T-Mobile Announces “Contract Freedom,” Will Pay Early Termination Fees On Up To 5 Lines

T-Mobile Announces “Contract Freedom,” Will Pay Early Termination Fees On Up To 5 Lines

T-Mobile’s campaign to brand themselves as America’s “un-carrier” started last year at CES in Las Vegas, so it makes sense that the company introduced “Uncarrier 4.0″ this afternoon at the same event. [More]

Rumor: T-Mobile Will Pay Your Whole Family’s Early Termination Fee If You Switch

Rumor: T-Mobile Will Pay Your Whole Family’s Early Termination Fee If You Switch

Update: The rumor is true! We’re leaving the original post up for the record. This afternoon, T-Mobile has a big announcement planned this afternoon for the assembled nerds at CES in Las Vegas. That announcement? They’re not saying. But a mysterious banner ad started to run on tech sites this morning, and that ad leads to a site that isn’t yet live. That ad promises to pay early termination fees with your current carrier for your entire family if you switch to T-Mobile. [More]

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

No revolution is ever easy. The launch of T-Mobile’s plan to offer 200 megabytes per month of relatively slow free data to all tablet customers is no exception. The new plan happened to launch around the same time as the iPad Air, leading to some confusion. Customers were being forced into a $10 per month…but that couldn’t be right. Right? [More]

Washington State AG To T-Mobile: Not So Fast With That ‘No-Contract’ Advertising

Washington State AG To T-Mobile: Not So Fast With That ‘No-Contract’ Advertising

Last month, we pointed out that while T-Mobile’s new pricing schemes are a lot better than the standard handset subsidy/contract model in the United States, it’s not perfect, and it’s not totally commitment- and contract-free. The Attorney General of Washington state agrees with us. They got T-Mobile sign a court order that applies nationwide and lets customers get a full refund on their handsets and plans if they believe that they were misled into signing up with T-Mobile. [More]

MetroPCS Shareholders Give Their Blessing For Company’s Marriage To T-Mobile

May yours be a long and happy marriage: MetroPCS’s shareholders blessed the union of the company with T-Mobile. All it took was a bit of a sweetened dowry on behalf of T-Mobile’s parent company, Deutsche Telekom. The deal was approved by the Federal Communications Commission last month, so it’s full steam ahead from here. [via Bloomberg]

(Phillip Pessar)

Make Sure You Get The Right T-Mobile iPhone Or You’ll Get Stuck In The Slow Lane

Not all 4G networks are created equal. The iPhone 5 officially hit T-Mobile on Friday, April 12, but not all T-Mobile iPhones are created equal. You can buy a phone from T-Mobile itself, or an unlocked one from Apple that comes with a T-Mobile SIM, but not every iPhone for sale is compatible with T-Mobile’s 4G network. Many customers are going home with an older version that’s not compatible with T-Mobile’s network, defeating the point of owning a 4G LTE device. The problem is that many T-Mobile and Apple Store employees aren’t aware of the difference. [More]

(Rayce Sugitan)

T-Mobile iPhone Preorder Customer Rewarded With Getting Her Phone Next Wednesday

Today, the iPhone goes on sale from T-Mobile, which is something that many of our readers are very excited about. After years of being with the only major carrier without the phone, who can blame them? While people who line up in stores today will walk away cradling the precious, precious phone in their hands, some people who got a jump on ordering will have to wait for a while. [More]

T-Mobile iPhone Preorders: A Few Glitches, But Not A Disaster

T-Mobile iPhone Preorders: A Few Glitches, But Not A Disaster

T-Mobile are pretty excited about the iPhone coming to the carrier, and many customers among our readership have pre-ordered the device. On Monday, we shared reader Richard’s preorder report that he wasn’t able to order at all, no one was able to place a preorder for him, and nobody knew why. We called in for some help from T-Mobile, and asked our readers how their preorders are going. [More]

(d.guija)

Four Days Until The T-Mobile iPhone Goes On Sale…How Are Those Pre-orders Going?

