(frankieleon)

USAA No Longer Offering Bank Accounts To Everyone

Sad news, Consumerists. There was a brief, shining period beginning in 2009 when anyone, not just people affiliated with the military, could get checking and savings accounts from the almost-universally-beloved USAA. Now that dream is over. [More]

How The Different Credit Card Issuers & Networks Handle Chargebacks

Whenever someone has a dispute with a merchant over a credit card charge, we always suggest they attempt to issue a chargeback through their credit provider. But not all card issuers and credit card networks handle chargebacks in the exact same way. [More]

USAA Knows There's A Bug In Online System, Waits For Me To Find It

USAA Knows There's A Bug In Online System, Waits For Me To Find It

It’s so funny how math works! In the case of Consumerist reader Sam, he got a glimpse of the delightful ways math can be manipulated when comparing his USAA online money manager balance with the bank’s internal ledger. At one point, his balance was thousands of dollars different between the two. [More]

USAA And Mastercard Turn Celebrity Librarian Into Unwitting Consumer Scofflaw

USAA And Mastercard Turn Celebrity Librarian Into Unwitting Consumer Scofflaw

K.G. writes that she used her Mastercard to pay for a car rental from Avis. The card issuer, Consumerist darling USAA, assured her that the card provided insurance coverage for rental cars. Good to know! Except for how the insurance claim was denied, possibly because she used a coupon for the car rental. No one is entirely sure. The bill went straight to a collection agency without ever giving K.G. an opportunity to, um, actually pay it. Now she’s being penalized for ducking a bill she was never sent, and still can’t get a straight answer out of any of the companies involved. [More]

21 Banks And Credit Unions That Accept Remote Check Deposits

21 Banks And Credit Unions That Accept Remote Check Deposits

Why trek to local bank to deposit a check when you can slap it on a scanner or use your smartphone’s camera to upload it directly to your bank? Even though it still scares most of the bigger banks, remote deposit checking represents the future of consumer banking. Inside, a list of twenty-one credit unions and banks that are ready to save you a trip to the bank and the hassle of deposit slips. [More]

Magical USAA Check-Depositing Smartphone App Now Available For Android

Magical USAA Check-Depositing Smartphone App Now Available For Android

Do you envy iPhone users’ ability to deposit checks in their USAA accounts by snapping a picture and using a fancy secure app? Now, check-zapping abilities have been granted to phones using Google’s Android mobile operating system. [More]

USAA Online Checking & Savings Open For Non-Military

USAA Online Checking & Savings Open For Non-Military

If you’ve heard us rave about USAA’s stellar financial services but grown sad when you learned that it’s only available for military-members and their family, have heart: you can get still get access to some of their services like banking and checking.

USAA: Opt-Out Of Mandatory Binding Arbitration By Closing Your Account

USAA: Opt-Out Of Mandatory Binding Arbitration By Closing Your Account

The “credit union on steroids” has gone to mandatory binding arbitration for all disputes, removing customers’ ability to successfully sue them if things go wrong. Previously, USAA had arbitration as an option, but allowed members to opt out. Now, if you want to opt out of arbitration, you’ll have to close your accounts.

USAA: Deposit Your Checks With An iPhone!

USAA: Deposit Your Checks With An iPhone!

The friendliest bank in the world, USAA, will soon let customers instantaneously deposit checks through its iPhone application. Here’s how it works: you snap a picture of the front and back of your check, and send the picture to USAA. That’s it.

5/3 Increases Overdraft Fees By $2

5/3 Increases Overdraft Fees By $2

It was a beautiful thing. And then I paid in cash. Scan of the 5/3 fee increase notice inside.

Update: USAA Posts Notice On Website Regarding Technical Issues

Update: USAA Posts Notice On Website Regarding Technical Issues

Last week we raised the ire of plenty of USAA fans by posting a story about a woman’s IRA that went missing for nearly a day. We were as surprised as many of you that she’d received such poor customer service from the first CSR she spoke with, considering USAA’s usually stellar reputation. But the next day someone from USAA contacted Travis and his wife to find out what went wrong. Here’s Travis’ update.

