T-Mobile Promises Not To Extend My Contract After Replacing Phone, Extends Contract

Philip’s wife’s phone wasn’t working very well. It would power-cycle and drain its own battery, and her texts get delayed. So he set out to get her a new phone, but this was a bigger challenge than he had expected. A replacement phone without extending the family’s contract apparently wasn’t an option. He managed to get a comparable new phone at no cost without extending his contract by calling the retention line to cancel, but this concession came with a price. [More]

(Ron Dauphin)

T-Mobile CEO Says Shared Data Plans Could Be Felled With All That Porn You’re Watching

Everybody likes a CEO that says outrageous things and talks smack about the competition while wearing the “Look, I’m a regular guy like you!” outfit of a T-shirt and blazer. The above reasons are all part of why John Legere of T-Mobile scored a win with his recent Q&A session during the 2013 Consumer Electronics Show in Las Vegas. And also he mentioned pornography, a guaranteed ear pricker-upper. [More]

(Ron Dauphin)

T-Mobile Gives Us 1 Bar Of Service At Home, Still Charges $600 ETF To Leave

JD and his family moved to a different town in the same state, but T-Mobile didn’t have great reception in their new home. They had only one bar of service, but T-Mobile customer service staff assured the family that the service would get better. It didn’t. When his wife’s phone broke, they upgraded her phone and his son’s phone after assurances from the salesperson that having new, advanced smartphones would improve their reception. They did not. What the family would really like now, a year later, is to quit their T-Mobile contract and get on with their lives. That’s not an option without an early termination fee. [More]


T-Mobile Doesn’t Believe Loyal Customer Will Really Leave

So long, T-Mobile! Mark was looking for a new phone to replace his, and has been a loyal T-Mobile customer since 2007. What’s that worth to Big Pink? Not all that much. He saw a great deal reserved only for new customers. Here’s the catch: that deal included a nice price on a smartphone and a $50 per month unlimited no-contract plan. They weren’t about to let a contract customer move on to a dissolute, contract-free lifestyle. No way.  [More]

(Ron Dauphin)

Apple-Loving T-Mobile Customers Rejoice: Your iPhones Are Arriving In 2013

As I say when I’ve missed two buses and three trains only to arrive for the last five minutes of the open bar, better late than never, eh? And so it goes for T-Mobile customers who have been greedily eyeing Apple’s iPhone for the last four years while not being able to buy one compatible with their wireless carrier’s service. It might be late, but it’s not never — the iPhone is officially coming to T-Mobile in 2013 [cue "The Final Countdown" by Europe]. [More]

(oh, poppycock)

Report: Cops Want Wireless Carriers To Save Text Messages, You Know, Just In Case

That thing you texted to that person the other night which you deleted out of overwhelming shame the next day? Messages like that could be pored over in the future by cops if various law enforcement officials have their way. They’re reportedly asking Congress to make wireless carriers record and store customers’ private text messages for at least two years, in case police need that info for a future investigation. [More]

Don't miss this deal.

Raiders Of The Lost Walmart Uncover Ancient, Indestructible Nokia Phone

Do you ever get nostalgic for old technology, missing your Nokia dumbphone from 2001 or your Sony Mavica camera that saved photos to 3.5-inch floppy disks? Thanks to hidden caches of treasure in Walmart’s vast warehouses, you don’t have to. Wally World puts these items, brand-new and shrinkwrapped, on the shelves at comically high prices. Brave Consumerist readers seek out these rare finds and send their discoveries to us. We call these brave souls the Raiders of the Lost Walmart. [More]


T-Mobile Tells Me I Can Cancel Son’s Line With No ETF After His Move – Now I Can’t

Mobile phone carriers are supposed to let you out of your contract without an early termination fee if you move outside of a coverage area. That’s a theoretical exercise as far as Tom is concerned. His son uses one of the lines on his family plan, and moved outside of a coverage area. Should be easy enough to end that line without an Early Termination fee, right? Nope. [More]

(So Cal Metro)

T-Mobile Assumes I Owe Them Money Just Because Of My Name

If you work in the collections department for a wireless company and you’re trying to contact a delinquent customer but don’t have a home phone number for him. What to do? If you’re T-Mobile, apparently you just find someone else with the same name and assume he’s the guy. [More]

I Have To Sign A 2-Year Contract To Put A SIM In My Outdated Android Tablet?!

I Have To Sign A 2-Year Contract To Put A SIM In My Outdated Android Tablet?!

