(So Cal Metro)

Why Does UPS Need An In-Person Signature For All Of My Packages All Of A Sudden?

Have you noticed lately that UPS refuses to leave your packages on your doorstep, even when delivering only that tube of toothpaste you ordered using Amazon Prime at 3 A.M.? Cheryl noticed this happening recently. Signing the InfoNotice and slapping it on the door before work didn’t help: they had to sign for the packages in person. Why? She was an unwitting victim of fraud. [More]

UPS Robocalls Me 74 Times About The Same Package

UPS Robocalls Me 74 Times About The Same Package

Subscribing to UPS MyChoice means that you have more control over your packages and get some extra attention from UPS, but this isn’t what Eric had in mind. Over the weekend, something went terribly wrong with the company’s systems, and UPS began to robocall him about the package he’ll be receiving this week. Seventy-four times since the beginning of Sunday. [More]

(So Cal Metro)

I Just Want UPS To Take My Money, Let Me Use MyChoice Premium

Some of our readers aren’t fond of UPS’s MyChoice Premium, comparing it to a protection racket for items that you’ve already paid to have delivered to your house. We get that. Michael likes the concept and finds it useful. Or he would if UPS would actually apply it to his packages. [More]

UPS Not Experimenting With Exciting New Teleportation Service

UPS Not Experimenting With Exciting New Teleportation Service

Did you know that UPS is now able to teleport packages hundreds of miles in only a few minutes? It’s true. Well, that, or something went slightly wrong with the timestamps on reader Kain’s package. [More]

(So Cal Metro)

Apparently UPS Will Send A Package Back If Anyone Nearby Chimes In And Refuses It

There can be a lot of obstacles the United Parcel Service needs to overcome in its efforts to deliver packages — no one is home, the address is wrong — but one might think there’s some kind of policy regarding who can send a package back where it came from. One might think that only the intended recipient can return a package to sender, but as Consumerist reader Kathryn found it, that isn’t always the case. [More]

Always stay with your buddy!

UPS Fails To Use The Buddy System When One Of My Packages Wanders Off

When two items go out together as part of the same shipment, should they necessarily stay together? Nowal’s parents got her twins a table and chairs for their birthday, which shipped out in two packages. The toddlers celebrating their birthdays might understand the buddy system, but UPS doesn’t: even though the two packages shipped as a two-package shipment, one box arrived on time while the other disappeared into the bowels of the UPS system because of a damaged label. [More]

Poor package.

UPS SurePost Gets Package To My Door Four Days Late, Smushed

“There’s a reason the USPS is going bankrupt, and it’s because of their shoddy customer service,” read a subject line in our tips mailbox. Jeremy’s package, shipped UPS, got handed off to the U.S. Postal Service, and at some point things went very wrong. UPS SurePost is that company’s answer to FedEx SmartPost: a service that uses the private companies’ systems to get packages from the sender to sort of near their destinations, then depends on the U.S. Postal Service to travel the last leg to your doorstep. [More]

(frankieleon.)

UPS Refuses To Deliver Package, Messes Up My Daughter’s Birthday

Julie currently lives far away from her daughter, and went her a wonderful box of gifts from cosmetics retailer Sephora for her recent 14th birthday. What a lovely surprise! Or it would have been if UPS hadn’t refused to release the package with a mere signed slip because it had been redirected after getting sent to Julie’s billing address initially. The package was significantly delayed past her birthday, and the surprise became significantly less fun. [More]

Kindness and a note.

UPS Driver Delivers Package, Fixes Screen Door, Warms Hearts

The weather was bad, and Sergio’s family all left the house in a hurry. They didn’t secure the screen door properly, and the wind caught it, tearing it off the hinges. When UPS stopped by with an Amazon package, the driver could have said, “Aw, that’s a shame,” tossed their package on his porch, and then gone on with his day. He did not. [More]

(<a href="http://www.flickr.com/photos/mroach/2124372101/""mroach)

UPS Tells You To Pick Up Package From Station, Closes Package Station Due To Nemo

It was just Manu’s bad luck that the computer he really, really needed was due to arrive at the same time as an East Coast superblizzard. The storm wasn’t as bad as expected in New York City, where Manu lives, but it was still bad enough that work closed early on the day that they didn’t deliver his computer to his home, so he could go fetch it from the depot. So he left on an epic trek through the snow to the UPS depot to… well, not pick up the computer, as it turns out. [More]

(irishtermom)

Kmart Assumes I’m Home All Day, Waiting For My Mason Jars

Companies that ship things just can’t win. If a package gets stolen from a customer’s porch: somehow that’s their fault. Kmart has apparently taken precautions against that, blocking UPS from letting UPS drivers bring packages to a depot or leave it with no signature. Bringing it to a Kmart store: not an option. She doesn’t want to stay home all day and wait for a box of jars, her neighbors aren’t home during the day, and the situation has become ridiculous. [More]

(frankieleon.)

