T-Mobile Ends Roaming Near My House, Leaves Me With No Service, Shrugs

T-Mobile Ends Roaming Near My House, Leaves Me With No Service, Shrugs

Matt is a longtime T-Mobile customer. He’s been with them for about seven years, and never really had any problems. Then he spent the Fourth of July weekend at his second home in Michigan, and noticed that he had no phone reception. No bars. Nothing. Normally the T-Mobile phones would switch over and roam on the AT&T network while in the country. He learned that the companies’ roaming agreement in parts of the Midwest ended earlier this year, and that he wouldn’t have any coverage at his second home. Well, okay, that’s a valid reason to get out of his contract, isn’t it? Only if he could get T-Mobile to get back to him. [More]

T-Mobile Backtracks On That Whole “Too Bad Your House Burned To The Ground” Thing

T-Mobile Backtracks On That Whole “Too Bad Your House Burned To The Ground” Thing

Last week, we told you about the woman in Texas who lost her house to a wildfire, and whose T-Mobile phone wouldn’t work when she relocated to a new town. At the time, T-Mobile was refusing to waive her early termination fee, instead suggesting that she just give the phone to a friend or relative for the duration of the contract. Perhaps it was the patriotic spirit of the holiday, but it looks like T-Mobile has had a change of heart. [More]

T-Mobile Signal Finally Fails On My Unlocked iPhone

T-Mobile Signal Finally Fails On My Unlocked iPhone

Once upon a time, T-Mobile and the iPhone were friends. Even though AT&T had exclusive rights to the iPhone, T-Mobile was a significantly cheaper, friendlier, and less busy carrier that also used GSM. T-Mobile welcomed the owners of unlocked iPhones with open antennae. But that golden era is over, reader Brielle tells us. She’s been using iPhones on TMo for four years now, and is beginning to experience problems with her signal. It just so happens that her area has recently been upgraded for 4G service…right around the time her iPhone’s signal crapped out. They’re happy to sell her a new 4G Android phone, though. [More]

T-Mobile Store Rampage Caught On Video For Everyone To Enjoy

T-Mobile Store Rampage Caught On Video For Everyone To Enjoy

For several years, Consumerist and our readers have offered tips and suggestions for getting refunds from wireless providers without resorting to violence. Apparently, there is a man in the UK who does not read Consumerist. [More]

T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile is lagging behind the rest of its competition. It’s a distant #4 in the U.S. wireless market and even the third-place contender, Sprint, has a pretty robust prepaid customer base. So T-Mobile should be doing everything it can to retain customers; this apparently includes not waiving early termination fees for customers who have to move because their house burns down. [More]

T-Mobile USA CEO Philipp Humm Resigns To Reunite With Family In Europe

T-Mobile USA CEO Philipp Humm Resigns To Reunite With Family In Europe

After a rough two-year stretch on the job, T-Mobile USA’s CEO Philipp Humm resigned today. While his resignation was somewhat unexpected, Humm’s time at the helm included a failed merger with fellow telecom giant AT&T. [More]

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Since the iPhone ushered in the smartphone era in 2007, the average wireless subscriber is making fewer and shorter voice calls — resulting in a nearly 20% drop in average monthly minutes. But rather than give consumers the option to dial-down to smaller-tier voice plans, the titans of wireless are looking to give everyone an unlimited amount of talk. [More]

T-Mobile Tells Me My Account Is Paid-Up, Then Sends Me To Collections

T-Mobile Tells Me My Account Is Paid-Up, Then Sends Me To Collections

UPDATE: After Consumerist put Art in touch with T-Mobile, it was discovered that there was still — in spite of what he’d originally been told — a small balance on his account. They came to an agreement where Art pays for the service that he should have been billed for when he closed his account, while T-Mobile waives all other remaining charges and fees. The company says it will also notify the credit bureaus to undo the damage from having his account sent to collections. [More]

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You Must Pay Your T-Mobile Bill In Person, In Cash, Forever

