Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn’t really experienced any problems with that service, that he’d take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn’t have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. [More]
One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not
By April 20, 2011
Letter To Wells Fargo Execs Finally Gets Loan Check In Reader's Hands
By April 8, 2011
In February, law school grad and Consumerist reader Stephanie applied for a $5,000 loan to cover the cost of her bar exam and related review course. Should have been no big thing, considering that she’s been an account-holder at Wachovia, which Wells Fargo scooped up after it failed a few years back. Alas, it turned into a nightmare. But after several weeks of dead ends, one well-composed Executive E-mail Carpet Bomb to Wells Fargo got the mess cleared up. [More]
1 EECB Does What 60 Hours, 40 Calls, And 7 Replacements Couldn't
By April 8, 2011
Josh’s phone from Verizon kept crapping out and they kept giving him replacements, which also crapped out. After a year of dealing with this, a friend of his turned him on to the idea of sending an “EECB.” His letter grabbed the CEO of Verizon’s attention, and that’s when he got satisfaction. [More]
The Executive Email Carpet Bomb Worked Wonders On Verizon
By February 28, 2011
Happy news is the best — especially when it means that Consumerist has helped someone resolve a problem satisfactorily (pause to pat self on back). Such was the case for reader Tony, who was running into problems with his BlackBerry Storm. He wrote in to thank us (aww) and pass on his tale of triumph over Verizon. [More]
Home Depot Cancels Sale, Overnights Free Tool To Customer After EECB
By December 30, 2010
SgtBeavis ordered a clearance item from Home Depot last week. The site claimed that the item was on backorder, and let him place the order. Then they canceled it. Fortunately, the good sergeant reads Consumerist, and decided to write to the CEO of Home Depot to get the situation fixed. It worked: Home Depot overnighted the item to his house for free. He and his woodworking buddies were stunned, [More]
An Executive Email Carpet Bomb Saved Me From Insurance Hell
By November 10, 2010
Daryl’s insurance company charged a closed checking account for a premium on a policy he’d already canceled, then tried to stick him with the bounced check fee. [More]
Reader's New CEO Pen Pal Comes Through, Gets Him $200 Service Credit
By October 29, 2010
DirecTV President and CEO Mike White made good on his promise to help reader Daniel. We published Daniel’s Saturday evening e-mail exchange with Mr. White yesterday, and received an update on the situation. He received a full credit for the NFL Sunday Ticket package that was renewed this season without his permission. [More]
Executive E-Mail Carpet Bomb Resolves Travelocity Error, Preserves Awesome Price
By September 23, 2010
Gail writes that when things went awry with her hotel and car package reservation on Travelocity, regular customer service wasn’t able to resolve the error. Representatives told her to give up and reserve them separately, or to leave Travelocity staff alone and use another service. As a Consumerist reader and loyal Travelocity customer, she knew that she deserved better. She found an e-mail for the company’s VP of Sales and Customer Care, which didn’t get her the package deal she wanted–she got her hotel stay for free instead.. [More]
Letter To Sirius/XM Executives Ends Zombie Credit Card Charges
By August 4, 2010
Olivia recently wrote in to share her story of success in sending an executive e-mail carpet bomb to Sirius/XM Sattelite Radio. She writes that the company has been billing her credit card for $44.79 every three months since the middle of 2008, even though her original subscription came from a gift card, and she never authorized payments from her credit card. Should she have noticed this? Yes. Should Sirius have billed her when she made it clear that they were not to charge her? Uh, no. [More]
Virgin Mobile Jolted Into Action By Executive E-Mail Carpet Bomb
By July 8, 2010
Nancy tells Consumerist that she and her husband recently bought shiny new phones from Virgin Mobile, and were quite happy with their service. Well, until Nancy’s phone stopped working entirely. She tried the normal technical support channels, but encountered a run-around that lasted for almost two weeks. Two weeks during which Nancy lacked a functioning phone. She gave up on the normal channels, read our guide to sending an executive e-mail carpet bomb, and sent us a copy of her original missive. [More]
AUDIO: Listen To AT&T Ask Customer To Stop Sending Them E-mails
By June 3, 2010
Earlier today, we posted about an AT&T customer who, having attempted an Executive E-mail Carpet Bomb on some biggies at the telecom behemoth, received a phone call letting him know he would receive a cease and desist notice if he continued to send e-mails. Now, there’s audio of the AT&T rep giving the customer the warning via voicemail. [More]
I E-Mailed The Verizon CEO And Got A Free Month Of FiOS
By April 20, 2010
Mike was having trouble getting Verizon to actually show up and install his FiOS. He wasted two Saturdays and a Sunday waiting and fruitlessly calling Verizon customer service. But after a nice e-mail to the CEO, Mike says his FiOS was installed immediately. [More]
How To EECB Sirius XM Radio
By April 14, 2010
If you have an issue with your Sirius XM Radio service or a billing problem, and vanilla customer service behind the 1-800 number just can’t seem to get it right, no matter how hard you try, you might try emailing the people running the company. Here are their email addresses: [More]
Executive Emails For Victoria's Secret
By March 30, 2010
Got an issue with Victoria’s Secret that regular customer service can’t or won’t handle? Try escalating it to the top of the laundry heap with these email addresses for senior executives. [More]
EECB Gets United Healthcare To Cough Up $1,100
By March 29, 2010
Reader Monica used a trick she learned on Consumerist and got her health insurance company to pay her more than 11 big fat Benjamins. [More]
How To EECB J.Crew
By March 17, 2010
Had a problem with an order or customer service from J.Crew and need to escalate your complaint? Here’s a list of e-mail addresses you should try when crafting your Executive E-Mail Carpet Bomb. [More]
Reach The CEO's Office At TiVo
By March 3, 2010
Are you struggling with a problem with TiVo that regular customer service can’t solve? Send your complaint to the office of President and CEO Tom Rogers at trogers@tivo.com, and you’ll hear back from someone in the Executive Relations department. (Thanks to reader IndyJaws for the info!) [More]
Reach Countrywide Executive Customer Service
By February 26, 2010
Here is some Countrywide executive customer service info. Even though Bank of America acquired Countrywide, some of this contact info is still valid. Former Countrywide customers who experiencing post-integration account difficulties have reported success using it. [More]
