T-Mobile CEO John Legere Compares AT&T And Verizon To Rapists, Apologizes

T-Mobile CEO John Legere Compares AT&T And Verizon To Rapists, Apologizes

Last night, T-Mobile announced two cool new programs to entice potential subscribers: streaming music won’t count against customers’ data caps, and a test-drive program so people considering ditching their current carrier can give T-Mobile a try. Those are great, but one passing remark of Legere’s during his presentation drew some negative attention earlier today. (Warning – rape reference and F-bomb.) [More]

T-Mobile Rep Encourages Me To Keep Dead Dad’s Mobile Line Open To Hear His Voice

T-Mobile Rep Encourages Me To Keep Dead Dad’s Mobile Line Open To Hear His Voice

It can be incredibly painful to realize that you can barely remember what the voice of a dead loved one sounded like. However, we’re not sure that we accept the proposed solution of one T-Mobile customer service rep. Reader Robert says that he was asked whether he wants to keep his dead father’s line open so he can call up his voice mail periodically. [More]

T-Mobile Removes More Discounts, Upsets More Customers

T-Mobile Removes More Discounts, Upsets More Customers

T-Mobile’s whole “uncarrier” schtick is supposedly about disrupting the normal pricing scheme and financial ecosystem of mobile phones. Discounts based on your workplace, college, or group affiliations have been a big part of the traditional carrier pricing model, and T-Mobile didn’t expect an outcry when they did away with them. Now Big Magenta is doing away with discounts for members of certain organizations. They are not pleased. [More]

MetroPCS Customers Must Surrender To T-Mobile, Trade In Phones

MetroPCS Customers Must Surrender To T-Mobile, Trade In Phones

MetroPCS is now part of T-Mobile. Last year, before the merger was finalized, we speculated that their union could result in better service for T-Mobile customers, but price increases for MetroPCS customers. One potential consequence of the merger that we hadn’t considered is that that some MetroPCS customers will have to get new phones. [More]

T-Mobile Announces “Contract Freedom,” Will Pay Early Termination Fees On Up To 5 Lines

T-Mobile Announces “Contract Freedom,” Will Pay Early Termination Fees On Up To 5 Lines

T-Mobile’s campaign to brand themselves as America’s “un-carrier” started last year at CES in Las Vegas, so it makes sense that the company introduced “Uncarrier 4.0″ this afternoon at the same event. [More]

Rumor: T-Mobile Will Pay Your Whole Family’s Early Termination Fee If You Switch

Rumor: T-Mobile Will Pay Your Whole Family’s Early Termination Fee If You Switch

Update: The rumor is true! We’re leaving the original post up for the record. This afternoon, T-Mobile has a big announcement planned this afternoon for the assembled nerds at CES in Las Vegas. That announcement? They’re not saying. But a mysterious banner ad started to run on tech sites this morning, and that ad leads to a site that isn’t yet live. That ad promises to pay early termination fees with your current carrier for your entire family if you switch to T-Mobile. [More]

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

No revolution is ever easy. The launch of T-Mobile’s plan to offer 200 megabytes per month of relatively slow free data to all tablet customers is no exception. The new plan happened to launch around the same time as the iPad Air, leading to some confusion. Customers were being forced into a $10 per month…but that couldn’t be right. Right? [More]

Washington State AG To T-Mobile: Not So Fast With That ‘No-Contract’ Advertising

Washington State AG To T-Mobile: Not So Fast With That ‘No-Contract’ Advertising

Last month, we pointed out that while T-Mobile’s new pricing schemes are a lot better than the standard handset subsidy/contract model in the United States, it’s not perfect, and it’s not totally commitment- and contract-free. The Attorney General of Washington state agrees with us. They got T-Mobile sign a court order that applies nationwide and lets customers get a full refund on their handsets and plans if they believe that they were misled into signing up with T-Mobile. [More]

MetroPCS Shareholders Give Their Blessing For Company’s Marriage To T-Mobile

May yours be a long and happy marriage: MetroPCS’s shareholders blessed the union of the company with T-Mobile. All it took was a bit of a sweetened dowry on behalf of T-Mobile’s parent company, Deutsche Telekom. The deal was approved by the Federal Communications Commission last month, so it’s full steam ahead from here. [via Bloomberg]

(Phillip Pessar)