As you most likely know, T-Mobile will begin officially selling the iPhone on Friday, without a subsidy or required contract. That’s the good news. Excited customers could start placing pre-orders last Friday, a week before the official launch. How’s that working out for them? Reader Richard filed this report from Pre-order City. [More]

About That Un-Carrier Thing: Technically, T-Mobile Still Might Make You Sign A Contract

About That Un-Carrier Thing: Technically, T-Mobile Still Might Make You Sign A Contract

T-Mobile CEO John Legere told reporters at a big media event recently, “If you come to T-Mobile, you’ve signed your last [mobile phone] contract.” Only this is not, strictly speaking, true. If you lay out cash or bring your own device, then no, you will not have to sign a contract. when switching to Big Pink. However, customers who buy a new device on an installment plan do need to sign a contract binding them to T-Mobile for as long as they’re still making payments on the phone. [More]

(d.guija)

T-Mobile Won’t Refund Peace Corps Volunteer’s ETF Because South Pacific Isn’t ‘Overseas’ Enough

Naseem is a Peace Corps volunteer, serving in the South Pacific. She had once been told that as a U.S. government employee sent to an overseas posting, she would be freed from her T-Mobile contract when the time came for her to leave the country. She had nothing to worry about, all of the company representatives she talked to assured her. It would be fine. She would have to pay an early termination fee. Until someone at T-Mobile decided that the South Pacific doesn’t count as “overseas,” and she has to somehow prove that she’s not still in the United States. [More]

(Ron Dauphin)

T-Mobile Wants $250 ETF After I Move Out Of Their Towers’ Reach

Smoo has been a loyal T-Mobile customer of more than a decade, but it’s time to go. She just moved to a town where T-Mo has next to no service, so obviously she needs to cancel. There was a catch: she had just signed a new contract to get a better deal. No problem, said T-Mobile! Just send proof of her new address along, and they would let her out of her contract. Oh, if only it were that easy. [More]

(d.guija)

T-Mobile Can’t Provide Me With A Free Micro SIM That’s Micro, Or That’s Free

Teri is a T-Mobile customer, and she needed a micro-SIM for her new unlocked Nexus 4. This is supposedly a free item when you order it from T-Mobile’s website, but is not free when they send you the wrong SIM, and you call to complain and get them to rectify the situation. Then it costs $27. [More]

(cool_colonia4711)

T-Mobile Promises Not To Extend My Contract After Replacing Phone, Extends Contract

Philip’s wife’s phone wasn’t working very well. It would power-cycle and drain its own battery, and her texts get delayed. So he set out to get her a new phone, but this was a bigger challenge than he had expected. A replacement phone without extending the family’s contract apparently wasn’t an option. He managed to get a comparable new phone at no cost without extending his contract by calling the retention line to cancel, but this concession came with a price. [More]

(Ron Dauphin)

T-Mobile CEO Says Shared Data Plans Could Be Felled With All That Porn You’re Watching

Everybody likes a CEO that says outrageous things and talks smack about the competition while wearing the “Look, I’m a regular guy like you!” outfit of a T-shirt and blazer. The above reasons are all part of why John Legere of T-Mobile scored a win with his recent Q&A session during the 2013 Consumer Electronics Show in Las Vegas. And also he mentioned pornography, a guaranteed ear pricker-upper. [More]

(Ron Dauphin)

T-Mobile Gives Us 1 Bar Of Service At Home, Still Charges $600 ETF To Leave

JD and his family moved to a different town in the same state, but T-Mobile didn’t have great reception in their new home. They had only one bar of service, but T-Mobile customer service staff assured the family that the service would get better. It didn’t. When his wife’s phone broke, they upgraded her phone and his son’s phone after assurances from the salesperson that having new, advanced smartphones would improve their reception. They did not. What the family would really like now, a year later, is to quit their T-Mobile contract and get on with their lives. That’s not an option without an early termination fee. [More]

(cool_colonia4711)

T-Mobile Doesn’t Believe Loyal Customer Will Really Leave

So long, T-Mobile! Mark was looking for a new phone to replace his, and has been a loyal T-Mobile customer since 2007. What’s that worth to Big Pink? Not all that much. He saw a great deal reserved only for new customers. Here’s the catch: that deal included a nice price on a smartphone and a $50 per month unlimited no-contract plan. They weren’t about to let a contract customer move on to a dissolute, contract-free lifestyle. No way.  [More]

(Ron Dauphin)

Apple-Loving T-Mobile Customers Rejoice: Your iPhones Are Arriving In 2013

As I say when I’ve missed two buses and three trains only to arrive for the last five minutes of the open bar, better late than never, eh? And so it goes for T-Mobile customers who have been greedily eyeing Apple’s iPhone for the last four years while not being able to buy one compatible with their wireless carrier’s service. It might be late, but it’s not never — the iPhone is officially coming to T-Mobile in 2013 [cue "The Final Countdown" by Europe]. [More]