Monique: 254-298-4490. She’ll take care of you.
PREVIOUSLY: Reach Acer Executive Customer Service
Use Spanish To Slice Through CSR Phone Hell
By February 16, 2010
Christopher says there are advantages to pressing “2.” According to him, United States-based call centers give Spanish speakers fewer hoops to jump through before they get answers. He writes: [More]
Reach Acer Executive Customer Service
By February 4, 2010
Acer’s customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you’d like to try anyway, here’s a phone number and executive emails that may work: [More]
Sony Miffed We Posted CEO's Email Address
By February 3, 2010
Sony is peeved that we posted an email address for Jack Tretton, President and CEO Sony Computer Entertainment America, the man in charge of Playstation. They even go so far as to intimate that we have the wrong email address and are bad people. Thing is, we got it from a reader who used it successfully on his issue, and we checked it out. Playstation’s director of blogopolis massage, Patrick Seybold, writes: [More]
Reach PlayStation's CEO
By February 3, 2010
Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! Or his sassy assistant, Amanda Murphy Pedroso at amanda_murphy@playstation.sony.com! UPDATE: Sony is mad that we posted this email address. [More]
Sony Finally Repairs My PS3 It Broke With Firmware Upgrade
By January 26, 2010
Matthew says a firmware upgrade spelled game over for his PS3, then he started a weeks-long battle with Sony to repair it for free. He says Sony made an unauthorized charge on his credit card before finally relenting and taking the charge off, fixing the console and giving him a free game. [More]
Reach AT&T Executive Customer Service
By January 6, 2010
Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.
Gina Cain
866-220 8446 ext.1047
How David Got A New Laptop From HP
By December 30, 2009
David and his wife got stuck with one of HP’s lemon laptops, and since the repairs just kept involving more faulty parts, they weren’t solving the real problem. Here’s how he eventually got a brand new laptop–different model–from HP. [More]
Sony Replaces Customer's Broken Reader
By December 30, 2009
Earlier this week, I posted about Kate’s bad experience getting her Sony Reader upgraded. She hadn’t asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn’t work, and a demand from Sony to pay for any repairs.
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again.
7 Steps To Reach Executive Customer Service At Any Company
By December 8, 2009
If you can’t find the executive customer service phone number for a company by searching on Consumerist, here’s how to figure it out yourself. All it takes are 7 easy steps! [More]
Reach HSBC Executive Customer Service
By December 7, 2009
HSBC Card & Retail Services
James R. Lane
Vice President, Executive Resolutions
831-772-6248
james.r.lane@us.hsbc.com
Consumerist Videodrome #2: The "New Moon" Felons
By December 7, 2009
Is loving New Moon a crime? It is, if you accidentally tape it during your sister’s surprise birthday party at the movie theater. Plus, how you will end up paying for Hulu after the Comcast/NBC merger, Oscar Meyer shaved meat, subprime loan gangstas, and a pacifier you might choke on. Now that we have a video show, what should my signoff be? Leave your thoughts in the comments. [More]
Reach American Airlines Customer Service
By December 2, 2009
American Airlines unpublished customer service number is 817-963-1234. Press 00 and say “agent” to get an operator. Don’t press 3, because that’s just a trick. [More]
Direct Dial AT&T Senior Tech Support
By November 9, 2009
If you have an unresolved technical issue that regular AT&T Wireless customer service doesn’t seem to be able to or be interested in helping you, this is the direct number for their senior tech support:
Contact HSBC Bank USA's CEO
By November 7, 2009
Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.
Get DirecTV Executive Customer Service
By November 4, 2009
If you’re having DirecTV issues, here’s two more top-level contacts for you to try:
Reach Comcast Corporate Escalations
By October 28, 2009
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we’re all just too annoying? Then you might want to have some backup executive customer service info:
New Executive Customer Service Number For Time Warner Cable
By October 19, 2009
Time Warner Cable is updating the phone number for executive customer service, the new number will be:
