Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

A Virgin Mobile customer claims that it’s easy for hackers to access customers’ accounts via the wireless provider’s website — and not only is there nothing customers can do to defend themselves, the folks at the Virgin don’t really seem too concerned about it. [More]

Will You Be Able To Take Your Unlimited Data Plan With You If You Upgrade To iPhone 5?

Will You Be Able To Take Your Unlimited Data Plan With You If You Upgrade To iPhone 5?

Yesterday, Apple went through its occasional ritual of taking an hour to go over every minute detail of its new phone. But what wasn’t mentioned in that overlong introduction to the iPhone 5 was what it means for the folks who still have unlimited data plans from back in the day. [More]

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Erica and her family are Sprint customers who are eligible to upgrade their phones in a few months, but they have a dilemma. In the market where they live, Sprint’s 4G service is the older WiMax network. An upgrade to LTE is coming…sometime in the next year. They have their choice of phones that can use one network or the other, but not both. Yes, this is the very definition of a first world problem, but it’s a gamble. Do they choose faster data now and being forced to use 3G after the upgrade comes, or the other way around? [More]

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Amy may be the first reader in Consumerist history to complain about being left on an unlimited mobile data plan. She has tethering on her smartphone, which lets her use her phone as a mobile Internet hotspot. Yes, apps exist that can help you get around this limitation. Officially, if you want to tether, you generally have to pay for a data plan that includes it. Amy was paying for a $30/month plan, but learned that she was grandfathered in, and a cheaper plan existed. Sure, the cheaper plan only includes two gigabytes of data, but she never uses that much anyway. It costs $10 less. She wanted to alert her fellow Sprint customers to this change, and complain that the company didn’t let her know she had an opportunity to give them less money in exchange for capped data. [More]

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

While Sprint may be a distant third place in the wireless wars, the folks in yellow are not going down without a fight. Earlier today, the company announced a plan to roll out a new 4G LTE network in more than 100 cities during the near future. [More]

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

Vincent has been a Sprint customer for a long time, and it’s only just recently that his service really started to suck. He drops or misses calls, and can’t get a data connection. ONly after calling the Consumerist Hotline did he learn that the problem is systemic: their network is overloaded in his area, and there might be a solution at the end of this year. Sprint has made him an offer: they’ll let him out of his contact without an early termination fee, but only if he gives back his recently purchased smartphone. He says that he shelled out $400 for this phone, and would have sold it to another Sprint customer to recoup some of his losses. What should he do? [More]

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint Fires Customer For Excessive Roaming, Won't Unlock His iPhone

Sprint fired Christian. Oh, he didn’t work for them: they fired him as a customer. He doesn’t live near any of their towers, and so he ended up doing a lot of data roaming. Displeased, Sprint sent him a letter to tell him that he was being let go. Christian called up Sprint and was told that he would be allowed to unlock his shiny new iPhone 4S and use it on AT&T. He ported his number out to AT&T, then learned that the representative he had talked to is the only person in the Sprint organization who will tell customers that they can use their iPhones on another US carrier. [More]

Bring Your Own Phone? Sprint Still Wants A Contract

Bring Your Own Phone? Sprint Still Wants A Contract

Clayton was under the impression that mobile phone contracts exist because carriers want to lock us in and recoup the costs of subsidizing our handset purchases. That makes sense, right? I mean, if we bring our own phones when signing up with a new carrier, we’re just exchanging money for phone service, and there’s no reason to lock us into a contract. Right? Right, Sprint? [More]

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

If Bloatware Keeps You From Downloading Phone Apps You Actually Want, Should Carriers Offer An Upgrade?

