense that in smaller markets, they would pair a Red Lobster and an Olive Garden in one building, with a shared kitchen, bar, waiting area, and rest rooms. This seemed like totally amazing news until we learned that customers will not be able to order off both menus. Then what’s the point? [More]

Waitress Says She Was Fired For Balking At Skimpy New Outfits

Waitress Says She Was Fired For Balking At Skimpy New Outfits

After several years of working at an L.A.-area bar, a woman says she was fired when she refused to wear the skimpy outfits that the new manager said were now required for female employees. [More]

I Don't Appreciate Your Bubbly Excitement About Death, Shutterfly

I Don't Appreciate Your Bubbly Excitement About Death, Shutterfly

Perhaps Shutterfly should rethink the automated shipping confirmation it’s sending out — especially since not every occasion one might order a card for is a time for celebration. Consumerist reader Ron was a bit unsettled over the email he received from the photo product company after he ordered a card for a somber life event. [More]

Fifth Third Bank Says It Doesn't Actually Have Overdraft Notice Emails I Signed Up For

Fifth Third Bank Says It Doesn't Actually Have Overdraft Notice Emails I Signed Up For

Consumerist reader Chris says he’s been a customer of Fifth Third bank for around two decades, as well as the rest of his family in the Midwest. Heck, his grandfather even worked there. But he says he’s now growing very disappointed with it, and a recent rash of overdraft fees isn’t helping that dissatisfaction. [More]

Does 'No Outside Food' Discriminate Against People With Food Allergies?

Does 'No Outside Food' Discriminate Against People With Food Allergies?

Domenica is gluten intolerant, and there are a number of other foods she can’t eat as well. During a recent visit to the movies, she was caught bringing in outside food and argued with the manager. There isn’t anything available at the concession stand that she can eat without becoming ill. Sure, a private business can set their own rules. But is it discriminatory? In spite of what theater owners might tell you, buying snacks at the cinema isn’t mandatory, and no one’s going to go hungry after a few hours. [More]