Like To Multitask On Your Smartphone? Sprint’s Spark Service Isn’t For You

Like To Multitask On Your Smartphone? Sprint’s Spark Service Isn’t For You

Sprint calls its new Spark service, which they started implementing last year, a “super-high-speed capability” network. It’s faster than the 4G LTE network that they’re still expanding nationwide, but is a Spark-compatible phone something that you should look into? Well, that depends: how many things do you do on your phone at once? [More]

(smcgee)

What Should Sprint Customer With No Service Do? Ask For An Airave Femtocell

A femtocell sounds like it should be the name of the battery that powers a Fembot, but it is not. To grossly oversimplify, it’s a type of tiny cell phone tower that harnesses your broadband Internet connection and serves only your house. Our readers tell us that it might be reader Jay’s last hope to be able to talk on the phone in his own home. [More]

(Will Middelaer)

Our Phone Service Disappears Entirely, Sprint Is Completely Helpless

Jay has tried everything that he can think of to get through to Sprint. After being a customer for more than a decade and living in the same house for four years with no phone reception issues, suddenly they started dropping calls at home. Their phones have been pretty much unusable for two months now. Since they don’t have a landline and phone access is kind of what they’re paying Sprint for, they’re just sad and tired and discouraged. They want help. They want to make some phone calls. [More]

(Spidra Webster)

SoftBank Feels Secure Enough In Its Relationship With Sprint To Let It Consider Dish Deal

Sounds like someone — and by someone we mean SoftBank — is feeling pretty darn good about its burgeoning relationship with the object of its affections: Sprint Nextel got the go ahead from its current steady to take a closer look at what Dish Network is offering it in a rival deal. [More]

(frankieleon.)

Sprint Pushing FCC To Approve SoftBank Deal While It’s Still Totally Dating Dish Network

Sprint, we didn’t know you were such a player on the dating scene. While the company is asking for the Federal Communications Commission to keep working on its official review of a $20.1 billion SoftBank deal, it’s also openly flirting with its other suitor, Dish Network. That’s what we call playing the field, folks. Wonder if it’ll go on two dates in the same night? [More]

(Ninja M.)

Dish Network Throws $25.5 Billion On The Table In Bid For Sprint Nextel

It’s been about six months since Japanese Wireless company SoftBank said it’d pay a handsome price to buy control of Sprint. And in yet another example of how a much-buzzed about hookup sometimes fails to get to the completion stage, there’s another company suddenly in the running to woo Sprint — the pay-TV giant, Dish Network. [More]

(frankieleon)

How A Sprint Kiosk Worker Got Me In Trouble With The Discount Police

R. decided to be scrupulously honest. He had a 15% discount on his Sprint bill because of his employer. When he switched jobs and moved to a different state, he kept his Sprint plan but dutifully reported that he wasn’t eligible for the discount anymore. Unfortunately, he reported this to a Sprint kiosk worker, who failed to actually remove the discount. Moral of the story: no matter who helps you, make sure the changes went through. [More]

(Maulleigh)

Sprint Sells Blind Man Wrong Phone, Charges Restocking Fee, Shrugs

Orlando is blind, and had a very specific set of requirements while shopping for a new phone. The staff of the local Sprint store apparently weren’t very savvy about accessibility features on the phones they sell, though, so they sold him the wrong one. Who paid the quite literal price for this error, in the form of a restocking fee? Orlando, of course. [More]

Sprint Authorized Retailer Promises No Activation Fees, Guess What Happens Next

Sprint Authorized Retailer Promises No Activation Fees, Guess What Happens Next

Tom had a problem with Sprint: an authorized retailer had broken a promise and/or set up his phone upgrade incorrectly. He set out to remedy it by deploying an exquisitely crafted executive e-mail carpet bomb. Now, when you deploy an EECB, we recommend that you provide relevant details, but also that you open with a short executive summary so that the busy people you’re emailing (or their busy underlings) can get a quick idea of what you’re complaining about, and route it to the correct person instead of immediately trashing your missive.