We’ve written before about the annoyances of bloatware — those apps you are never ever going to use but come with your smartphone and cannot be deleted no matter how much you swear at your phone. Consumerist reader Ryan’s got his own bone to pick with zombie apps that can’t be killed on his Sprint phone, because they’re interfering with his ability to use it in the way he intended when he bought it. In short: he can’t download apps he actually wants because the bloatware takes up too much space, even with a new SD card. [More]

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

SEC Investigates Sprint Over Allegations It Failed To Properly Collect Sales Tax

Back in April, the New York Attorney General’s office filed a lawsuit against Sprint, alleging the wireless provider deliberately under-collected sales tax in an effort to remain competitive. Now, Sprint has revealed that it is under investigation by the Securities and Exchange Commission over these same allegations. [More]

Virgin Mobile, Sprint, And The Phantom Voicemail

Virgin Mobile, Sprint, And The Phantom Voicemail

Brian is haunted. No matter what he does, a phantom voicemail is always there on his Virgin Mobile phone. Notifying him of its existence every fifteen minutes, without actually existing. Making his phone vibrate and give audio alerts. Providing him with constant reminders of something that isn’t there. It’s incredibly frustrating, and all Virgin Mobile can do is bounce him back and forth between them and Sprint. [More]

Sprint Sells Me iPhone With No Coverage, Lies About It

Sprint Sells Me iPhone With No Coverage, Lies About It

When Ryan purchased a new iPhone 4S from Sprint for his partner’s use, it didn’t work very well. Assuming that the problem was the phone, he brought it back to the store. No, the store employees assured him, it just takes a few weeks for all of the information to “flow” to the new phone when a customer ports a number from another carrier (T-Mobile, in this case.) This is, of course, complete nonsense, but they also claimed to not have another iPhone to exchange it for. So he went home to wait for the information to flow. It didn’t. The two-week return deadline passed, and then Ryan learned that the problem was with the towers, not with his significant other’s number port. [More]

Sprint Customers In Texas & Georgia May Now Have Access To 4G LTE Service

Sprint Customers In Texas & Georgia May Now Have Access To 4G LTE Service

With Verizon already touting its 4G LTE roll-out and AT&T claiming that LTE is currently available in 47 markets around the country, third-place wireless competitor Sprint needs to do everything it can to compete. Over the weekend, the company finally flipped the switch on its LTE network, but unless you live in some parts of Texas, Georgia and Missouri, you’ll probably still be waiting. [More]

Sprint Isn’t Sure Whether They Can Unlock My iPhone Or Not

Sprint Isn’t Sure Whether They Can Unlock My iPhone Or Not

In a few months, Jessica and her fiancé will move to his native London. This wasn’t in her long-term plans when she bought an iPhone 4S and signed a contract with Sprint. Life happens. At least she will be able to keep her newish iPhone after unlocking it and swapping in a UK SIM card…right? Well, no. Maybe. No. Yes, but for $300. Nobody, including Sprint employees, seems to know what Sprint’s actual policy is. [More]

The Sprint Consumerist Hotline Is Alive And Well

The Sprint Consumerist Hotline Is Alive And Well

The Sprint Consumerist Hotline, a direct line to the has been one of our staple resources in the fight for competent customer service. A few weeks ago, though, some readers reported to us that it had been disconnected. Nooooo! We checked in with Sprint to see what happened to the hotline, and obtained a fresh new number for you to use. Bonus: it’s toll-free. [More]

Report: Virgin Mobile To Offer Prepaid iPhone Service

Report: Virgin Mobile To Offer Prepaid iPhone Service

Days after Leap Wireless announced it would be the first prepaid carrier in the U.S. to offer the iPhone, Sprint’s Virgin Mobile division is set to throw its hat into the iPhone ring. [More]

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Wireless Companies Hope To Cash In By Pushing Everyone Into Unlimited Voice Plans

Since the iPhone ushered in the smartphone era in 2007, the average wireless subscriber is making fewer and shorter voice calls — resulting in a nearly 20% drop in average monthly minutes. But rather than give consumers the option to dial-down to smaller-tier voice plans, the titans of wireless are looking to give everyone an unlimited amount of talk. [More]

Sprint Sets Nextel Execution Date: June 30, 2013

Sprint Sets Nextel Execution Date: June 30, 2013

Remember 2004-2005? Let’s go back there now… Remember… back when people still thought Revenge of the Sith was going to redeem the prequels… Ok, let’s not remember, it’s too painful. Anyway, in late 2004, Sprint and Nextel announced a “merger of equals.” And now, after billions of dollars in mistakes, they’ve finally announced that Nextel will officially die on June 30, 2013. What does this mean for Nextel customers? Yes, apparently they still exist! [More]