Canceling Verizon Without ETF Over Fee Increase Is Hard But Doable

Canceling Verizon Without ETF Over Fee Increase Is Hard But Doable

Some readers have tried out the info from yesterday about using an increased regulatory fee Verizon is charging to get out of contract without paying an early termination fee (ETF). The most successful so far was commenter doogz, who got his ETF cut in half. Here is his story: [More]

You Could Be Under Sidekick Contract Or Not, Depending On T-Mobile's Whim

You Could Be Under Sidekick Contract Or Not, Depending On T-Mobile's Whim

Chad is a T-Mobile customer who used to be a Sidekick user. He also still is a Sidekick user, depending on which situation is more advantageous to T-Mobile. See, he signed a new contract and got a shiny new Sidekick last February. Earlier this year, that phone died and he bought an inexpensive Android phone to use while he waits out his contract. T-Mobile is ending Sidekick service soon, and has offered users still under contract the choice of leaving their contracts with no early termination fee, or switching to a different subsidized phone and sticking around. Chad is still under the original contract that he signed when he got his Sidekick last year, but at the same time is not under a Sidekick contract according to T-Mobile, so neither option is open to him. [More]

Got Until 9/27 To Cancel Sprint Without Fee

Got Until 9/27 To Cancel Sprint Without Fee

You have until September 27th to cancel your Sprint contract without early termination fee. Sprint recently made it so employer discounts don’t apply beyond the first two lines on the account. Because this is a material change in the service contract, you can cancel the contract without penalty. [More]

Verizon Retreats From Charging Marine Widow $350 Early Termination Fee

Verizon Retreats From Charging Marine Widow $350 Early Termination Fee

After achieving “clarity,” Verizon has decided to not charge the widow of a Marine who died in Afghanistan a $350 early termination fee. The woman had moved back home following her husband’s death so as to be closer to family, and in the new area she had no cellphone reception. In announcing the situation’s resolution, Verizon Wireless also took the opportunity to take a jab at the media for sensationalizing their incompetence. [More]

AT&T Credits New Customer's $200 T-Mobile ETF Just To Be Nice

AT&T Credits New Customer's $200 T-Mobile ETF Just To Be Nice

Mike shared with Consumerist a story that is almost baffling for many reasons. First, he writes that T-Mobile charged his wife a $200 ETF when there were only 90 days left on her contract. But then a delightful, wonderful AT&T customer service rep offered a $200 credit for AT&T service–effectively paying her T-Mobile ETF and earning themselves two delighted customers in the process. [More]

Verizon FiOS Early Termination Fee To Double This Week

Verizon FiOS Early Termination Fee To Double This Week

Are you planning to sign up for Verizon FiOS service? If you wait until this Sunday to sign up, you’re going to be liable for a higher early termination fee. The fee for ending a two-year contract will more than double, from $179 to $360. [More]

Google And T-Mobile Will Charge Up To $550 To Break Your Nexus One Contract

Google And T-Mobile Will Charge Up To $550 To Break Your Nexus One Contract

If you’re interested in the new Google/HTC Nexus One smartphone with a T-Mobile contract and can look past the problematic 3G access and buck-passing technical support, that’s great. Just, before you go through with the purchase, make sure you really, really like the phone and the service. Because, according to the Android fan site Phandroid, T-Mobile and Google have partnered up to charge you as much as $550 in “equipment recovery” and early termination fees. Update: T-Mobile has confirmed that they will be charging their own ETF on top of Google’s fee. [More]

Reach AT&T Executive Customer Service

Reach AT&T Executive Customer Service

Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.

Gina Cain
866-220 8446 ext.1047

30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow

30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow

Starting tomorrow, Jan 1, 2010, you can cancel your Sprint cellphone contract without early termination fee. They are increasing monthly regulatory fees from $.20 to $.40. This constitutes what is known as a “materially adverse change of contract” and means you can break the contract without penalty. An official Sprint spokesperson officially confirmed this for us. A few things to know: [More]

Verizon Denies It Charges You $2 Each Time You Mistakenly Press A Certain Button On Your Phone

Verizon Denies It Charges You $2 Each Time You Mistakenly Press A Certain Button On Your Phone

Last month, David Pogue at the New York Times published a tip from a self-described Verizon employee. The employee accused Verizon of deliberately rigging its system to trap customers whenever they accidentally press the “Get It Now” or “Mobile Web” buttons on their phones–even if they cancel the operation immediately, they’re charged a fee of $1.99 each time. Both Pogue and the FCC asked Verizon to explain why this happens. Verizon’s response: it doesn’t, and Pogue and the hundreds of people who wrote in to confirm this practice are all crazy. [More]

T-Mobile Doesn't Believe That You Moved To England

T-Mobile Doesn't Believe That You Moved To England

Chelsea moved to London while she was still under a T-Mobile USA contract. This would be a perfectly legitimate reason to let her out of her contract without an early termination fee. Unfortunately, she wrote to Consumerist, she can’t prove to T-Mobile’s satisfaction that she no longer lives in the United States. [More]

Help, Verizon Doubled My ETF Behind My Back!

Help, Verizon Doubled My ETF Behind My Back!

The spark had left his mobile phone relationship, and Dean left his iPhone 3G for a Droid. He happily paid an ETF to escape his AT&T contract, only to find himself trapped in a strange void between Verizon’s previous early termination fee for smartphone contracts and the newly doubled fee. Now, he tells Consumerist that due to the ETF change, he is trapped in a contract that he claims he never signed. [More]

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200. [More]

FCC Questions Verizon $350 ETFs For Smartphones

FCC Questions Verizon $350 ETFs For Smartphones

The Federal Communications Commission has a few questions for Verizon Wireless about their decision to double the early termination fees for contracts that include smartphones and other “advanced devices.” [More]

Senate Introduces Bill To Rein In Early Termination Fees

Senate Introduces Bill To Rein In Early Termination Fees

Yesterday, four senators introduced legislation to make cell phone early termination fees be actually related to the cost of the phone. [More]

Starting July 1, 2010 Overdraft Fees Will Require Consumer Consent

Starting July 1, 2010 Overdraft Fees Will Require Consumer Consent

The Federal Reserve has announced a new rule requiring overdraft fees on one-time debit card transactions and ATM withdrawals to be “opt-in.” The new rule will take effect July 1, 2010. “The final overdraft rules represent an important step forward in consumer protection,” said Federal Reserve Chairman Ben S. Bernanke in a prepared statement. “Both new and existing account holders will be able to make informed decisions about whether to sign up for an overdraft service.”

Don't Let Maintenance Fees Ruin Your Automatic Savings Program

Don't Let Maintenance Fees Ruin Your Automatic Savings Program

If you participate in an automatic savings program like Bank of America‘s Keep the Change service, where debit card purchases are rounded up and the difference is deposited into your savings account, keep an eye on maintenance fees. James says he was hit with a $5 charge last month because he hadn’t met the minimum monthly deposit requirement of $25: “It turns out that I wasn’t even accruing $5 worth of change per month, so I was losing more money due to the maintenance fee than I was saving via Keep the Change!”

American Airlines And The Tale Of The $100 "Prepaid Baggage Fee"

American Airlines And The Tale Of The $100 "Prepaid Baggage Fee"

Reader Jeremy says that his attempts to be polite and have everything taken care of for someone who was doing his organization a big favor were made more difficult by a secret, unpublished “prepaid baggage fee” that American Airlines attempted to charge him.