USAA Temporarily Deletes 14k Roth IRA, But Won't Explain Why

USAA Temporarily Deletes 14k Roth IRA, But Won't Explain Why

USAA just pulled a huge mindf#@k on Travis and his wife, and now he wants to talk to someone high enough up the chain to find out what went wrong and how to prevent it from happening again. His wife “went online yesterday to check on some transactions and discovered her IRA balance was $0. Six hours prior to that, her balance was $14,000.” When she tried to find out what had happened, the first CSR she spoke with told her she had no IRA account, and the second CSR told her to refresh her browser. Yeah, you know how these newfangled browswers are always wiping out retirement accounts.

USAA Lays Smackdown On Shady Enterprise Rental

USAA Lays Smackdown On Shady Enterprise Rental

USAA is like a unicorn in a pack of walruses: a financial services company that truly cares about its customers and really helps them out. Not as some kind of lucky exception, but as a matter of policy. Reader “Mary Marsala With Fries'” story, about how USAA opened up several cans of whoop-ass on an Enterprise facility that was trying to screw her over on charges, is yet further proof.

Caliber Collision Center Damages Car Brought In For Repair

Caliber Collision Center Damages Car Brought In For Repair

Sean’s car had a blowout over the Easter weekend, and he had it towed to Caliber Collision Center for repair.

Switched To Fee-Free ATM Withdrawals

Switched To Fee-Free ATM Withdrawals

I’m sick of paying ATM fees so I just finished switching to my USAA debit card for my cash money needs. They refund up to $15 of ATM fees per month and don’t charge you any fees for using other people’s ATMs. I’m still keeping my WaMu account but I took my WaMu debit card out of my wallet and just funded my USAA account with some money. Not that I have a problem but I think this will also help reduce petty cash spending. Plus, by using cash more often that means I’m getting more change, and all my coin change goes into my piggy bank (60% full at the moment, looking forward to the day I take it to the Commerce Bank “Penny Arcade” coin-counting machine). With the specter of a recession giving us all wet willies, are you making any changes to your personal finance system?

Would You Scan Checks At Home For Deposit?

Would You Scan Checks At Home For Deposit?

Banks have hesitated to adopt technology that would let us scan paper checks at home for deposit. The Check Clearing for the 21st Century Act allows banks to exchange electronic images instead of paper checks, but USAA, a credit union associated with the military, is currently the only bank to offer customers a check scanning option. Sure, it’s easy enough to stand on line for a teller or wait for an ATM, but we fear sunshine and people and prefer to stay indoors, thank you. Assuming it was free, is this something you would use if it was offered by your bank? Vote in our poll, after the jump.

USAA Customer? Make Sure Your Checks Haven't Been Cashed Twice

USAA Customer? Make Sure Your Checks Haven't Been Cashed Twice

This morning, Mary logged onto her USAA bank account to check her balance and was surprised to find that her rent check had been cashed twice while she was asleep. She was eventually able to get through to a human and get the problem addressed, but it wasn’t easy. And she may not have been the only one affected.

USAA Pays Excluded Claim Because You've Been A Customer For 11 Years

USAA Pays Excluded Claim Because You've Been A Customer For 11 Years

“A few months ago, the pipe under my front lawn which leads to the water main, as well as two of my neighbors’ pipes, burst as a result of city firefighters cleaning the hydrants and shutting the water off too quickly. There was a nice little stream going down the street until the city came and shut off our water the next day, routing our service through a different (unaffected) neighbor’s pipes. The Water Services Department informed us that we were financially responsible for hiring a plumber to make the repairs, and that if we failed to do so within 30 days, we would be disconnected from our neighbor’s service. All of the estimates we got from plumbers came in around $1,500.”