Verizon Charges You Extra $700 For Returning A Phone

Verizon Charges You Extra $700 For Returning A Phone

Ron is a longtime, loyal Verizon Wireless customer. Things were going quite well until he returned a new phone recently. This phone was somehow never logged in at the warehouse, and Verizon keeps piling equipment fees on Ron’s account. Now his service has been shut off, which is bad news for him and for his patients: he’s a doctor and on call. He has FedEx tracking info indicating that he sent the phone back, but Verizon didn’t record it on their end. [More]

More People Would Still Rather Sign A Binding Contract With Verizon Than AT&T

More People Would Still Rather Sign A Binding Contract With Verizon Than AT&T

Even though it got the drop on Verizon Wireless by being the first company to offer the iPhone, AT&T still signs up fewer customers with contracts. Maybe because by now, smartphone purchases have slowed down after last year’s rush for the newest iPhone. We hear enough bad stuff about both companies to be unsurprised that one is preferred over the other. [More]

Verizon Wireless Wooing Spectrum Regulators With $4.4 Billion Worth Of Airwaves

Verizon Wireless Wooing Spectrum Regulators With $4.4 Billion Worth Of Airwaves

Right now Verizon Wireless is so dang flush with airwaves that everyone else wants, it’s all rolling around on a bed of airwaves being like, “Airwaves? Which airwaves? Oh, you mean these? Don’t need’em!” At least that’s what it says it will do if regulators let the company buy the new chunks of spectrum they want from cable companies. [More]

Verizon's Bad Math Extends To Its Online Product Ratings

Verizon's Bad Math Extends To Its Online Product Ratings

For years, we’ve been poking fun at Verizon’s apparent inability to use a calculator on its customers’ bills. Now we’re finding out that the wireless wonder also has no idea how to figure out an average rating for the products on its own website. [More]

Can I Game Verizon's System To Get An Awesome New Phone?

Can I Game Verizon's System To Get An Awesome New Phone?

Robert has his eye on a shiny new smartphone, and he’s eligible for an upgrade. He’s on a family plan, and has devised a scheme to take advantage of some promotions. These promotions are intended for new Verizon customers, so his plan is to discontinue one of the lines on his account, and start a new one in order to get the discounts and perks that come with a “new” line. He wonders: has anyone else out there tried this and succeeded? [More]

Lawsuit: Verizon Sold Me A DSL Plan It Couldn't Deliver

Lawsuit: Verizon Sold Me A DSL Plan It Couldn't Deliver

A Verizon customer in California says the telecom titan screwed her over by selling her on a higher-priced DSL tier that it should have known could never possibly deliver the promised speeds. [More]

Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22

Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22

If you’re an out-of-contract Verizon Wireless customer who just hasn’t gotten around to cashing in on your upgrade, you might want to do so now — or face a $30 fee. [More]

Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls

Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls

Back in December, a U.S. Appeals court gave the thumbs-up to telecommunications companies working with the National Security Agency to monitor phones and email. Phone companies are also apparently totally cool with selling access to your phone activities to other law enforcement agencies willing to fork over pre-set prices. [More]

Verizon: If You Want To Upgrade Your DSL Service, You'll Have To Get Local Phone Service Too

Verizon: If You Want To Upgrade Your DSL Service, You'll Have To Get Local Phone Service Too

Our inbox is currently being flooded with complaints from angry Verizon DSL customers who found out today that if they ever want to change or upgrade their service — even if they simply want to move across town — they’ll soon have to add Verizon local phone service. [More]

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?

As we sifted through the mountain of nominations for this year’s Worst Company In America tournament, we noticed a trend of readers who cited companies’ mandatory binding arbitration clauses as a reason for nominating. And while it’s businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. [More]

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon really wants Sean to sign up for FiOS. Really, really wants him to sign up. He’s happy kicking it old-school with a regular old copper landline, and dumping the barrage of FiOS ads in the trash. So it was interesting when he got a letter apologizing for nonexistent “service issues” in his area and urging him to upgrade to the newer, shinier fiber optic network. The letter assures him that he can totally keep his current phone plan at its current price – even though the equivalent plan under FiOS is cheaper. [More]

Worst Company In America Round One: AT&T Vs. Verizon

Worst Company In America Round One: AT&T Vs. Verizon

Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Verizon Upgrades My Smartphone, Downgrades My Data Plan

Verizon Upgrades My Smartphone, Downgrades My Data Plan

At the end of last year, Christopher and his girlfriend upgraded their Verizon phones to a pair of lovely matching Samsung Galaxy Nexuses. They’ve both had Verizon data plans long enough that they’re grandfathered in to unlimited data, and Christopher has unlimited international data as well. Or…. he did. After the upgrade, his unlimited plan is gone, the employee who turned it off has (apparently) fled the country, and no one at corporate or the local Verizon store knows how to get it back. [More]

Verizon Wireless Customer Service Is So Terrible, I Actually Miss AT&T

Verizon Wireless Customer Service Is So Terrible, I Actually Miss AT&T

Peter thought he was doing something pretty sweet thing for Verizon Wireless. After fours years with AT&T, not only was he switching over, but he was bringing a total of four phones with her. So forgive him for assuming that maybe Verizon wouldn’t make the entire experience a completely miserable one. [More]

T-Mobile Asks FCC To Stop Verizon Wireless Spectrum Purchase

Still stinging from being left alone at the altar by AT&T, T-Mobile USA apparently doesn’t want to see any of its fellow wireless carriers making multi-billion dollar deals if it can’t. [More]

Report: Next iPads Will Run On 4G LTE Networks

The Apple iPad currently dominates the tablet market, even though none of the currently available versions give users access to 4G wireless networks. But according to a new report, that could all change when the latest iPads are unveiled next month. [More]

Restaurant Uses Old School Social Media To Complain About Verizon

Restaurant Uses Old School Social Media To Complain About Verizon

It’s now commonplace for angry consumers to use Facebook, Twitter, Tumblr, or WUPHF to complain that they are being ignored by their phone/cable/satellite provider. But one restaurant in Manhattan decided to voice its opinion of Verizon in a way that doesn’t require an internet connection. [More]