(Morton Fox)

UPS Drives Forklift Into Valuable Sculpture, Shrugs

Current ad campaigns for UPS brag about the carrier’s abilities at logistics: getting a thing from one place to another is their specialty. Unless you’re one family in Michigan who used UPS Freight to ship a valuable sculpture across the country, which the carrier drove a forklift into. The company wouldn’t pay out an insurance claim on the artwork because the customer failed to fill in the statue’s declared value on the bill of lading that went with the shipment. [More]

UPS Works To Avoid Another Holiday Backlog, Will Charge Retailers Extra If It Happens

UPS Works To Avoid Another Holiday Backlog, Will Charge Retailers Extra If It Happens

Dear retailers: UPS has its eye you. In an interview with the wire service Reuters, the company’s CEO explained its efforts to avoid another disaster like the Christmas 2013 shipping delay that left many Americans sad and giftless. Namely, if retailers try any last-minute sale shenanigans while promising delivery by Christmas, it’s going to cost them. Money. [More]

UPS Loses Wedding Rings, Pretends They Were Held By Customs For 6 Weeks

UPS Loses Wedding Rings, Pretends They Were Held By Customs For 6 Weeks

A few weeks ago, reader Melissa got married. Congratulations, Melissa! Only she and her now-husband had to celebrate their marriage without the nerdy custom wedding rings that they had ordered from a jeweler in Canada. At first, UPS told the couple that their package was being held at customs and would be on its way soon. Then they lost it. Or it had been lost all along. [More]

UPS Driver Kicks Fragile Package, Is Caught On Camera

UPS Driver Kicks Fragile Package, Is Caught On Camera

We at Consumerist have wondered for years now why courier service drivers haven’t yet figured out that business and residential customers alike have security cameras. Like the office on Long Island that caught a UPS driver kicking and shoving a delicate box back to the truck when they had to refuse the delivery. [More]

First Female UPS Driver Reaches 40 Accident-Free Years

UPS drivers who have been on the road for 25 years or more with zero accidents get a special arm patch and are named to the company’s “Circle of Honor.” One of the company’s minority of female drivers reached an even more impressive milestone, and was recently honored for driving more than four million miles over her forty years with the company. For most of that time, she has been a tractor-trailer driver. [WFTV]

Asian Guy Gets UPS Package, Driver Notes Recipient Was “CHIN”

Asian Guy Gets UPS Package, Driver Notes Recipient Was “CHIN”

J. is a Consumerist reader of Asian descent. Earlier this week, he was expecting a package from UPS. The doorbell rang, he signed for the package, and all was well. So he thought. When his e-mail delivery confirmation arrived, he was surprised to see that his package had been signed for by “CHIN.” Who? [More]

UPS Drivers Learn Advanced Safety Skills At “Quaker Boot Camp”

UPS Drivers Learn Advanced Safety Skills At “Quaker Boot Camp”

The Olive Garden has its Tuscan culinary school that really exists, but do other companies have special training resorts for their employees? If you’re an aspiring UPS driver, you can attend the company’s training boot camp in Maryland, where they learn everything from the “friendly honk” to why they should never turn left. [More]

“TOP CAR” Means UPS Put Your Package On Car Roof

“TOP CAR” Means UPS Put Your Package On Car Roof

The UPS delivery notice said that Cheryl’s package had been delivered to “TOP CAR.” What on earth does that mean? It means exactly what it looks like: the box had been delivered to the roof of a car in her driveway. [More]

(frankieleon.)

UPS Delivers Stranger’s Package To My House, Tells Them Where To Find It

UPS delivers 15 million items every day, so maybe it’s inevitable that some of them will end up in the wrong place. The problem is what happens when they deliver a package to the wrong place: say, 101 Truman Street instead of 101 Truman Avenue. In one man’s case, UPS appeared to have sent a stranger to his home to fetch his own misdelivered package. [More]

(So Cal Metro)

Why Does UPS Need An In-Person Signature For All Of My Packages All Of A Sudden?

Have you noticed lately that UPS refuses to leave your packages on your doorstep, even when delivering only that tube of toothpaste you ordered using Amazon Prime at 3 A.M.? Cheryl noticed this happening recently. Signing the InfoNotice and slapping it on the door before work didn’t help: they had to sign for the packages in person. Why? She was an unwitting victim of fraud. [More]

UPS Robocalls Me 74 Times About The Same Package

UPS Robocalls Me 74 Times About The Same Package

Subscribing to UPS MyChoice means that you have more control over your packages and get some extra attention from UPS, but this isn’t what Eric had in mind. Over the weekend, something went terribly wrong with the company’s systems, and UPS began to robocall him about the package he’ll be receiving this week. Seventy-four times since the beginning of Sunday. [More]

(So Cal Metro)

I Just Want UPS To Take My Money, Let Me Use MyChoice Premium

Some of our readers aren’t fond of UPS’s MyChoice Premium, comparing it to a protection racket for items that you’ve already paid to have delivered to your house. We get that. Michael likes the concept and finds it useful. Or he would if UPS would actually apply it to his packages. [More]

UPS Not Experimenting With Exciting New Teleportation Service

UPS Not Experimenting With Exciting New Teleportation Service

Did you know that UPS is now able to teleport packages hundreds of miles in only a few minutes? It’s true. Well, that, or something went slightly wrong with the timestamps on reader Kain’s package. [More]

(So Cal Metro)

Apparently UPS Will Send A Package Back If Anyone Nearby Chimes In And Refuses It

There can be a lot of obstacles the United Parcel Service needs to overcome in its efforts to deliver packages — no one is home, the address is wrong — but one might think there’s some kind of policy regarding who can send a package back where it came from. One might think that only the intended recipient can return a package to sender, but as Consumerist reader Kathryn found it, that isn’t always the case. [More]

Always stay with your buddy!

UPS Fails To Use The Buddy System When One Of My Packages Wanders Off

When two items go out together as part of the same shipment, should they necessarily stay together? Nowal’s parents got her twins a table and chairs for their birthday, which shipped out in two packages. The toddlers celebrating their birthdays might understand the buddy system, but UPS doesn’t: even though the two packages shipped as a two-package shipment, one box arrived on time while the other disappeared into the bowels of the UPS system because of a damaged label. [More]

Poor package.

UPS SurePost Gets Package To My Door Four Days Late, Smushed

“There’s a reason the USPS is going bankrupt, and it’s because of their shoddy customer service,” read a subject line in our tips mailbox. Jeremy’s package, shipped UPS, got handed off to the U.S. Postal Service, and at some point things went very wrong. UPS SurePost is that company’s answer to FedEx SmartPost: a service that uses the private companies’ systems to get packages from the sender to sort of near their destinations, then depends on the U.S. Postal Service to travel the last leg to your doorstep. [More]

(frankieleon.)

UPS Refuses To Deliver Package, Messes Up My Daughter’s Birthday

Julie currently lives far away from her daughter, and went her a wonderful box of gifts from cosmetics retailer Sephora for her recent 14th birthday. What a lovely surprise! Or it would have been if UPS hadn’t refused to release the package with a mere signed slip because it had been redirected after getting sent to Julie’s billing address initially. The package was significantly delayed past her birthday, and the surprise became significantly less fun. [More]

Kindness and a note.

UPS Driver Delivers Package, Fixes Screen Door, Warms Hearts

The weather was bad, and Sergio’s family all left the house in a hurry. They didn’t secure the screen door properly, and the wind caught it, tearing it off the hinges. When UPS stopped by with an Amazon package, the driver could have said, “Aw, that’s a shame,” tossed their package on his porch, and then gone on with his day. He did not. [More]