Time Warner Cable Testing The Waters Of Metered Broadband Again

It’s been nearly three years since Time Warner Cable dropped its much-derided plans to roll out metered broadband. Now the company thinks the time might be right to give it another go, but this time it would be an option for customers looking to save a few bucks. [More]

Time Warner Cable & MSG End Squabble, Allow Knicks Fans To Enjoy Linsanity

While New York Knicks fans have been enjoying the sudden success of point guard Jeremy Lin, a lot of them haven’t actually been able to watch the games on TV thanks to a lengthy dispute between Time Warner Cable and the MSG Network. But now they won’t need to wait for the highlights on the evening news to enjoy the Linsanity, as the 48-day staring contest has come to an end. [More]

Time Warner Cable Is Really Anxious To See You Go

Time Warner Cable Is Really Anxious To See You Go

Jack has been a customer of Time Warner Cable for a long time, what with the virtual monopoly in his town and all. He never really had any complaints until he was getting ready for his upcoming move. He dutifully called in a week and a half before the move, so his TV/Internet/phone package would be turned off at his current home, and installation set up at the new place. So, naturally, they turned off all three services at his current place the very next day. He complained, and they turned them back on. Then a Time Warner rep called up to “fix” the problem, flipping a switch to turn off all of the services. Again. [More]

Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk

Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk

While AT&T was failing horribly at attempting to amp up its 4G network by buying T-Mobile, Verizon Wireless was busy making deals with cable companies to snap up unused and underused spectrum. And though insiders initially believed VZW’s purchases would glide across regulators’ desks since cable companies are not competitors in the wireless world, a new report claims the spectrum sale may get a more thorough looking-into than had been expected. [More]

Time Warner Cable Has No Idea What It Is Supposed To Charge You

Time Warner Cable Has No Idea What It Is Supposed To Charge You

Consumerist reader Stephen is a Time Warner Cable customer who is considering ditching cable TV and opting instead to use services like Hulu and Netflix for his video-based entertainment. So one would think that a simple chat with TWC would inform him of exactly how much his bill would be if he dropped cable and switch to internet-only. One would think that, but one would be mistaken. [More]

Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon

Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon

Over the last decade, cable companies have done a decent job of picking up ground in the home phone market, and many have attempted to make inroads into selling wireless data services. But it looks like two cable titans have given up their dreams of becoming wireless wonders, as Comcast and Time Warner Cable have sold billions of dollars of spectrum to Verizon Wireless. [More]

While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull

While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull

Shawn is peeved. He’s in the middle of securing financing on a new house and the last thing you need during that time period are any surprise people looking at your credit report. These inquiries can bring your score down. But he got exactly one of those, a “hard” one, thanks to an unauthorized peek-a-boo Time Warner Cable decided to do on his credit report when called them up to ask about reducing his cable package. [More]

Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer

Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer

An Ohio woman was downright ticked-off when she picked up her cable bill in August, only to find that her invoice for the phone, internet and cable bundle had jumped from $89.95/month to $179. And it looks like she wasn’t the only one. [More]

TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege

TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege

After local news began investigating the death of a Time Warner Cable customer service rep, they made a shocking discovery. According to several sources at the scene, after the woman slumped at her desk, a co-worker began administering CPR, but was told to stop and get back to the phones by a supervisor. [More]

How To Say No To Arbitration With Your Cable Company

How To Say No To Arbitration With Your Cable Company

Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]

With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable

With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable

In the middle of reports of widespread Time Warner Cable outages in New York’s East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. [More]

Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits

Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits

In the six years she’s lived in her current apartment, Kate hasn’t had any major problems with Time Warner. Now Her Internet access has been out since the beginning of September, despite a modem replacement. They’re sort of giving her a whole decade’s worth of major problems all in one go. When Kate mentioned that she needs Internet access to look for jobs, one rep helpfully suggested that she change providers. [More]

It Took Four Appointments And A Call To The Police To Get My Time Warner Cable Internet Installed

It Took Four Appointments And A Call To The Police To Get My Time Warner Cable Internet Installed

Consumerist reader William recently moved into a newly built house in New York City and his only available choice for an internet provider is Time Warner Cable, meaning that even after three unsuccessful attempts to get his building hooked up with web access, he had really no other choice but to roll the dice and make a fourth appointment. Unfortunately, the fourth time was most certainly not the charm, as William was forced to call the police to get the combative tech to leave his property. [More]

What Would You Want To See On A Cable Customers' Bill Of Rights?

What Would You Want To See On A Cable Customers' Bill Of Rights?

Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]

Time Warner Cable Expands With Purchase Of Insight Communications

Time Warner Cable Expands With Purchase Of Insight Communications

Time Warner Cable, the nation’s second largest cable operator, will soon get a little bit larger, announcing today that it has acquired Midwestern television operator Insight Communications for $3 billion. [More]

Time Warner Calls Back With Sweet Deal After Man Cancels

Time Warner Calls Back With Sweet Deal After Man Cancels

Another reader has written in to say that after they canceled their Time Warner service, the cable company turned around and offered them much better rates if they would stay. In both this one and the one earlier this week, Time Warner Cable said that because of “special circumstances,” they were able to offer a sweet retention deal. In this case, $67/month for two years, down from $150. [More]

Report: Record Number Of Cable Customers Cutting The Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

TWC Is Surprisingly Cool About Cutting Monthly Cable Bill

TWC Is Surprisingly Cool About Cutting Monthly Cable Bill

Reader Wonder_Kat is amazed at how TWC went out of its way to stop her from canceling cable service by letting her get it for only $15/month. [More]