Reach Acer Executive Customer Service Agent Monique

Reach Acer Executive Customer Service Agent Monique

Monique: 254-298-4490. She’ll take care of you.

PREVIOUSLY: Reach Acer Executive Customer Service

Use Spanish To Slice Through CSR Phone Hell

Use Spanish To Slice Through CSR Phone Hell

Christopher says there are advantages to pressing “2.” According to him, United States-based call centers give Spanish speakers fewer hoops to jump through before they get answers. He writes: [More]

Reach Acer Executive Customer Service

Reach Acer Executive Customer Service

Acer’s customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you’d like to try anyway, here’s a phone number and executive emails that may work: [More]

Sony Miffed We Posted CEO's Email Address

Sony Miffed We Posted CEO's Email Address

Sony is peeved that we posted an email address for Jack Tretton, President and CEO Sony Computer Entertainment America, the man in charge of Playstation. They even go so far as to intimate that we have the wrong email address and are bad people. Thing is, we got it from a reader who used it successfully on his issue, and we checked it out. Playstation’s director of blogopolis massage, Patrick Seybold, writes: [More]

Reach PlayStation's CEO

Reach PlayStation's CEO

Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! Or his sassy assistant, Amanda Murphy Pedroso at amanda_murphy@playstation.sony.com! UPDATE: Sony is mad that we posted this email address. [More]

Sony Finally Repairs My PS3 It Broke With Firmware Upgrade

Sony Finally Repairs My PS3 It Broke With Firmware Upgrade

Matthew says a firmware upgrade spelled game over for his PS3, then he started a weeks-long battle with Sony to repair it for free. He says Sony made an unauthorized charge on his credit card before finally relenting and taking the charge off, fixing the console and giving him a free game. [More]

Reach AT&T Executive Customer Service

Reach AT&T Executive Customer Service

Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.

Gina Cain
866-220 8446 ext.1047

How David Got A New Laptop From HP

How David Got A New Laptop From HP

David and his wife got stuck with one of HP’s lemon laptops, and since the repairs just kept involving more faulty parts, they weren’t solving the real problem. Here’s how he eventually got a brand new laptop–different model–from HP. [More]

Sony Replaces Customer's Broken Reader

Sony Replaces Customer's Broken Reader

Earlier this week, I posted about Kate’s bad experience getting her Sony Reader upgraded. She hadn’t asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn’t work, and a demand from Sony to pay for any repairs.
 
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again.

7 Steps To Reach Executive Customer Service At Any Company

7 Steps To Reach Executive Customer Service At Any Company

If you can’t find the executive customer service phone number for a company by searching on Consumerist, here’s how to figure it out yourself. All it takes are 7 easy steps! [More]

Reach HSBC Executive Customer Service

Reach HSBC Executive Customer Service

HSBC Card & Retail Services

James R. Lane

Vice President, Executive Resolutions

831-772-6248

james.r.lane@us.hsbc.com

Consumerist Videodrome #2: The "New Moon" Felons

Consumerist Videodrome #2: The "New Moon" Felons

Is loving New Moon a crime? It is, if you accidentally tape it during your sister’s surprise birthday party at the movie theater. Plus, how you will end up paying for Hulu after the Comcast/NBC merger, Oscar Meyer shaved meat, subprime loan gangstas, and a pacifier you might choke on. Now that we have a video show, what should my signoff be? Leave your thoughts in the comments. [More]

Reach American Airlines Customer Service

Reach American Airlines Customer Service

American Airlines unpublished customer service number is 817-963-1234. Press 00 and say “agent” to get an operator. Don’t press 3, because that’s just a trick. [More]

Direct Dial AT&T Senior Tech Support

Direct Dial AT&T Senior Tech Support

If you have an unresolved technical issue that regular AT&T Wireless customer service doesn’t seem to be able to or be interested in helping you, this is the direct number for their senior tech support:

Contact HSBC Bank USA's CEO

Contact HSBC Bank USA's CEO

Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.

Get DirecTV Executive Customer Service

Get DirecTV Executive Customer Service

If you’re having DirecTV issues, here’s two more top-level contacts for you to try:

Reach Comcast Corporate Escalations

Reach Comcast Corporate Escalations

Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we’re all just too annoying? Then you might want to have some backup executive customer service info:

New Executive Customer Service Number For Time Warner Cable

New Executive Customer Service Number For Time Warner Cable

Time Warner Cable is updating the phone number for executive customer service, the new number will be: