Report: Record Number Of Cable Customers Cutting The Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

Verizon Keeps You Up Until Midnight, Still Can't Provide Internet Access

Verizon Keeps You Up Until Midnight, Still Can't Provide Internet Access

Brian has a very simple problem. He has Verizon FiOS service. He moved within the same apartment complex, and checked with Verizon to see what he could do about moving his service. Only now the move is done, Verizon’s instructions didn’t work, they can’t get a tech out until this weekend. Brian works from home, and this isn’t acceptable when all that needs to happen is having a switch or two flipped in the basement. [More]

How I Finally Convinced Verizon That "Price For Life" Doesn't Mean "Turn My Service Off When Price Goes Up"

How I Finally Convinced Verizon That "Price For Life" Doesn't Mean "Turn My Service Off When Price Goes Up"

Telecom companies often have a hard time grasping the subtleties of single words like “unlimited” or “guarantee.” So a three-word phrase like “price for life” is likely too complex for a company like Verizon to begin to parse. This is what Consumerist reader Karen recently found out when trying to sort out what should have been a simple problem with her bill. [More]

Comcast, Verizon, Others Hop On Board Anti-Piracy "Copyright Alert System"

Comcast, Verizon, Others Hop On Board Anti-Piracy "Copyright Alert System"

We know, because you’ve told us, that a number of you prefer to get your movies and premium TV via less-than-legal internet sources. We’re not going to judge you for that, but you may soon begin seeing notices from the new Copyright Alert System to let you know that they are aware of your dirty downloads and would you kindly stop. [More]

FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears

FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears

Well at least they didn’t start a fire. That seems to be the only thing Verizon FiOS didn’t mess up with they did an install for reader janvir. They destroyed our reader’s new flowerbeds, mucked up the mulch, and cut several lines going into their house. Phone, alarm, TV, and internet were all cut. Despite promises to fix it, FiOS was a no-show. Oddly enough, Comcast actually had better customer service than FiOS, coming out and promptly fixing the lines FioS had cut. Here’s Janvir’s complaint letter: [More]

Verizon's Excuse For Continuing To Bill Dead Customer: "No One Is Perfect"

Verizon's Excuse For Continuing To Bill Dead Customer: "No One Is Perfect"

Last September, a woman in California contacted Verizon to set up internet access at the home of her ill mother. It won’t surprise some of you that Big Red, despite promises to the contrary, never managed to properly set the service up. In December, the mom passed away and the daughter called Verizon to cancel all service — including phone — to the house. So of course Verizon continued to charge for internet access it was never able to provide in the first place. [More]

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

AT&T, Comcast Rank Last In Customer Satisfaction Surveys

The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]

Verizon Teases Me With FiOS Discount It Knows I'm Not Qualified For

Verizon Teases Me With FiOS Discount It Knows I'm Not Qualified For

Consumerist reader James pays a decent chunk of change every month for his Verizon FiOS service, so when he got a letter from Big Red offering to save him $4/month on his bill — “no strings attached” — by bundling his two HD receivers into one payment, he jumped at the chance, only to find out he was never entitled to the discount in the first place. [More]

One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn’t really experienced any problems with that service, that he’d take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn’t have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. [More]

Worst Company In America Round One: AT&T Vs. Verizon

Worst Company In America Round One: AT&T Vs. Verizon

Telecom’s two biggest bruisers are finally set to duke it out in the ring. And don’t expect this pair of pugilists to just phone it in. [More]

No One Said Verizon FiOS Pricing Schemes Had To Make Sense

No One Said Verizon FiOS Pricing Schemes Had To Make Sense

James would like some fast Internet tubes running to his house. Faster than the regular access that Verizon sells to consumers. He’s willing to pay more for the privilege, but frustrated that it would actually cost less to have two separate lines run into his house and use a load-balancing router than to have a single line that’s twice as fast. [More]

Here's Your Lineup For Worst Company In America 2011!

Here's Your Lineup For Worst Company In America 2011!

For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies

In recent years, the disputes between cable companies and broadcasters have gotten especially ugly as boardroom squabbles have spilled over onto the airwaves and online. And in the end, it’s always the subscribers who get hurt with blackouts and eventual price hikes. That’s why the FCC voted today to reinvestigate the rules and its role in these negotiations. [More]

Verizon Refuses To Believe That They Have Your Router And DVR

Verizon Refuses To Believe That They Have Your Router And DVR

Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes. [More]

Man Develops Cobwebs Waiting For Verizon FiOS To Lookup His Address

Man Develops Cobwebs Waiting For Verizon FiOS To Lookup His Address

It should not take numerous minutes for Verizon to look up John’s address just to see if he might be eligible for FiOS. All told it took them 27 minutes just to locate his address and say, nope, you can’t get FiOS. So he served them by talking trash about their database. Oh snap! [More]

Guy Tries To Give Up Cable, Wimps Out In Under A Month

Guy Tries To Give Up Cable, Wimps Out In Under A Month

A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]

Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. [More]

Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.

Tony and his wife have been waiting for 7 months for their $144.81 refund from Verizon FiOs that they’ve repeatedly been told is coming their way. It hasn’t showed up, but the debt collector trying to collect on that amount has. [More]