Late on Saturday night, a San Antonio apartment complex needed an urgent visit from Time Warner Cable. Was it a building-wide Internet outage? Disrupted movie-viewing? No… a tiny kitten was stuck in one of the plastic pipes that contain Time Warner’s lines below the building, and wouldn’t come out. [More]
When Michael quit Time Warner Cable, it was easy. Too easy. He didn’t face retention staff begging him to stay. They canceled the account, and let the couple go. Temporarily. After only a few days, Time Warner began to call them to win them back, With some coaxing and special discounts, Michael and Mrs. Michael came back. Then they learned that the deal that enticed them back was not, strictly speaking, real. [More]
Clearly disappointed that they weren’t able to progress beyond the second round in Consumerist’s Worst Company in America Tournament, Time Warner Cable has put out a call to their customers asking for tips on how they can possibly do things worse. No… that can’t be right. We have a strong suspicion that this press release did not actually come from Time Warner. [More]
Time Warner closed Boris’s account, and charged him a fee for not returning his modem. Which is weird, because he never canceled his account. That’s why he didn’t turn his modem. Time Warner sent him to collections over the modem, but there’s still Internet access coming into his house. So he paid the modem fee, and gave up trying to convince the company that they’re making him steal Internet access. [More]
It’s 8 A.M on the East Coast as this post goes up, and James’ wife has been up for an hour. That’s because she’s getting a 7 A.M. wakeup call on her mobile phone every day from Time Warner Cable. No, this isn’t an exciting new Digital Phone service they’re offering: for some people, a wakeup call would actually be useful. No, their cable has already been installed and everything is fine. Everything is fine except for the 7 A.M. phone call that comes to remind Mrs. James of an appointment with the cable guy that doesn’t exist. [More]
Rob is a Time Warner Cable customer, and he’s received two really interesting things from them lately. First, a 50% speed boost: they claim to have upgraded the speed of his home Internet connection. That’s neat. Oh, and they’ve also cut his bill, from $45 to $30. Wow! What has prompted this amazing treatment? Years of loyalty and on-time payments? No, not exactly…Rob lives in Kansas City, pilot site for Google Fiber, the gigabit broadband project that’s threatening to make current broadband providers almost care about competing. [More]
Hey, you like baseball, Time Warner Cable customers in Los Angeles? No? Kinda? In any case you’re going to be paying more on your bill, whether you want to watch a Dodgers regional sports network or not. Someone’s gotta help pay, and apparently TWC has decided that will be subscribers. [More]
Could it be? Is it actually possible to not spend hours upon hours waiting for the cable guy to show up and despairing when he takes four hours or even worse, never shows up? Time Warner Cable says it’s working on a new system wherein a technician would arrive within a one-hour window instead of that, “sometime between here and there” four-hour window system that it currently employs. [More]
While lots of Time Warner Cable customers are upset about the new modem rental fee — to the point of filing lawsuits about them — Consumerist reader Barry recently received this bit of good news/bad news. [More]
We had a hunch this would happen when Time Warner Cable unceremoniously gave customers two-weeks notice that they would soon be paying a monthly modem rental fee for equipment that was already installed — the cable company is now a defendant in two identical lawsuits filed earlier today. [More]
People want free stuff. Cable companies need new customers. Best Buy really, really needs shoppers to set foot in its stores. These three facts have all resulted in a promotion that has TWC offering up free Xbox 360s to new customers who sign up for its Triple Play package while visiting Best Buy. [More]
Lenora isn’t a regular reader of this site, but somehow stumbled across it while trying to sort out a problem with Time Warner Cable. Her service had been shut off after she and her husband spent five months with no income. We were able to help her by providing an executive customer service contact at the company where she could send an e-mail, then call the president’s office directly. She made her case and provided proof to someone with power, and her service was back on later that day. [More]
The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]
Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star. [More]
As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]
It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network. [More]
More and more of us are going wireless-only when it comes to personal phones. Which means that the cellphone number you had in New York will follow you to Texas, or Montana or anywhere else in the country. Apparently the folks at Time Warner Cable haven’t quite absorbed this idea since they continue to call a customer at 5:30 a.m. because he still has an East Coast area code. [More]
Morgan would have appreciated it if Time Warner Cable had told him that moving to a different address would give him a different account number. He really would have appreciated it if they had told him his before he moved. And he really, really would have appreciated learning this information before sending six months’ worth of payments into a black hole via auto bill pay. Now his service has been disconnected, and he has to pay a $100 disconnection fee along with paying all of his bills since June over again. Then he might get all of that money he sent to the wrong place back. [More]
