An Ohio woman was downright ticked-off when she picked up her cable bill in August, only to find that her invoice for the phone, internet and cable bundle had jumped from $89.95/month to $179. And it looks like she wasn’t the only one. [More]
Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer
By October 25, 2011
TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege
By October 14, 2011
After local news began investigating the death of a Time Warner Cable customer service rep, they made a shocking discovery. According to several sources at the scene, after the woman slumped at her desk, a co-worker began administering CPR, but was told to stop and get back to the phones by a supervisor. [More]
How To Say No To Arbitration With Your Cable Company
By October 12, 2011
Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]
With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable
By October 7, 2011
In the middle of reports of widespread Time Warner Cable outages in New York’s East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. [More]
Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits
By September 23, 2011
In the six years she’s lived in her current apartment, Kate hasn’t had any major problems with Time Warner. Now Her Internet access has been out since the beginning of September, despite a modem replacement. They’re sort of giving her a whole decade’s worth of major problems all in one go. When Kate mentioned that she needs Internet access to look for jobs, one rep helpfully suggested that she change providers. [More]
It Took Four Appointments And A Call To The Police To Get My Time Warner Cable Internet Installed
By September 22, 2011
Consumerist reader William recently moved into a newly built house in New York City and his only available choice for an internet provider is Time Warner Cable, meaning that even after three unsuccessful attempts to get his building hooked up with web access, he had really no other choice but to roll the dice and make a fourth appointment. Unfortunately, the fourth time was most certainly not the charm, as William was forced to call the police to get the combative tech to leave his property. [More]
What Would You Want To See On A Cable Customers' Bill Of Rights?
By August 18, 2011
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]
Time Warner Cable Expands With Purchase Of Insight Communications
By August 15, 2011
Time Warner Cable, the nation’s second largest cable operator, will soon get a little bit larger, announcing today that it has acquired Midwestern television operator Insight Communications for $3 billion. [More]
Time Warner Calls Back With Sweet Deal After Man Cancels
By August 11, 2011
Another reader has written in to say that after they canceled their Time Warner service, the cable company turned around and offered them much better rates if they would stay. In both this one and the one earlier this week, Time Warner Cable said that because of “special circumstances,” they were able to offer a sweet retention deal. In this case, $67/month for two years, down from $150. [More]
Report: Record Number Of Cable Customers Cutting The Cord
By August 10, 2011
Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]
TWC Is Surprisingly Cool About Cutting Monthly Cable Bill
By August 8, 2011
Reader Wonder_Kat is amazed at how TWC went out of its way to stop her from canceling cable service by letting her get it for only $15/month. [More]
TWC Tech Saves Boy From Drowning
By August 1, 2011
Usually just getting a cable to tech to show up at the right time is worthy of a trophy, but last week a Time Warner Cable went above and beyond the call of duty and saved a 7-year old’s life. [More]
Could Free Internet Porn Lead To Higher Cable Bills?
By July 29, 2011
While mainstream content providers continue looking for ways to put their videos behind paywalls, there is no shortage of adults-only footage available online for absolutely no cost to the viewer (or so we’ve been told). But could this fleshy free-for-all end up causing your cable to company to look at increasing your monthly bill? [More]
EECB To Time Warner Cable Gets Collections Agency Off My Back
By June 23, 2011
For several months, Consumerist reader Jeff has been stuck in billing hell with Time Warner Cable as TWC has been trying to invoice him for $450 worth of equipment he never leased in the first place. After being assured several times that he didn’t have to pay that part of the invoice, he — of course — ended up receiving a notice from a collections agency. [More]
TWC Ends Chat When You Ask Them To Honor To On-Time Guarantee
By June 16, 2011
In New York City you are entitled to a free month of service if the cable guy doesn’t show up on time. It’s part of the franchise agreement the cable companies have with the city. But here’s a chat transcript showing what happens when a informed consumer tries to claim their credit from Time Warner Cable… [More]
Cable Companies Finally Realizing They Might Have Priced Themselves Into A Corner
By June 15, 2011
What has cable company executives losing sleep at night? It’s certainly not thoughts on how to improve customer service or billing. But it’s also not Netflix, Hulu, BitTorrent or any other obvious customer siphon. No, cable suits confess, it’s actually the fact that a growing number of Americans find themselves too poor to pay to watch TV. [More]
Eugene Mirman Reads His Letter To Time Warner Cable
By June 1, 2011
This is a video of comedian Eugene Mirman doing a dramatic reading of his complaint letter to Time Warner Cable that he paid for to have published as a full-page ad in a couple of local papers in Brooklyn. In the preamble, he helps to explain why, as several of you pointed out, the letter came off as rambling and discursive, as opposed to the more straight-shooting approach we usually advocate here. “I could write them an angry letter and someone would get it and think I was crazy,” he tells the audience. “I didn’t want that. I wanted them to know I was crazy.” [More]
TWC Responds To Comedian Eugene Mirman's Complaint Letter
By May 27, 2011
Time Warner Cable has responded to the complaint letter published by their customer, comedian Eugene Mirman, as a full page ad in several papers. [More]
