The screen damage.

Toshiba Sends Contractor To My House To Break My TV Even More, Shrugs

Chad is getting surgery soon: a spinal fusion. He’d like to be able to lie around and stare at his TV while he recovers from the operation, but his TV isn’t working so well. Audio from the coaxial connection went fuzzy, and now doesn’t work at all. A technician came to repair the TV, which was under warranty, and just went ahead and drilled through the screen. Now Chad is stuck between the service company and Toshiba, and they just keep passing him back and forth. [More]

Uh, My Laptop Screen Wasn't Broken Before I Sent It To Toshiba

Uh, My Laptop Screen Wasn't Broken Before I Sent It To Toshiba

William’s laptop wouldn’t boot. He went to Toshiba for help, since it was still under warranty, and they charged him for software help, since his warranty didn’t cover that. Fine. Only they wouldn’t refund him the $100 when the problem didn’t turn out to be software-related. He sent the machine in for a hardware repair, and Toshiba sort of did the opposite of that. He says that the screen was just fine when he sent it in. Toshiba says that it wasn’t, and that he should pay them $500 to repair it. [More]

Toshiba Thrive Tablet Cracks While Being Held: Sorry, That's Your Fault

Toshiba Thrive Tablet Cracks While Being Held: Sorry, That's Your Fault

Alex writes that his five-month-old Toshiba Thrive tablet cracked, sort of under its own weight. Is that possible? Maybe. Stranger things have happened to electronics. But everyone he’s talked to at Toshiba doesn’t think so, and they’re acting like it was accidental damage. [More]

Yes, Televisions Are Pretty Much Disposable Now

It seems like an ancient, lost world now, but there was once a time when people bought electronics or appliances, and when they broke down, they hired someone to repair the item and kept using it. This may not sound weird and obsolete to you or to me or to reader Donna. Toshiba, on the other hand, certainly thinks that it’s not worthwhile to repair the television that she paid $1,800 for in 2007. She doesn’t want anything for free, and is willing to pay for parts and repair. Only the needed part isn’t available from Toshiba, or from anyone. [More]

Toshiba Considers Using Your Laptop Mouse 'Abuse'

Toshiba Considers Using Your Laptop Mouse 'Abuse'

Even though his Toshiba laptop is less than a year old, Toshiba won’t repair the touchpad of Justin’s computer. He doesn’t think that he’s done anything out of the ordinary with the machine, but Toshiba insists that the button won’t work because of “accident, misuse, abuse, neglect, improper installation, or improper maintenance.” They’re happy to sell him an extended warranty that will cover the repair, though. [More]

Glasses-Free 3D Fails To Wow At CES 2011

Glasses-Free 3D Fails To Wow At CES 2011

If glasses-free 3D is truly the future of TV, you wouldn’t know by the handful of companies that are showing off the technology at the Consumer Electronics Show in Las Vegas. [More]

Best Buy: 'Sorry, We Sold You A Laptop, Not An Operating System'

Best Buy: 'Sorry, We Sold You A Laptop, Not An Operating System'

Sharon’s husband had Best Buy repair a laptop, and when he got it back the Windows 7 operating system was missing. They complained to Best Buy, which refused to reinstall the system, saying it had held up its end of the bargain because it had originally sold them a laptop, not Windows 7. [More]

Toshiba's Netbook Repair Runaround Is Demoralizing

Toshiba's Netbook Repair Runaround Is Demoralizing

One might think that the warranty repair of a netbook that failed after less than three weeks of use would be simple and painless. One would be wrong. Robert asks in his e-mail to Consumerist about Toshiba, “are all computer companies this crappy?” Yes, some of them, but it’s a sad day in America when customers buy a laptop and can expect to encounter the same hardware failures and general runaround that Robert writes that he experienced. [More]

Pair Arrested For Trying To Sell Blocks Of Wood, Paper
Binders As Toshiba Laptops

Pair Arrested For Trying To Sell Blocks Of Wood, Paper Binders As Toshiba Laptops

If you were at the fair this week in Jackson, Mississippi and saw a bunch of Toshiba laptops that you thought looked awfully like blocks of wood and paper binders, well, you were right. Two men were arrested after trying to sell the blocks of wood—which were covered in bubble wrap and secured with duct tape and Toshiba labels—to an off-duty state trooper. [More]

PC Repair Shop Owner: Toshiba Won't Let Us Fix Most Of Its Computers

PC Repair Shop Owner: Toshiba Won't Let Us Fix Most Of Its Computers

Erik says Toshiba owners looking to get their warranty repairs done quickly by authorized providers are largely out of luck because the company refuses to let authorized providers fix most Toshibas, demanding instead that they be sent back to the company. [More]

Reach Toshiba Executive Customer Service

Reach Toshiba Executive Customer Service

Your laptop is a craptop, the hold music won’t stop and the call center won’t talk, so you’re looking for a guy at the Toshiba top to get you back on top. Guy Lugo is that guy: [More]

Toshiba Is Holding My Computer Hostage For $140

Toshiba Is Holding My Computer Hostage For $140

Getting something fixed under warranty is rarely a pleasant task. It often takes longer than expected and occasionally lapses into bouts of back-and-forth finger-pointing between the manufacturer and the owner of the faulty product. Just ask Consumerist reader Art, who says that Toshiba has not only had his busted laptop for three months, but they’ve reneged on their promise to replace it and now want $140 for his troubles. [More]

CircuitCity.com Now Allows Returns From HP, IBM and Toshiba

CircuitCity.com Now Allows Returns From HP, IBM and Toshiba

CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.

Batteries From Dell, Toshiba, and HP Laptops Recalled

Batteries From Dell, Toshiba, and HP Laptops Recalled

35,000 laptop batteries from laptops sold from 2004-2006 have been recalled for fire and burn hazards. There have been 17 fires and 2 burns associated with these batteries, so if you’ve got one, make sure you take care of this issue.

Morning Deals

  • 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
  • Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
  • Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup

Highlights From Buxr

  • Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
  • NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
  • Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate

Highlights From Dealhack

  • Best Buy: Toshiba Satellite Dual Core Notebook PC $500
  • Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
  • Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons
Round 24: Toshiba vs Microsoft

Round 24: Toshiba vs Microsoft

This is Round 24 in our Worst Company in America contest, Toshiba vs Microsoft. Vote which sucks more, inside…

Amazon Offers $50 To HD DVD Refugees

Amazon Offers $50 To HD DVD Refugees

Dear Amazon.com Customer,

Best Buy Provides Excellent Customer Service!

Best Buy Provides Excellent Customer Service!

You don’t become the number one retailer of electronics to American consumers without getting a few things right awesome, as Daniel shows us in this letter of compliment he sent The Conglomerist about a recent experience at Best Buy:

I stopped in the other night because my old HD DVD player died so I went in hoping to get a deal. On the shelf I found 2 open box Toshiba HD-A30 HD DVD players. Looking around I found the department head Derrik and we went back over to the DVD player aisle.