Here Are Some Dubious Sales At Walmart, Petsmart, And Toys ‘R’ Us

Here Are Some Dubious Sales At Walmart, Petsmart, And Toys ‘R’ Us

How much of a discount should a store place on an item for it to really matter? One cent? One dollar? Does the branding of a “stock up” sale matter when the item on sale is something that you shouldn’t really keep stockpiled in the first place? These are the questions that we ponder here at Consumerist HQ when we read your submissions. [More]

This Toys ‘R’ Us Sign Is True: One Cent Is Over $0

This Toys ‘R’ Us Sign Is True: One Cent Is Over $0

Just because something is literally true, retailers, that doesn’t mean you have to put it on a sign. Especially when you’re advertising a sale that is barely a sale at all. [More]

Price-Matching At Toys ‘R’ Us: No Stacking Discounts On The Lower Price

Price-Matching At Toys ‘R’ Us: No Stacking Discounts On The Lower Price

Richard thought that he found a great deal between a sale on a Nintendo 3DS game at Walmart and a promotion with the Toys ‘R’ Us credit card. The store employees stood in his way, not understanding the store’s price-match policy the way he did. He tried to convince corporate to intervene: no luck. No stacked discounts for him. [More]

New On eBay: In-Store Pickup, For Toys ‘R’ Us And Best Buy

New On eBay: In-Store Pickup, For Toys ‘R’ Us And Best Buy

Exciting news from eBay! The site now lets sellers offer in-store pickup or ship-to-store, just like shopping on the sites of national retail chains. That should be no surprise, though: the first sellers to launch the new option are Best Buy and Toy ‘R’ Us. Wait, Best Buy and Toys ‘R’ Us sell on eBay? [More]

(Bob Reck)

Why Did My Free Gift Card Cost $10?

Mike is confused. He took advantage of a Babies ‘R’ Us deal promising a free $10 gift card with the purchase of a certain amount of Pampers brand disposable diapers. In the checkout line, he was confused when the cashier added the gift card and his total purchase went up by $10. That’s not how “free” works! [More]

25, 15, what's the difference?

When It Comes To Children, 10 Pounds Actually Makes A Big Difference

10 pounds doesn’t seem like much of a weight difference, unless you’re talking about the difference between a 15-pound infant and a 25-pound toddler. Reader O. had this problem when shopping for a playard (does no one say “play pen” anymore?) with a bassinet and changing table included. The shelf tag for the changing table claimed that it was good for up to 25 pounds: not bad. Except it is kind of bad, because it’s not true. [More]

Not working.

I Want Toys ‘R’ Us Protection Plan Help, Manager Threatens To Call Cops

It wasn’t very long ago at all that Esdras went to Toys ‘R’ Us and bought a tablet for his son. Barely four months ago, he picked up the KD Interactive Android tablet, along with a protection plan. A protection plan is generally a good idea when you combine a toddler and an electronic device, even if it is one designed especially for kids. Where Esdras got confused, though, was when the cashier gave him incorrect instructions regarding the protection plan. Just bring the item back if he had any problems, he was told. No plan brochure, no details, nothing. [More]

(Bob Reck)

Babies ‘R’ Us Issues Stroller Refund After Grieving Father Forgets Receipt

Gabe and his wife didn’t need a $300 stroller anymore. Their daughter died just says before she was supposed to be born, and looking at the huge, unopened, never-to-be-opened box in the living room just intensified his grief. It had to go. Unfortunately, when he packed it up to bring back to Babies R Us before his wife got home from the hospital, he forgot his receipt for that purchase. He couldn’t bring himself to say the words, “my baby died, and I don’t need a gift card to a baby store.” Don’t pile on and blame him, though: someone at Toys ‘R’ Us consulted their soul instead of the policy book and this story has a happy ending. [More]


4 Years Later, Toys ‘R’ Us Won’t Remove Dead Kid From Their Birthday Club

The Toys ‘R’ Us Birthday Club is a cute program for kids 10 and under: they get a card, small gift, and coupon from company mascot Geoffrey the giraffe. The problem comes when the unthinkable happens, and a child’s name needs to be taken off the list. That happened to Lyndsey’s family, when their middle daughter Kamryn died before her second birthday. The problem was that Toys ‘R’ Us kept sending birthday cards. For four years. Nothing the family did could make them stop. [More]


Accidentally Sexist Toy Mixup Means My Niece Gets Pink Car Instead Of Awesome Shark Plane

At left is the totally awesome shark plane that J’s parents bought for Christmas for his niece. It’s an online-only item from Toys ‘R’ Us. Any child would be lucky to receive such a fun and cool-looking gift, right? The problem is that thanks to an accidentally sexist shipping mixup, they didn’t get the plane: they got a pink pedal car instead, a week before Christmas. This kind of thing happens all the time, though, so Toys ‘R’ Us should be able to handle a vehicle swap with no problem. Right? [More]


Inventory Error Means I Can’t Make Toys ‘R’ Us Price-Match Itself

Sam wanted to take Toys ‘R’ Us up on its price matching policy. He wanted to perform the daring–and generally not allowed–maneuver of asking a store to match its own online-only price. Here’s the catch, though: the item that he wanted should have been available for in-store pickup, so he could order it online and pick it up in the store. The same exact item was sitting in the store inventory. [More]

(The Caldor Rainbow)

Toys ‘R’ Us Popup Store Pushed Rewards Program I Can’t Possibly Use

If you spend a lot of money at Toys ‘R’ Us, the chain’s rewards program may appeal to you. You earn rewards vouchers through in-store or online purchases, which you can exchange for even more toys after the holiday season. Why would anyone have a problem with that? Well, because you can only use them in-store. Employees recruited customers for the program in the chain’s holiday season pop-up stores, in areas that don’t have a year-round Toys R Us store. Now that the pop-up stores are gone, they just have some useless pieces of paper. [More]


Toys ‘R’ Us Either Restores Canceled Order Or Screws It Up Again

Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]


Toys R Us Keeps Canceling Orders, Ignoring Customers

Sure, some hiccups in the ordering and delivery process are to be expected at a toy store during the toy-buying-frenzy that is the holiday season. You’d think, though, that Toys ‘R’ Us would be aware that their business picks up quite a bit in the winter, and would prepare for this kind of thing. If our mailbox is any indication, not so. They’re canceling orders and leaving customers on hold for extended periods. At least they aren’t canceling all of these orders a few days before Christmas? [More]

(The Caldor Rainbow)

Toys R Us Takes Holiday Toy Orders, Then Ignores Customers

Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]

This looks super fun.

Little Tikes Pizza Play Kitchen Does Not Come With 30-Minute Delivery Guarantee

JC’s child is an aspiring pizzeria owner, or maybe just a 3-year-old who appreciates a cool play kitchen. Whatever the case, the Little Tikes pizza kitchen of his kid’s dreams went on sale at Toys R Us back in October, and he ordered one to be shipped to the local store. Then it vanished. Well, it didn’t vanish, but the kitchen is stuck at “in progress” in the store’s delivery system. JC’s debit card was charged, but where did the toy go? [More]