(Dave_G_Stewart)

Did Verizon FiOS Slow Down Customers’ Apple Downloads? Nope

It’s been a busy week for Apple’s download servers, as iPhone and iPad owners eagerly downloaded a new operating system, and owners of the new iPhone 6 downloaded an update, then frantically rolled back that update to avoid some issues. All this meant one thing: lots of downloads from computers and mobile devices alike of the new and old operating systems. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

Verizon Math Returns, Songs Shrink In Size When Uploaded – Or Do They?

Verizon Math Returns, Songs Shrink In Size When Uploaded – Or Do They?

Reader Rod noticed something interesting as he shopped around to compare Internet service providers. Verizon provided a helpful chart that explains to customers how long they could expect an upload or download to take for many mundane things: movies, songs, and photos. He points out that the problem is, the songs magically become half as large when they’re uploaded. Or do they? [More]

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Verizon FiOS Wants The Fees It Pays Tied To How Many People Actually Watch A Channel

Seems like ever since Cablevision sued Viacom over its process of bundling less popular channels in with the ones people actually want, things have heating up in the pay-TV world. But instead of suing anyone, Verizon says it’s working on an entirely new model of TV programming: It wants to pay fees to media companies for their TV channels depending on how many people actually watch them. [More]

The fee that just won't go away.

Verizon Sends Me To Collections Over Fees It Shouldn’t Have Charged Me In The First Place

After several months of being lied to by Verizon customer service about his bill, it looks like a customer finally got the company to realize its error and zero out his account — except for the $17.50 in fees that shouldn’t have been assessed in the first place, and which has the customer fending off a collections agency. [More]

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]

Are Phone Companies Becoming The Dinosaurs Of The Broadband World?

Are Phone Companies Becoming The Dinosaurs Of The Broadband World?

Back in the dark days when we were all wandering lost and disconsolate on the the Earth, you know, right before the dawn of the Internet, it made perfect sense to link up computers through the phone lines, and hence, pay the phone companies for service (followed by what felt like hours listening to the phone dialing up a connection). But times have changed, as they always do, and it seems phone companies as high-speed Internet providers are on the way out. [More]

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network. [More]

Hey, Who Cut My Comcast Line?

Hey, Who Cut My Comcast Line?

Jim can’t prove that a technician working for Verizon cut his cable line. He didn’t see it happen, and the vandal didn’t leave a signature or anything. All the perpetrator left behind was a dug up, severed Comcast cable, some fiber optic cable, and a conduit. Less than a week before, Jim had booked a tentative FiOS installation a month ahead of time, pending the approval of his housemate. Instead, this turned out to be one of those very rare Consumerist stories where the hero is… Comcast. [More]

FCC: Internet Service Providers Are Actually Delivering The Speeds They Promise

FCC: Internet Service Providers Are Actually Delivering The Speeds They Promise

Internet service providers take your money and promise to send you speeding along an information superhighway, dangling the carrot of fast connection times to get your business. And according to an annual report card by the Federal Communications Commission, while Verizon and Cablevision are the leaders in providing advertised speeds, it seems most ISPs are getting better at being more consistent on delivering the goods as well. [More]

Letter To Verizon CEO Solves Website Bug, Gets Customer Best FiOS Pricing

Letter To Verizon CEO Solves Website Bug, Gets Customer Best FiOS Pricing

Dariush was pretty happy with his Verizon FiOS Internet service. He wanted to become even happier, and add voice phone service to his plan. But Verizon’s site and customer service reps weren’t about to let him talk on the phone at the advertised “new customer” price, which he should get, as a new voice customer. Did he whimper, walk away, and keep the subpar VoIP service that he had been using? No. He took his complaint to the very top, e-mailing the Verizon CEO. And he got results. [More]

Ad Watchdog Asks Comcast To Stop Bragging That Xfinity Is “Fastest In The Nation”

Ad Watchdog Asks Comcast To Stop Bragging That Xfinity Is “Fastest In The Nation”

Despite an FCC study showing Verizon FiOS with the fastest download speeds, Comcast’s ads for its Xfinity internet service proudly claim that it’s the “fastest in the nation.” Now the Better Business Bureau’s ad watchdog has recommended that the Kabletown folks stop being so boastful. [More]

Verizon FiOS Retention Rep Called My Bluff. Now What?

Verizon FiOS Retention Rep Called My Bluff. Now What?

It’s a common money-saving tip repeated just about anywhere you find money-saving tips. If you want to save money on something that you subscribe to (particularly cable TV), give them a call and threaten to cancel. They’ll slash your rate and maybe even shower you with freebies in order to keep you from walking away. Only a retention rep at Verizon called Dan’s bluff and wouldn’t lower his rate now that he’s out of his initial two-year contract. He’s prepared to leave, but really doesn’t want to. Have you managed to finagle a lower rate out of Verizon or another telecom? If so, how? [More]

Sorry, Current Equipment Is Only For New FiOS Customers

Sorry, Current Equipment Is Only For New FiOS Customers

Marvin is experiencing a very modern problem, one that our great-grandparents would probably be unable to wrap their brains around. His new video baby monitor for his new baby doesn’t get along with his Verizon FiOS-issued wireless router. They use the same frequency. That means that when his baby goes to bed, so do his Internet speeds. There’s a potential solution to this issue: get a newer router that operates on a different frequency. Verizon has them in stock, but not for Marvin. They’re only for new customers, not for him. His best option right now: to pay $130 to upgrade to one of the new routers. Which he still won’t own. [More]

Can Verizon Hike My Cable Box Rent In The Middle Of A Contract?

Can Verizon Hike My Cable Box Rent In The Middle Of A Contract?

Jeanne has had her Verizon FiOS settop boxes for three years now, and the rent for them has remained the same. Until now. The difference is only a dollar, but what vexes her is that she just signed a contract in order to get a discount on her service. They shouldn’t be able to raise the rent when she’s signed a contract. Should they? And why is the rent higher when she still has the same old boxes? [More]

Want Verizon FiOS To Price-Match Itself? You Need Imaginary Re-Installation

Want Verizon FiOS To Price-Match Itself? You Need Imaginary Re-Installation

A week after Kyle got Verizon FiOS installed in his new apartment, he saw an ad for a new subscriber deal that was $15 cheaper per month than the two-year contract he had just signed. No problem, then: just call them up and see whether they could price match their own deal. Sure, they could: but only if he canceled his new service, returned all of the equipment, and had the installers come out again to turn the service back on. Well, that’s efficient. [More]

Lawsuit: Verizon Sold Me A DSL Plan It Couldn't Deliver

Lawsuit: Verizon Sold Me A DSL Plan It Couldn't Deliver

A Verizon customer in California says the telecom titan screwed her over by selling her on a higher-priced DSL tier that it should have known could never possibly deliver the promised speeds. [More]