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So you’ve exhausted all the standard customer service and complaint-resolution routes and decided it’s time to unleash your issue via an Executive E-mail Carpet Bomb. Only problem is, you can’t find any contact info for these executives. What to do? [More]
Samsung Shares E-Mail Address For Reaching Executive Customer Service
By September 13, 2012
It seems like just 22 hours ago that Samsung USA was asking Consumerist to redact its CEO’s e-mail address from a reader’s comment. Since then, the electronics biggie has admitted that maybe that wasn’t such a great idea, and now the company has agreed to provide Consumerist readers with a new e-mail address that connects customers who have exhausted the usual customer service channels directly to Samsung’s executive customer service. [More]
Save Money By Taking Choice Out Of The Equation
By April 2, 2012
If you struggle to put money away, it helps to eliminate personal choice by taking money out of your hands before you allow yourself to spend it. Getting saving to seem like something you have no control over makes it easier to set the funds aside and adapt your spending habits accordingly. [More]
Keep Calling T-Mobile's Executive Office, Get Charged With Harassment
By June 17, 2011
Gary’s mom uses a prepaid T-Mobile phone, but doesn’t use it a whole lot. She missed the deadline to re-up her account by three days, and is now stuck with a useless $50 refill card and a shut-off cell phone. After four fruitless attempts at calling regular customer service, Gary tracked down the executive customer service number, hoping to reach someone in the United States with some power. Instead, the person he reached was hostile and unhelpful. When Gary eventually reached that person’s boss to complain, the boss said that if he kept contacting the executive offices, they’d have him charged with harassment. All of this seems like a lot more trouble than turning some old lady’s phone back on. [More]
1 EECB Does What 60 Hours, 40 Calls, And 7 Replacements Couldn't
By April 8, 2011
Josh’s phone from Verizon kept crapping out and they kept giving him replacements, which also crapped out. After a year of dealing with this, a friend of his turned him on to the idea of sending an “EECB.” His letter grabbed the CEO of Verizon’s attention, and that’s when he got satisfaction. [More]
Reach Dell Resolution Expert Center
By December 9, 2010
Here’s how to contact the Dell Resolution Expert Center (REC), another place to get action on your Dell customer service issue. It’s a special internal escalations team set up to resolve thornier problems that’s been around for several years but many customers aren’t aware of. [More]
Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By November 29, 2010
There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. [More]
Reader's New CEO Pen Pal Comes Through, Gets Him $200 Service Credit
By October 29, 2010
DirecTV President and CEO Mike White made good on his promise to help reader Daniel. We published Daniel’s Saturday evening e-mail exchange with Mr. White yesterday, and received an update on the situation. He received a full credit for the NFL Sunday Ticket package that was renewed this season without his permission. [More]
Sallie Mae Sends Student Loan Bills Into Abyss, Still Expects Me To Pay Them
By September 15, 2010
Unless you’re the U.S. Postal Service, paperless billing can be a real blessing. It saves trees and clutter, saves companies money, and is generally quite useful. James tells Consumerist that he discovered a case where paperless billing is not so great: when a company enrolls you in it without telling you, doesn’t verify that they have your e-mail address from the present decade, and sends collections after you. [More]
Contacting Chase Executive Customer Service Saves Reader $240/Year In Fees
By September 2, 2010
How can executive customer service help you? JP Morgan Chase gobbled up Jon’s bank, Washington Mutual, and his high-yield savings account along with it. He writes that when the bank eventually changed his account over to a different type, one that came with a $20/month fee for customers who didn’t keep a $15,000 balance. Instead of rolling over and paying $240 in extra fees or taking his money to another bank, Jon tried something different: he reached out to executive customer service. [More]
Emailing Logitech VP Gets Out-Of-Warranty Remote Fixed
By June 21, 2010
Chuck was stuck with a broke remote. Out of warranty, it was a joke, its LCD screen croaked, its buttons he blindly poked. Customer service offered him reimbursement, 50%, on his next purchase. Not good enough, he puffed! He did not want to fill a landfill with more stuff! So he leapt over the minions and emailed a man who had hand, like pinions he spun gears and he won Chuck a repair and now Chuck no longer rips out his hair, no longer stuck with a joke of a broken remote, his tale I now share: [More]
Unpublished Phone Number For Bank of America Online Banking Support
By June 17, 2010
If you need to reach phone-based support for your Bank of America online account, it might be hard. You won’t find the number listed anywhere on their site. But we’ve got the unpublished number: [More]
Reach Best Buy's Executive Resolution Team
By June 2, 2010
If you have an issue with Best Buy that you’ve tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team: [More]
Reach HSBC Finance Executive Customer Service
By May 24, 2010
Here is some contact information for HSBC Finance. It’s good for when you have a Sisyphean customer service issue that you’d rather have the sneakers of Mercury. [More]
Reach HTC Executives
By May 20, 2010
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can’t or won’t solve, consider lofting a well-crafted letter over to some of these folks: [More]
Reach Citi's Executive Response Unit
By May 14, 2010
They say you can only bang your head against a wall for so long. If that describes where you’re at with a stuck Citi customer service issue, and you’ve tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency. [More]
Whoops: Megabus Driver Doesn't Know Route From D.C. To New York
By May 6, 2010
David tells Consumerist that he took a nightmarish Megabus trip where the driver did not, strictly speaking, now how to get to New York City from Washington D.C. After it took the driver an extra three hours to get there, he worked hard to find out how to complain to someone with actual power to give him a refund on. If you find yourself on a similar epic trek, or riding inside a MegaSauna, David sent along the contact information that he found. [More]