In the life of a human, a few years isn’t very long at all. In the life of an electronic device, it’s… well, it’s an entire lifetime. Literally. Still, Matt doesn’t understand why his Android tablet, which was manufactured a few years ago, can’t just have a T-Mobile SIM slapped on it so he can use it on a mobile network. He’s been using it on wifi for years, but wants to be all portable, as well as update the OS. This would require a two-year T-Mobile contract. Two years? [More]

T-Mobile Figures Heck, Why Not Start Offering An Unlimited Data Plan? We're #4 Anyway

T-Mobile Figures Heck, Why Not Start Offering An Unlimited Data Plan? We're #4 Anyway

After languishing in fourth place among large U.S. mobile carriers for so long, T-Mobile is starting to feel the heat from its smaller rivals and the pressure to actually try to compete with the big boys. So it’s picking itself up by its bootstraps and saying, “Ya know what, America? Here’s an unlimited data plan.” We see what you’re doing here, T-Mobile. [More]

T-Mobile MyTouch Advertises An Extra Megapixel That Isn't Really There

T-Mobile MyTouch Advertises An Extra Megapixel That Isn't Really There

T-Mobile’s MyTouch and MyTouch Q are nice little baby smartphones. Sure, they don’t have all of the features of their fancier cousins, and they run a relatively ancient version of the Android operating system, but they’re relatively cheap ($50) with a new contract and have enough features to entertain most people. They have a dirty secret, though. T-Mobile boasts that these phones have a 5-megapixel camera. They don’t. Even if they technically do. [More]

You Only Have 30 Days After A Loved One Dies To Cancel Their T-Mobile Account Without ETF

You Only Have 30 Days After A Loved One Dies To Cancel Their T-Mobile Account Without ETF

Anyone who has been through the ordeal of tying up the loose ends of a deceased loved one’s estate knows that phone companies can be huge pains in the butt, with endless, repeated requests for death certificates and CSRs constantly telling you they can’t speak to you because you’re not the account holder. And for some reason, T-Mobile thinks you should only have a few weeks to cancel this person’s account without having to incur an early termination fee. [More]

T-Mobile Ends Roaming Near My House, Leaves Me With No Service, Shrugs

T-Mobile Ends Roaming Near My House, Leaves Me With No Service, Shrugs

Matt is a longtime T-Mobile customer. He’s been with them for about seven years, and never really had any problems. Then he spent the Fourth of July weekend at his second home in Michigan, and noticed that he had no phone reception. No bars. Nothing. Normally the T-Mobile phones would switch over and roam on the AT&T network while in the country. He learned that the companies’ roaming agreement in parts of the Midwest ended earlier this year, and that he wouldn’t have any coverage at his second home. Well, okay, that’s a valid reason to get out of his contract, isn’t it? Only if he could get T-Mobile to get back to him. [More]

T-Mobile Backtracks On That Whole “Too Bad Your House Burned To The Ground” Thing

T-Mobile Backtracks On That Whole “Too Bad Your House Burned To The Ground” Thing

Last week, we told you about the woman in Texas who lost her house to a wildfire, and whose T-Mobile phone wouldn’t work when she relocated to a new town. At the time, T-Mobile was refusing to waive her early termination fee, instead suggesting that she just give the phone to a friend or relative for the duration of the contract. Perhaps it was the patriotic spirit of the holiday, but it looks like T-Mobile has had a change of heart. [More]

T-Mobile Signal Finally Fails On My Unlocked iPhone

T-Mobile Signal Finally Fails On My Unlocked iPhone

Once upon a time, T-Mobile and the iPhone were friends. Even though AT&T had exclusive rights to the iPhone, T-Mobile was a significantly cheaper, friendlier, and less busy carrier that also used GSM. T-Mobile welcomed the owners of unlocked iPhones with open antennae. But that golden era is over, reader Brielle tells us. She’s been using iPhones on TMo for four years now, and is beginning to experience problems with her signal. It just so happens that her area has recently been upgraded for 4G service…right around the time her iPhone’s signal crapped out. They’re happy to sell her a new 4G Android phone, though. [More]

T-Mobile Store Rampage Caught On Video For Everyone To Enjoy

T-Mobile Store Rampage Caught On Video For Everyone To Enjoy

For several years, Consumerist and our readers have offered tips and suggestions for getting refunds from wireless providers without resorting to violence. Apparently, there is a man in the UK who does not read Consumerist. [More]

T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile is lagging behind the rest of its competition. It’s a distant #4 in the U.S. wireless market and even the third-place contender, Sprint, has a pretty robust prepaid customer base. So T-Mobile should be doing everything it can to retain customers; this apparently includes not waiving early termination fees for customers who have to move because their house burns down. [More]