Not Only Did AT&T Lose A Bundle On The Failed Merger But It's Also Trailing Verizon In New Customers

Not Only Did AT&T Lose A Bundle On The Failed Merger But It's Also Trailing Verizon In New Customers

AT&T post-failed merger with T-Mobile is at that point where it’s like not only did you get divorced and have to pay out a bunch of money to your ex, but also the annoying woman who sits next to you at work is constantly gabbing on the phone about how many dates she’s getting and how wonderfully fantastic her life is. [More]

Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk

Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk

While AT&T was failing horribly at attempting to amp up its 4G network by buying T-Mobile, Verizon Wireless was busy making deals with cable companies to snap up unused and underused spectrum. And though insiders initially believed VZW’s purchases would glide across regulators’ desks since cable companies are not competitors in the wireless world, a new report claims the spectrum sale may get a more thorough looking-into than had been expected. [More]

I Signed Up For Verizon DSL Back In September. They Forgot That I Exist.

I Signed Up For Verizon DSL Back In September. They Forgot That I Exist.

Heather signed up for Verizon DSL service at her new place last September. So she’s been enjoying several months of cost-effective Internet service by now, right? Not exactly. Her story is a perfect illustration of why it is that monopolies can make customers miserable. The scheduled installation technician never showed up, troubleshooting of her service didn’t work, and when she tried to set up service again months later, they misplaced her account and kept hanging up on her. [More]

OnStar Working With Verizon To Bring 4G LTE To Your Car

OnStar Working With Verizon To Bring 4G LTE To Your Car

Last year, OnStar used its platform at the Consumer Electronics Show to announce that it was finally going to make its service available for installation in vehicles that were not made by General Motors. This year, the company showed it wants to branch out from its established position in the crash-response/locked-out-of-my-car industry by announcing a partnership with Verizon Wireless that could be bringing all sorts of other content to your car via 4G LTE. [More]

Verizon Catches On To Unlimited Data Loophole, Returns Account To Tiered Pricing

Verizon Catches On To Unlimited Data Loophole, Returns Account To Tiered Pricing

Apparently, there had been a way that you could talk the Verizon Wireless automated CSR into changing your current tiered data plan into an unlimited one. But now that this work-around has been published and oodles of people have tried it, VZW appears to have caught on and has begun auditing changes to customers’ accounts to make sure people aren’t working the system. [More]

Verizon Caves, Pulls Plug On $2 Convenience Fee

Verizon Caves, Pulls Plug On $2 Convenience Fee

Well that was fast. Only hours after publicly stating it wouldn’t back off from charging a $2/month fee to customers who paid online or by phone with a debit/credit card, Verizon Wireless has pulled a complete 180 and decided to nix the fee completely. [More]

FCC Voices Concern Over Verizon Wireless Fee

FCC Voices Concern Over Verizon Wireless Fee

Someone at the FCC must be a Verizon Wireless customer. The agency has just announced that it will look into the nation’s largest cell phone service provider’s plan to charge a $2/month fee to customers who don’t enroll in auto-pay or pay directly from their bank accounts. [More]

Verizon Says It Won't Back Down On $2 'Convenience' Fee

Verizon Says It Won't Back Down On $2 'Convenience' Fee

UPDATE: Verizon lied. They were not as steadfast as they would have had you believe and have now backed down on this fee. [More]

Verizon Refuses To Admit To Me That The Nationally Reported 4G LTE Outage Happened

Verizon Refuses To Admit To Me That The Nationally Reported 4G LTE Outage Happened

Brian is one of the many customers nationwide who was affected by the data outages Verizon Wireless’ 4G LTE network has suffered recently, including an incident this week. He complained to customer service about the frequent outages, and asked for a $20 credit on his account. Their response? No outages happened whatsoever! [More]

Verizon Wireless Sends Me 4 Replacement Phones, I Still Can't Get A 4G LTE Connection

Verizon Wireless Sends Me 4 Replacement Phones, I Still Can't Get A 4G LTE Connection

Kyle is a big fan of Verizon Wireless’ 4G LTE network. Or he would be, if he could actually get his phone to connect to it successfully, which is basically never. He says Verizon has sent him four phones in the hopes that maybe one of them would hold a data connection. [More]

Verizon Wireless Adds $2 'Convenience' Fee To Make Your Life More Inconvenient

Verizon Wireless Adds $2 'Convenience' Fee To Make Your Life More Inconvenient

If you found that using your credit/debit card to pay your Verizon Wireless bill online or by phone every month was just too darned inconvenient, the folks at VZW have some really, really wonderful news. They will now be charging a $2 convenience fee for the privilege of giving them your money! Oh wait… that sucks. [More]

If You Want A Cell Phone Without A New Contract, Don't Go To The Verizon Store

If You Want A Cell Phone Without A New Contract, Don't Go To The Verizon Store

If you’re already a Verizon customer and all you want is a new phone — no change of plan, no contract extension, just the phone — it would make sense that you should just be able to go to the Verizon store and pay full price for a new one. But as Consumerist reader Greg learned, things rarely go as easily as you’d expect when you’re dealing with the wireless world. [More]

Verizon Rolls Out Phone Trade-In Program In 11 States

Verizon Rolls Out Phone Trade-In Program In 11 States

In what seems like a pilot program meant to gauge public interest and cost effectiveness, Verizon Wireless recently started handing out as much as $300 in credit for used cell phones from prospective customers in some middle-America and southern states. [More]

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Earlier this month, Verizon Wireless made a deal with Comcast, Time Warner Cable and Bright House Networks to buy billions of dollars of those companies’ collectively held wireless spectrum. Now it looks like yet another cable provider is looking to get out of the wireless business, as Cox has agreed to sell off its advanced wireless spectrum to VZW for $315 million. [More]

Think Your Mobile Payments Are Protected? Depends On Your Carrier

Think Your Mobile Payments Are Protected? Depends On Your Carrier

Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. [More]

Verizon Wants To Take On Netflix In Entertainment Streaming

Verizon Wants To Take On Netflix In Entertainment Streaming

Dipping its toes into the waters inhabited by Netflix and Amazon, Verizon is planning to launch its own streaming video system. The company’s aggressive plans call for its service to potentially reach 85 million households. [More]

AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey

AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey

For the second year in a row, AT&T’s wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. [More]

Verizon Blocks Google Wallet On Some New Smartphones

Verizon Blocks Google Wallet On Some New Smartphones

The Samsung Galaxy Nexus may run on Google’s Android OS, but that doesn’t mean Verizon Wireless is going to allow the device to run Google’s pay-by-phone app Google Wallet. [More]