Reach T-Mobile Executive Customer Relations

Reach T-Mobile Executive Customer Relations

If T-mobile’s normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here’s a contact: Octavio Robertson, 505-341-8059.

Consumerist: Better Than Your Dad (At Fighting Bank Of America)

Consumerist: Better Than Your Dad (At Fighting Bank Of America)

Sometimes, your dad’s advice doesn’t apply anymore. Companies have realized that giving a damn is too expensive. That’s when it’s time to kick ass, Consumerist style. Craig writes:

Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info

Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info

Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn’t know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn’t expected at all.

Reach Sallie Mae's Customer Advocate Unit

Reach Sallie Mae's Customer Advocate Unit

Are you getting nowhere with the usual channels at Sallie Mae? Here’s how you can reach their Customer Advocate Unit, a charming oasis of competence and politeness.

Contact DirectTV's Consumer Advocacy Team

Contact DirectTV's Consumer Advocacy Team

Are you having a problem with DirectTV that can’t be fixed through the usual channels? Call their Consumer Advocacy Team at 866-785-5537 to talk to someone who can, well, advocate for consumers.

Reach Verizon Wireless Northeast Executive Customer Service

Reach Verizon Wireless Northeast Executive Customer Service

Got a Verizon Wireless problem that regular customer service won’t fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.

GoDaddy Doesn't Outsource Customer Service

GoDaddy Doesn't Outsource Customer Service

Last week, we posted that a popular web hosting company—GoDaddy, although we didn’t name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their “Office of the President” after emailing them, but then Cyberguy couldn’t get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?

Web Host Outsources Their "Office Of The President"?

Web Host Outsources Their "Office Of The President"?

Cyberguy had a weird experience with a web hosting company earlier this week. He tried to contact their office of the president, but the person from the “office” who called him back turned out to be an outsourced CSR with no power to do anything other than apologize. Update: The web host company was GoDaddy, and they’ve responded. (The short answer is no they don’t outsource it.)

Reach DirecTV On Twitter

Reach DirecTV On Twitter

DirecTV is on Twitter. Tell them your problems, or how awesome they are. Whichever comes to mind first.

Reach Aetna's Executive Resolution Team

Reach Aetna's Executive Resolution Team

Having problems with an Aetna Health insurance claim? After you’ve exhausted all other options, call the Executive Resolutions Team. 800-872-3862 x15075 will get you team member Tara Sinclair. (Thanks, Matt!)

Can't Cancel Weight Watchers Online Membership? Here's Help

Can't Cancel Weight Watchers Online Membership? Here's Help

Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don’t work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don’t work.

Reach Qwest Executive Customer Service

Reach Qwest Executive Customer Service

Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses.

Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T

Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T

Say you got a problem with your cellphone company and you want it solved, pronto. You’ve already called regular customer service and they’re either unable or unwilling to help you, or you’re just sick of waiting on hold. You’ve got things to do! That’s where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won’t find them in an overseas call center at the end of the 1-800 number. Rather, they’re attached to the corporate headquarters executive offices. Don’t worry, we did the hard part for you. Here’s up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T:

Contact Sears Executive Customer Service

Contact Sears Executive Customer Service

“Sears Cares”

Blue Cross Blue Shields On Twitter

Blue Cross Blue Shields On Twitter

A few Blue Cross Blue Shield divisions recently started Twittering, talking about health issues, saying nice things about their company and proactively reaching out to patients complaining about their services: @BCBSIL, @BCBSNM, @BCBSTX, @BCBSOK.

UPDATE: Amazon Contacts Reader About Pay-to-Play Reviews, Promises Changes

UPDATE: Amazon Contacts Reader About Pay-to-Play Reviews, Promises Changes

Previously: Amazon Deletes Reviews That Mention Pay For Play Review Schemes

Take Your Tmobile Complaints To The Tippity-Top

Take Your Tmobile Complaints To The Tippity-Top

Here’s a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can’t or won’t help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant.

Email Address Format For Capital One

Email Address Format For Capital One

This is the format for email addresses at Capital One: firstname.lastname@capitalone.com. Cheers.