Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents. [More]

Southwest Airlines Wins One Round In Lawsuit Over Free Drink Coupons

Southwest Airlines Wins One Round In Lawsuit Over Free Drink Coupons

Southwest Airlines had a small triumph in the lawsuit against it over free drink coupons for alcoholic drinks with no expiration dates printed on them. A judge ruled that federal airline law pre-empts claims against Southwest of unjust enrichment and violating state consumer fraud laws. [More]

Southwest Pilot Wishes Happy Birthday To "Mom On Board," Passengers Hear "Bomb On Board"

We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday. [More]

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Earlier this morning, a Southwest Airlines flight made it all the way from Los Angeles to Denver without any apparent incident. That is, until the huge Boeing 737 managed to clip a light pole. [More]

Here Are Consumerist’s 10 Most-Read Stories For 2011

Here Are Consumerist’s 10 Most-Read Stories For 2011

In the last twelve months, we’ve posted more than 6,000 stories on Consumerist, some of which have garnered a bit more attention than others. [More]

Country Star Escorted Off Southwest Flight

Country Star Escorted Off Southwest Flight

Country music star John Rich — formerly half of the duo Big & Rich — was escorted off a Southwest Airlines flight Sunday from Las Vegas to Nashville before it took off. [More]

TSA Thinks Fake Gun On Your Handbag Is A Security Threat

TSA Thinks Fake Gun On Your Handbag Is A Security Threat

While gun replicas have been outlawed on planes since 2002, should that include miniature designs of pistols that are part of your handbag? This is the question that vexed a teenager who was stopped by TSA agents and told that her weaponized handbag was some sort of illegal security risk. [More]

Southwest Passenger Says Airline Owes Him 45 Free Drinks

Southwest Passenger Says Airline Owes Him 45 Free Drinks

Once upon a time (i.e., up until August 2010), people who bought Business Select tickets on Southwest Airlines flights were treated to free drink coupons that didn’t have an expiration date and could be used at a later date if the passenger didn’t feel like tippling on the day of the initial flight. But now that these coupons are only good for the date of issue, one Southwest traveler with a stockpile of now-useless paper is suing the carrier. [More]

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

This story is useful in two ways. First, as an example of how you can utilize freely available online tools to help yourself when others won’t. And second, as yet another example of why you should never, ever check your laptop on a flight. [More]

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Usually when we write about the cops being called to an airplane, it involves a ticketed passenger being forcibly removed from the jet. But in a nice change of pace, here’s the story of a man who allegedly thought he could just push his way onto a Southwest flight sans ticket. [More]

AirTran To Require Some Overweight Passengers To Buy Second Seat

AirTran To Require Some Overweight Passengers To Buy Second Seat

Now that AirTran is a subsidiary of Southwest Airlines, it looks like the carrier will be adopting Southwest’s controversial policy of requiring that “customers of size” purchase a second seat. [More]

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

Earlier this week, Leisha Hailey, actress and former star of the Showtime’s The L Word, was reprimanded by a Southwest Airlines flight attendant for sharing a kiss with her partner while onboard the aircraft. Earlier today, George Takei, actor and former helmsman of the USS Enterprise, mock threatened to stage a protest in response during his next Southwest Airlines flight. [More]

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

Leisha Hailey, actress and former star of the Showtime’s The L Word says she was given a talking-to from a Southwest Airlines flight attendant after the employee deemed a smooch between the actress and her girlfriend was unfriendly for the family environment. [More]

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Airlines has a policy where “unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.” Unfortunately, something this policy doesn’t state is that you apparently lose that entire credit if even a small portion of that original ticket was purchased using an old credit. [More]

Guy From Green Day Kicked Off Southwest Because Of Saggy Pants

Guy From Green Day Kicked Off Southwest Because Of Saggy Pants

Add “saggy pants” to list of reasons you, or your favorite celebrity, can get kicked off Southwest Airlines. Green Day frontman Billie Joe Armstrong objected to being told to pull up his pants by a flight attendant, and, according to an eyewitness who happens to be a producer for ABC 7 in San Francisco, the dispute resulted in both Mr. Armstrong and his companion being asked to leave the aircraft. [More]

Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way

Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way

A really nasty woman named Irene is about to swoop in from the tropics and potentially screw up air travel for everyone. So in advance of the hurricane, many airlines are playing nice with their re-booking fees and policies for flights to and from destinations affected by the storm. [More]

Will Airlines Roll Back Fare Hikes Now That The FAA Can
Collect Taxes Again?

Will Airlines Roll Back Fare Hikes Now That The FAA Can Collect Taxes Again?

Immediately after a standoff in Congress left the FAA without the authority to collect taxes on airfares, almost every major airline moved to jack up their ticket prices. But now that the shutdown has ended — at least temporarily — will the airlines respond by lowering prices to where they were before? [More]

Citing Fuel Costs, Southwest Will Cut Flights Next Year

Citing Fuel Costs, Southwest Will Cut Flights Next Year

Fliers in smaller markets could have fewer options next year if Southwest Airlines follows through on plans to brace itself from rising fuel costs by dropping routes. [More]