Make Sure You Get The Right T-Mobile iPhone Or You’ll Get Stuck In The Slow Lane

Not all 4G networks are created equal. The iPhone 5 officially hit T-Mobile on Friday, April 12, but not all T-Mobile iPhones are created equal. You can buy a phone from T-Mobile itself, or an unlocked one from Apple that comes with a T-Mobile SIM, but not every iPhone for sale is compatible with T-Mobile’s 4G network. Many customers are going home with an older version that’s not compatible with T-Mobile’s network, defeating the point of owning a 4G LTE device. The problem is that many T-Mobile and Apple Store employees aren’t aware of the difference. [More]

(Rayce Sugitan)

T-Mobile iPhone Preorder Customer Rewarded With Getting Her Phone Next Wednesday

Today, the iPhone goes on sale from T-Mobile, which is something that many of our readers are very excited about. After years of being with the only major carrier without the phone, who can blame them? While people who line up in stores today will walk away cradling the precious, precious phone in their hands, some people who got a jump on ordering will have to wait for a while. [More]

T-Mobile iPhone Preorders: A Few Glitches, But Not A Disaster

T-Mobile iPhone Preorders: A Few Glitches, But Not A Disaster

T-Mobile are pretty excited about the iPhone coming to the carrier, and many customers among our readership have pre-ordered the device. On Monday, we shared reader Richard’s preorder report that he wasn’t able to order at all, no one was able to place a preorder for him, and nobody knew why. We called in for some help from T-Mobile, and asked our readers how their preorders are going. [More]

(d.guija)

Four Days Until The T-Mobile iPhone Goes On Sale…How Are Those Pre-orders Going?

As you most likely know, T-Mobile will begin officially selling the iPhone on Friday, without a subsidy or required contract. That’s the good news. Excited customers could start placing pre-orders last Friday, a week before the official launch. How’s that working out for them? Reader Richard filed this report from Pre-order City. [More]

About That Un-Carrier Thing: Technically, T-Mobile Still Might Make You Sign A Contract

About That Un-Carrier Thing: Technically, T-Mobile Still Might Make You Sign A Contract

T-Mobile CEO John Legere told reporters at a big media event recently, “If you come to T-Mobile, you’ve signed your last [mobile phone] contract.” Only this is not, strictly speaking, true. If you lay out cash or bring your own device, then no, you will not have to sign a contract. when switching to Big Pink. However, customers who buy a new device on an installment plan do need to sign a contract binding them to T-Mobile for as long as they’re still making payments on the phone. [More]

(d.guija)

T-Mobile Won’t Refund Peace Corps Volunteer’s ETF Because South Pacific Isn’t ‘Overseas’ Enough

Naseem is a Peace Corps volunteer, serving in the South Pacific. She had once been told that as a U.S. government employee sent to an overseas posting, she would be freed from her T-Mobile contract when the time came for her to leave the country. She had nothing to worry about, all of the company representatives she talked to assured her. It would be fine. She would have to pay an early termination fee. Until someone at T-Mobile decided that the South Pacific doesn’t count as “overseas,” and she has to somehow prove that she’s not still in the United States. [More]

(Ron Dauphin)

T-Mobile Wants $250 ETF After I Move Out Of Their Towers’ Reach

Smoo has been a loyal T-Mobile customer of more than a decade, but it’s time to go. She just moved to a town where T-Mo has next to no service, so obviously she needs to cancel. There was a catch: she had just signed a new contract to get a better deal. No problem, said T-Mobile! Just send proof of her new address along, and they would let her out of her contract. Oh, if only it were that easy. [More]

(d.guija)

T-Mobile Can’t Provide Me With A Free Micro SIM That’s Micro, Or That’s Free

Teri is a T-Mobile customer, and she needed a micro-SIM for her new unlocked Nexus 4. This is supposedly a free item when you order it from T-Mobile’s website, but is not free when they send you the wrong SIM, and you call to complain and get them to rectify the situation. Then it costs $27. [More]

(cool_colonia4711)

T-Mobile Promises Not To Extend My Contract After Replacing Phone, Extends Contract

Philip’s wife’s phone wasn’t working very well. It would power-cycle and drain its own battery, and her texts get delayed. So he set out to get her a new phone, but this was a bigger challenge than he had expected. A replacement phone without extending the family’s contract apparently wasn’t an option. He managed to get a comparable new phone at no cost without extending his contract by calling the retention line to cancel, but this concession came with a price. [More]