Virgin American Refunds Non-Refundable Tickets For Expectant Parents

Virgin American Refunds Non-Refundable Tickets For Expectant Parents

Brian and his wife do know the meaning of the word “non-refundable.” Really, they do. But they booked their trip to Mexico without knowing that his wife, Brooke, would get pregnant. Brian Jr. or Brooke Jr. is due right around the time the trip is scheduled, making it a very poor idea. They figured out that they could return the tickets, minus some fees, for Virgin America credit, but that would have to be used within a year. As considerate Consumerist readers, they don’t want to fly for fun with a [potentially screaming] baby. So they checked with Virgin to see whether an exception could be made. [More]

Virgin Atlantic To Allow Some In-Air Mobile Phone Calls

Virgin Atlantic To Allow Some In-Air Mobile Phone Calls

If you are fan of the relatively chatter-free ambiance of the airplane cabin, this will probably not come as good news. On the other hand, if you’re someone who finds the whole “no cell phone calls from the plane” thing tiresome, this may brighten your day a bit. [More]

Reader Thinks Her iPod Is Lost Forever, But Virgin America Has A Surprise

Reader Thinks Her iPod Is Lost Forever, But Virgin America Has A Surprise

There are many things I’ve learned in three years of reading the Consumerist tipline, and this is one of the most important. Never put any of your electronic devices in the seat-back pouch on an airplane, because you’ll most likely never see it again. iPads are especially vulnerable to this problem. But reader Gladys had the opposite experience from most people who write in. She never expected to see her iPod again, so she was delighted when someone at Virgin America did some detective work to find the device’s owner, and called her up. [More]

Virgin America To Teach Upper Class Flight Attendants How To Whisper

When Virgin America airlines finally unveils its Upper Class Dream Suite later this year, passengers will be comforted to know that their flight attendants aren’t just talking quietly — they’ve actually been trained by a professional “whisper coach.” [More]

Airlines Hike Up Fares Yet Again, Blaming Higher Fuel Costs

Airlines aren’t just good at lifting planes into the air, but with yet another hike on round-trip fares, they’re showing how great they are at sending prices skyward as well. Zing! This latest increase is the third already this year. [More]

Virgin America's New Reservation System Still A Complete Disaster

Virgin America's New Reservation System Still A Complete Disaster

It’s been a month since we reported on the study that found Virgin America’s new reservation system was keeping customers on hold for an average of 24 minutes — four times as long as the next-worse airline. And according to a new report, things have not improved as travelers head into the crowded holiday travel period. [More]

Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline

Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline

Holiday travel plans change all the time, meaning lots of people will be spending lots of time on the phone trying to speak to a human being. And according to a new report, passengers on Virgin America should have something to occupy themselves with while waiting on hold, as the average wait time for the carrier is longer than 20 minutes. [More]

Virgin America Is Pleased With Their New Reservation System

Virgin America Is Pleased With Their New Reservation System

Despite experiencing some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they’re overall “pleased” with how the reservation system transition they started on Saturday is going. [More]

Virgin America's Brand New Sabre Reservation System Hits Turbulence

Virgin America's Brand New Sabre Reservation System Hits Turbulence

Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can’t make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold. [More]

Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way

Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way

A really nasty woman named Irene is about to swoop in from the tropics and potentially screw up air travel for everyone. So in advance of the hurricane, many airlines are playing nice with their re-booking fees and policies for flights to and from destinations affected by the storm. [More]

Got $50 Million For A Vacation? Space Tourism Is For You

Got $50 Million For A Vacation? Space Tourism Is For You

It’s 2011 and we still don’t have flying cars yet. But by next year, a lot of ordinary folks will be able to catch a flight to space and see the stars, say experts. [More]

A Dead Cow & The 5 Other Most Bizarre Things Passengers Have Tried To Check Onto A Virgin Atlantic Flight

A Dead Cow & The 5 Other Most Bizarre Things Passengers Have Tried To Check Onto A Virgin Atlantic Flight

The folks over that the Virgin Atlantic blog recently sent out a request to the staffers working the check-in desks at the airline’s various global destinations. They wanted to know about the strangest items that passengers actually tried to have stowed in the cargo hold, and they compiled a list of bizarre baggage that rivals this one. [More]

Flight Attendant Fired For Stowing Baby In Overhead Bin

Flight Attendant Fired For Stowing Baby In Overhead Bin

A flight attendant for Virgin Blue, Richard Branson’s Australian airline, has been fired over allegations that he placed a passenger’s infant child in the overhead bin during a flight from Fiji to Sydney. [More]

Virgin Passengers Not Named Madonna Wait 3 Hours To Get Off Plane

Virgin Passengers Not Named Madonna Wait 3 Hours To Get Off Plane

When bad weather forced a London-bound Virgin flight to reroute from Heathrow Airport to Stansted, passengers had to wait three hours on the tarmac before they could disembark. A select group did, however, get to leave the plane after about an hour. No, they weren’t disabled, sick or parents with small, noisy children. The group making an early exit consisted of once-popular singer Madonna and her entourage of about 15 people. [More]

Why Do Airlines Hate Kevin Smith So Much?

Why Do Airlines Hate Kevin Smith So Much?

It’s been almost a year since director Kevin Smith had a very public spat with Southwest after being told he was too girthy to fly. That means it’s time for the Jersey Girl filmmaker to get ticked off at another carrier, and the lucky recipient of his vitriol is Virgin America. [More]

Southwest, JetBlue Fly High In Zagat Airline Survey

Southwest, JetBlue Fly High In Zagat Airline Survey

For the 20th year in a row, the people at Zagat have done a survey of passengers on the major domestic and international airlines. And by the looks of it, travelers are much more pleased with the likes of Southwest, JetBlue and Virgin than they are the old-timers like United, Delta and American. [More]

Virgin Galactic Confirms $200,000 Price For 5 Minutes Of Weightlessness

Virgin Galactic Confirms $200,000 Price For 5 Minutes Of Weightlessness

In what could either end up as either a key moment in the history of space travel or a snapshot of one really, really rich man’s intergalactic folly, bearded billionaire Richard Branson was on hand in New Mexico for a ceremony to celebrate work being done on the first Virgin Galactic spaceport. [More]

Virgin Mobile Jolted Into Action By Executive E-Mail Carpet Bomb

Virgin Mobile Jolted Into Action By Executive E-Mail Carpet Bomb

Nancy tells Consumerist that she and her husband recently bought shiny new phones from Virgin Mobile, and were quite happy with their service. Well, until Nancy’s phone stopped working entirely. She tried the normal technical support channels, but encountered a run-around that lasted for almost two weeks. Two weeks during which Nancy lacked a functioning phone. She gave up on the normal channels, read our guide to sending an executive e-mail carpet bomb, and sent us a copy of her original missive. [More]