If you spend a lot of time online, think of an executive summary as a “tl;dr” summary that you put first, instead of at the end. Combine that with a clear letter and spelling out his (quite reasonable) expectations, and it’s no wonder that Sprint whipped a response and a resolution to him within the hour. [More]

(Louis Abate)

Sprint Salesman Won’t Sell Me iPhone 4, Says My Fingers Are Too Fat

The salesperson at Alex’s local Sprint store really didn’t want to sell him an iPhone 4. That phone is old and stuff. Alex knew what he wanted to replace his broken phone: a free phone. Well, a subsidized upgrade with no out-of-pocket cost, anyway. He needed a new phone. He was broke. There was an upgrade on his account. He just wanted a working smartphone. So began the salesman’s campaign to get Alex to buy a Galaxy S III instead. [More]

(oh, poppycock)

Report: Cops Want Wireless Carriers To Save Text Messages, You Know, Just In Case

That thing you texted to that person the other night which you deleted out of overwhelming shame the next day? Messages like that could be pored over in the future by cops if various law enforcement officials have their way. They’re reportedly asking Congress to make wireless carriers record and store customers’ private text messages for at least two years, in case police need that info for a future investigation. [More]

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Earlier this week, we told you about blogger Kevin Burke’s claims that the website for Virgin Mobile (a subsidiary of Sprint) is incredibly vulnerable to any hacker who could write a script to generate PINs. Since then, Sprint has told Consumerist that the site isn’t as much of an open door to hackers as it’s been made to be, while Burke claims that the phone folks are missing the point. [More]

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

A Virgin Mobile customer claims that it’s easy for hackers to access customers’ accounts via the wireless provider’s website — and not only is there nothing customers can do to defend themselves, the folks at the Virgin don’t really seem too concerned about it. [More]

Will You Be Able To Take Your Unlimited Data Plan With You If You Upgrade To iPhone 5?

Will You Be Able To Take Your Unlimited Data Plan With You If You Upgrade To iPhone 5?

Yesterday, Apple went through its occasional ritual of taking an hour to go over every minute detail of its new phone. But what wasn’t mentioned in that overlong introduction to the iPhone 5 was what it means for the folks who still have unlimited data plans from back in the day. [More]

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Erica and her family are Sprint customers who are eligible to upgrade their phones in a few months, but they have a dilemma. In the market where they live, Sprint’s 4G service is the older WiMax network. An upgrade to LTE is coming…sometime in the next year. They have their choice of phones that can use one network or the other, but not both. Yes, this is the very definition of a first world problem, but it’s a gamble. Do they choose faster data now and being forced to use 3G after the upgrade comes, or the other way around? [More]

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Should Sprint Tell Me That I Could Switch To A Cheaper Data Plan?

Amy may be the first reader in Consumerist history to complain about being left on an unlimited mobile data plan. She has tethering on her smartphone, which lets her use her phone as a mobile Internet hotspot. Yes, apps exist that can help you get around this limitation. Officially, if you want to tether, you generally have to pay for a data plan that includes it. Amy was paying for a $30/month plan, but learned that she was grandfathered in, and a cheaper plan existed. Sure, the cheaper plan only includes two gigabytes of data, but she never uses that much anyway. It costs $10 less. She wanted to alert her fellow Sprint customers to this change, and complain that the company didn’t let her know she had an opportunity to give them less money in exchange for capped data. [More]

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

Sprint To Roll Out 4G LTE Network To 100 Cities Over Coming Months

While Sprint may be a distant third place in the wireless wars, the folks in yellow are not going down without a fight. Earlier today, the company announced a plan to roll out a new 4G LTE network in more than 100 cities during the near future. [More]

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

No Sprint Service, Let Out Of Contract If I Surrender My New Phone

Vincent has been a Sprint customer for a long time, and it’s only just recently that his service really started to suck. He drops or misses calls, and can’t get a data connection. ONly after calling the Consumerist Hotline did he learn that the problem is systemic: their network is overloaded in his area, and there might be a solution at the end of this year. Sprint has made him an offer: they’ll let him out of his contact without an early termination fee, but only if he gives back his recently purchased smartphone. He says that he shelled out $400 for this phone, and would have sold it to another Sprint customer to recoup some of his losses. What should he do? [More]