Study: Cable Bills Could Reach $200/Month By 2020

Study: Cable Bills Could Reach $200/Month By 2020

Right now, the average monthly cable bill — not including any bundled phone or internet services — is around $86. But industry analysts say the non-stop slap fights between cable companies and content providers is only going to send that price soaring in the years to come. [More]

Verizon: The Phone Company That Doesn't Know My Phone Number

Verizon: The Phone Company That Doesn't Know My Phone Number

Verizon keeps canceling Jeremy’s FiOS installation because they aren’t able to reach him when the appointed time comes. Shouldn’t he just make sure his phone is on? That wouldn’t really help, because someone mistyped his phone number in Verizon’s systems. Somehow, inexplicably, no one has the power to change this. [More]

Verizon: If You Want To Upgrade Your DSL Service, You'll Have To Get Local Phone Service Too

Verizon: If You Want To Upgrade Your DSL Service, You'll Have To Get Local Phone Service Too

Our inbox is currently being flooded with complaints from angry Verizon DSL customers who found out today that if they ever want to change or upgrade their service — even if they simply want to move across town — they’ll soon have to add Verizon local phone service. [More]

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

As we sifted through the mountain of nominations for this year’s Worst Company In America tournament, we noticed a trend of readers who cited companies’ mandatory binding arbitration clauses as a reason for nominating. And while it’s businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. [More]

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon really wants Sean to sign up for FiOS. Really, really wants him to sign up. He’s happy kicking it old-school with a regular old copper landline, and dumping the barrage of FiOS ads in the trash. So it was interesting when he got a letter apologizing for nonexistent “service issues” in his area and urging him to upgrade to the newer, shinier fiber optic network. The letter assures him that he can totally keep his current phone plan at its current price – even though the equivalent plan under FiOS is cheaper. [More]

Worst Company In America Round One: AT&T Vs. Verizon

Worst Company In America Round One: AT&T Vs. Verizon

Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

FiOS Bringing 26 Channels Of Live TV To Xbox 360

FiOS Bringing 26 Channels Of Live TV To Xbox 360

As we wrote early last month, the folks at Microsoft had signed some sort of then-nebulous deal with Verizon FiOS to bring more live TV options to Xbox 360 users. Now, as the twosome prepares to roll out its offerings, details of the deal have finally been released. [More]

From FiOS, To Cablevision, To Hell, And Back Again

From FiOS, To Cablevision, To Hell, And Back Again

Oliver tried to two-time FiOS after he got burned on a bad install. But Cablevision didn’t treat him right either, reneging on its promise to pricematch his old bill. Now he’s back again trying to rekindle a relationship with FiOS but they’re still up to their old ways and not giving him the tender loving he deserves. [More]

Which Internet Provider Is The Best For Streaming Netflix?

Which Internet Provider Is The Best For Streaming Netflix?

How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]

Verizon Loses FiOS Equipment, Sends You To Collections

Verizon Loses FiOS Equipment, Sends You To Collections

Leon liked Verizon’s FiOS service when he had it. It wasn’t until he moved and sent his equipment back that he had any problems with them. He sent his router and CableCard back via UPS, and the card was taped to the side of the router. Verizon received the router, but the CableCard is still missing. “I have visions of the router at some new customer’s house with the cablecard still taped to it,” he writes. [More]

How To Say No To Arbitration With Your Cable Company

How To Say No To Arbitration With Your Cable Company

Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]

2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS

2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS

More than two years ago, Consumerist reader Stephen spotted a Verizon FiOS box tacked to the side of his neighbor’s house. The two properties share a driveway and a telephone pole, so it should be no problem to get his house hooked up for FiOS service, right? Of course not. [More]

Xbox 360 Finally Getting More Live & On-Demand TV

Xbox 360 Finally Getting More Live & On-Demand TV

It’s been reported for quite some time that Xbox 360 users would eventually get access to more streaming video options. Earlier today, Microsoft announced that it has partnered with a number of content providers to bring content from HBO, SyFy and even more for Comcast and Verizon FiOS subscribers. [More]

Verizon Internet To Share Your Location With Advertisers So You'll Get Ads "Of More Interest"

Verizon Internet To Share Your Location With Advertisers So You'll Get Ads "Of More Interest"

As a favor to you, Verizon internet says they’re going to start sharing your local geographical location to advertisers so you’ll get ads “of more interest.” For instance, “a pizza chain may want to deliver their ad to give a special offer to people living in a particular area.” Here’s how to opt out. [More]

Verizon Makes Online Chat Just As Crappy As Calling In

Verizon Makes Online Chat Just As Crappy As Calling In

Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you’re not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there’s silence on the other end because there’s no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: [More]

Verizon Takes Away FTP Access, Charges For It

Verizon Takes Away FTP Access, Charges For It

Star commenter GitEmSteveDave contacted me this morning with a relatively minor but still irritating problem: he didn’t have FTP access to his webspace anymore. While all customers with Verizon as their Internet service provider have a small amount of storage space to put an entire web page or just a few files online, they can now only access that space through a web-based site-builder tool. The change is supposedly for “security” reasons, but somehow security is no longer a concern if you pay Verizon an extra six bucks per month. [More]

Verizon FiOS Won't Stop Billing Me For Phantom Cable Boxes

Verizon FiOS Won't Stop Billing Me For Phantom Cable Boxes

Heath exchanged his two Verizon FiOS set-top boxes for two shiny new ones, but Verizon was unable to let go. They just couldn’t get the idea through their billing system that Heath has two boxes now, not four. So they kept billing Heath for all four, until he gave up and got rid of FiOS entirely. Now they’re trying to get him to pay $900 for the boxes that he already returned in January, even though he’s provided them with the equipment return paperwork. [More]