DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]

Not Even Verizon Knows Exactly Why It Charges $5/Month To Keep Your Number Unpublished

Not Even Verizon Knows Exactly Why It Charges $5/Month To Keep Your Number Unpublished

Most telecom companies have pat, scripted explanations for each of their many, many monthly fees and surcharges, but when one man tried to find out why Verizon charges a $5 fee to keep his number unpublished, he got two very distinct reasons — or rather, one reason and one description of the service. [More]

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network. [More]

Verizon Must Pay FCC $1.25 Million Fine, Let Android Users Tether For Free

Verizon Must Pay FCC $1.25 Million Fine, Let Android Users Tether For Free

Good news for people who enjoy tethering their smartphones, but dislike having to pay their phone company extra for the privilege. Well, as long as those people are customers of Verizon. Who have Android devices. And aren’t grandfathered onto an unlimited data plan. Yesterday, the Federal Communication Commission announced that Verizon Wireless has to allow customers access to third-party tethering applications. Verizon insists that they totally never told Google to withhold tethering apps from their customers in the Android Market/Google Play. But they’re “voluntarily” paying a $1.25 million fine as a result of the investigation, and have agreed to train all employees on why they can’t block users from downloading any (legal) apps. [More]

How I Got Verizon To Swap My Reboot-Looping Droid Incredible For A New iPhone

How I Got Verizon To Swap My Reboot-Looping Droid Incredible For A New iPhone

Owners of the Droid Incredible, a Verizon-exclusive phone made by HTC, are in a predicament. Sure, their phones are a little old, but many are still in circulation and working fine. A recent software upgrade sends the phones into a perpetual reboot loop in the wee hours of the morning, which is annoying and drains the battery. These customers could upgrade if they really wanted to, but Incredible owners most likely have unlimited data from Verizon Wireless, which they will lose if they upgrade their phones and accept a carrier subsidy. Verizon isn’t about to replace the looping phones, either…unless it’s with another defective Droid Incredible. Dana found a way around this, and talked Verizon into letting her swap her Droid for a shiny new iPhone. [More]

HTC Incredible Gets Stuck In 2 AM Reboot Loop, Wakes Me Up

HTC Incredible Gets Stuck In 2 AM Reboot Loop, Wakes Me Up

There are still a lot of users around with the original HTC Incredible, and many of them need to go out and buy alarm clocks. That’s because a new software update that Verizon just sent out makes their phones go into a freaky reboot loop around 2 AM, wearing down the battery and sometimes locking the phone up entirely. The phone does wake its owner up, though. At 2:00. Reader Joe reports that every night, it makes the DROID startup noise at least once. Loudly. Every time it restarts. [More]

If ‘Share Everything’ Is The Future Of Mobile Plans, Then Count Me Out

If ‘Share Everything’ Is The Future Of Mobile Plans, Then Count Me Out

Terry currently has a Nexus 4G from Verizon which is less than a year old. But he’s already looking to the future of mobile plans, and for longtime Verizon customers like him, that means a choice. He can pay full retail price for his next phone, or surrender his beloved unlimited data plan and switch to one of Verizon’s new “share everything” plans. He doesn’t like either option, and will have to leave Verizon. [More]

Verizon Wireless Wants You To Hook Up Everything You’ve Got With New Shared Data Plans

Verizon Wireless Wants You To Hook Up Everything You’ve Got With New Shared Data Plans

In what could be a shift that heralds a major change in the way we do wireless, Verizon Wireless has rolled out new shared data service plans that include unlimited calls and texts. It also allows for customers to share their data allowance among multiple devices, so you can be online and hooked in, consuming data all the darn time. [More]

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Since the iPhone ushered in the smartphone era in 2007, the average wireless subscriber is making fewer and shorter voice calls — resulting in a nearly 20% drop in average monthly minutes. But rather than give consumers the option to dial-down to smaller-tier voice plans, the titans of wireless are looking to give everyone an unlimited amount of talk. [More]