If I’ve learned anything from reading readers’ letters, it’s that I should never get divorced. Or married. Or die. All of these seemingly routine life changes confuse companies so badly that you’d think they had never happened before. But Jake, a longtime T-Mobile customer, has been cast into a special consumer hell after his divorce. His ex canceled the credit card he had used to set up automatic payments, and reversed his payments to the phone company. So they charge him the balance on his next bill, he pays it, and all is well, right? I mean, he’s a 7-year customer with no late payments. It’s not like he’s a credit risk or anything. Except….he is now. And he has to pay his T-Mobile bills in cash, in person, for the remainder of his contract. [More]

Porting A Number From StraightTalk, Where '24 Hours' Means 9 Days

Porting A Number From StraightTalk, Where '24 Hours' Means 9 Days

The ability to port phone numbers from one wireless carrier (or even a landline) to another was a great victory in consumer history, making the decision to switch carriers a little easier, without contacting everyone you call or text to tell them about the number change. At least, when it works. Maybe reader A.S. should have just done that instead of living through the aggravation of having no phone service for more than a week. None. He can’t even make emergency calls on his dead, dead phone. [More]

How I Got T-Mobile To Give Me More Data For Less Money

How I Got T-Mobile To Give Me More Data For Less Money

Josh reached the data cap for his T-Mobile account, and his mobile Internet shut down entirely. Some customers might appreciate being unable to run up data overages, but Josh was annoyed. So he took on T-Mobile’s customer service bureaucracy and ultimately emerged victorious, with a 5GB data cap at a discounted price. Here’s how he did it. [More]

T-Mobile Admits It Made A $250 Error, Still Manages To Blame Me

T-Mobile Admits It Made A $250 Error, Still Manages To Blame Me

Welcome to the T-Mobile Customer Service Labyrinth, where every turn brings you back to the center, where headset wearing minotaurs tell you that the exit is right in front of you but it’s not the exit, and where the company can admit in writing to making an error that costs you $250 but says it’s your fault. [More]

FCC Approves Transfer Of AT&T Spectrum To Its Former Flame T-Mobile

FCC Approves Transfer Of AT&T Spectrum To Its Former Flame T-Mobile

In the telecommunications world, the transfer of spectrum is sort of like alimony for a relationship that didn’t quite work out. The Federal Communications Commission has approved just such a gift from AT&T to T-Mobile, which was a condition of their failed merger. No word on who got the house in Aspen. [More]

With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory

With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory

Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won’t respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she’s on her third replacement. T-Mobile is happy to send her a replacement, but she doesn’t want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! [More]

Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat

Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat

Lured by the iPhone and the potential of less crappy reception, Chris and his wife walked away from T-Mobile and ported their numbers to Verizon. T-Mobile tried to bill them for an entire month’s service when they had only used a few days’ worth. Chris couldn’t accept this, and called up customer service. They told him that the no prorated bills rule was part of the terms of service he signed when he joined T-Mo. Boo. Funny thing, though. He had saved that original decade-old sheet with the terms of service when he signed up, and they said no such thing. [More]

Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls

Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls

Back in December, a U.S. Appeals court gave the thumbs-up to telecommunications companies working with the National Security Agency to monitor phones and email. Phone companies are also apparently totally cool with selling access to your phone activities to other law enforcement agencies willing to fork over pre-set prices. [More]

Small Regional Wireless Companies To Offer Discount iPhones

Small Regional Wireless Companies To Offer Discount iPhones

This is definitely not good news for T-Mobile, which had promised customers they would get the iPhone when the merger with AT&T was complete, but which was left stranded after regulators pulled the couple apart: A handful of small regional carriers will soon not only be offering the iPhone to customers, they’ll be selling it for less than their major competitors. [More]

Change In T-Mobile Plan Deletes Deceased Daughter's Last Voicemail To Parents

Change In T-Mobile Plan Deletes Deceased Daughter's Last Voicemail To Parents

The parents of a teen girl who died last summer had been hoping to hold on to the last voicemail she recorded before losing her battle with cancer. Unfortunately, when T-Mobile pitched its voicemail-to-text service to them, no one mentioned that it would delete their late daughter’s message. [More]