UPS Suddenly Won’t Leave Packages At My House, Makes Up Different Reasons Why

Chris lives in a neighborhood of single-family homes and apartment buildings, which pretty much look alike. For a long time, he received packages from a certain vendor with no problems: UPS would leave a “sorry we missed you!” slip, he would sign the slip, and the driver would leave the package the following day. This time, it didn’t work: he only received another slip. Why? Because he lives in a three-family house, which counts as an apartment building as far as UPS is concerned. They can’t just leave a package in front of an apartment building. [More]

Signature not actually required.

That’s Great, UPS: Just Fling My $1,200 Laptop At The Porch Without Getting A Signature

Steve had the new computer that he bought his wife for Christmas shipped to his home. Where else would you send a laptop? The spare power adapter shipped first, and no one was home to sign for the package, so back to Lenovo it went after three attempts. When the computer was on its way, Christmas was closer, and Steve made sure that there was always someone home to sign for the package in order to make sure he didn’t miss it. He didn’t miss it, mostly because the driver chucked it at the porch without ringing the doorbell. A great big box that says “Hey, come steal this Lenovo Thinkpad!” on it. Well, maybe not those first four words.

Steve writes:

[More]

(YouTube)

FedEx Delivers iPad Mini, UPS Grinch Shows Up & Swipes My Daughter’s Christmas Gift

All it takes is one little bit of surveillance footage to bust a Christmas Grinch, but in this case he wasn’t coming down the chimneys of fictional Whoville to steal presents. A Houston man’s home security camera caught a UPS employee dropping off one package at the door before taking an iPad Mini that FedEx had delivered only hours earlier.  [More]

My Son’s Power Rangers Took A Weeklong UPS Warehouse Vacation

My Son’s Power Rangers Took A Weeklong UPS Warehouse Vacation

Where were the robots? Jemande ordered Power Rangers robots for his son’s birthday, so he had a deadline. The merchant used UPS, and the package progressed smoothly to his local depot and onto a truck. UPS attempted to deliver and claims that no one was around. Jemande disputes this, but the really important part is what happened next. UPS took the package back to the depot, where it hung out from November 28th to December 4th (Wednesday to Tuesday) for no clear reason. [More]

(frankieleon)

Is Every UPS Driver In My State Afraid Of Me?

George’s problem isn’t with UPS as a whole, really. As far as he knows, they’re getting his packages to his nearest distribution center quickly and safely. The problem is with the next step in the process: the part where the driver brings the package to his home. Maybe all of his local drivers are in competition with colleagues to see who can deliver the fewest packages in the course of a day. Perhaps they all suffer from a terrible social phobia, and therefore don’t want to ring doorbells. Whatever the actual situation is, when George stays home from work to stake out his own home, he has caught the driver just leaving a note without even ringing the doorbell. “Sorry we missed you,” indeed. Yesterday was different, though. Yesterday, no one showed up at all, even though he staked out the door all day. [More]

UPS Delivers Like Nobody's Watching, But I'm Home

UPS Delivers Like Nobody's Watching, But I'm Home

Kate works from home, which means that she can observe the top-secret movements of UPS delivery drivers when they think no one’s watching. That behavior isn’t all that great. In her town, neither is their reading comprehension. She sent a few short vignettes about her struggles with UPS, where they hit her property with a truck and it almost looks like they deliberately went out of their way to ignore her posted delivery instructions. [More]

Best Buy's System Insists I Don't Know My Own Address, Ships TV To Wrong House

Best Buy's System Insists I Don't Know My Own Address, Ships TV To Wrong House

As someone who has previously lived on a street with a name that looks like an error, I understand some of the pain felt by Consumerist reader Drew, who had to correct the address on his Best Buy delivery several times — and still ended up having his new TV shipped to the wrong address. [More]