No, Mobile Phone Insurance Doesn’t Cover Malfunctioning Phones

No, Mobile Phone Insurance Doesn’t Cover Malfunctioning Phones

Insurance on your mobile phone replaces your phone in the case of theft, loss, or accidental damage. Colby has been paying for insurance on his phone, but didn’t realize that what it doesn’t cover is mechanical failure of the phone. If you drop or lose the phone: replacement. If it fails out of warranty: nope. If Colby had known this, he could have just thrown it on the ground from a third-story window, then stomped on it before filing the insurance claim. [More]

Verizon Cutting Technician, Call-Center Workforce By 1,700

Verizon Cutting Technician, Call-Center Workforce By 1,700

It’s now going to be slightly more difficult to get your Verizon landline serviced or get through to someone at a Verizon call center, after Big Red announced this morning that it intends to cut about 1% of its total workforce. [More]

Verizon Has Chance To Take Away Super-Cheap Plan, Doesn't Take It

Verizon Has Chance To Take Away Super-Cheap Plan, Doesn't Take It

Based on what you read here, all telecommunications companies are money vacuums that exist solely to find excuses to kick customers off perfectly good plans and extract as much money as possible. Right? Well…maybe not. Stephen doesn’t use his phone much, and is perfectly happy buying one $100 prepaid card per year to keep it activated, paying 35 cents per minute to make actual calls. Verizon has had a few opportunities over the years to take this plan away from him, but they never do. And he appreciates it. [More]

Verizon Insists I Had Data Cap Put On My Plan Because "Customers Do Weird Things"

Verizon Insists I Had Data Cap Put On My Plan Because "Customers Do Weird Things"

With Verizon Wireless set to slaughter grandfathered unlimited data plans — at least for those who don’t want to pay full price for their phones — some VZW customers are already being driven against their will into capped data plans by Big Red. [More]

Verizon: If You Want Your Unlimited Data Plan, You'll Have To Pay Full Price For Your Next Phone

Verizon: If You Want Your Unlimited Data Plan, You'll Have To Pay Full Price For Your Next Phone

After a bit of hemming and hawing on the topic, Verizon Wireless has finally released some concrete info on its plan to kill off grandfathered unlimited data plans as it moves customers from 3G to 4G LTE service. [More]

Verizon CFO Probably Wasn't Supposed To Say That Thing About Killing Grandfathered Unlimited Plans

Verizon CFO Probably Wasn't Supposed To Say That Thing About Killing Grandfathered Unlimited Plans

Yesterday, the CFO of Verizon Wireless kicked the hornet’s nest that is the Internet by unofficially announcing that VZW would be killing off currently grandfathered unlimited data plans as customers made the shift from 3G to 4G LTE. Judging by the company’s response since then, he probably wasn’t supposed to let that particular cat out of the bag just yet. [More]

Verizon Wants Me To Pay $300 ETF Because Of Its $450 Error

Verizon Wants Me To Pay $300 ETF Because Of Its $450 Error

When Consumerist reader Timothy bought his wife a new smartphone for her birthday last December, he thought he was just doing something nice for his special someone. Little did he know he was hopping aboard the grotesque merry-go-round that is Verizon Wireless customer service. [More]

Five Months Of Verizon Upgrade Runaround, Still No New Phone

Five Months Of Verizon Upgrade Runaround, Still No New Phone

Jeremy is eligible for an upgrade of his unreliable Droid X. Or maybe he isn’t. No, but today he totally is! It seems like every time he talks to someone new at Verizon, he gets a different answer. [More]

Are Verizon Reps Pushing 4G Android Smartphones Over The 3G iPhone?

Are Verizon Reps Pushing 4G Android Smartphones Over The 3G iPhone?

Is there some kind of anti-iPhone conspiracy going on at Verizon Wireless stores? Some customers think so, but perhaps it’s just a matter of 4G versus 3G. After all, there is no 4G-compatible iPhone for Verizon, and many customers want the fastest, newest technology. Or maybe it’s all one big secret deal conducted in dark corners with men in trench coats and fedoras! [More]