Southwest Doesn’t Approve Of Your Cleavage-Baring Outfit, Young Lady

Southwest Doesn’t Approve Of Your Cleavage-Baring Outfit, Young Lady

Know how you can avoid situations you have to apologize for later, Southwest? Stop giving ridiculous reasons to passengers why they can’t fly. In this case, a woman claims an airline worker told her she’d have to cover up her cleavage before boarding the flight. Her response? Too bad. Not gonna do it. [More]

Only JetBlue, Southwest Score Above Average On Customer Satisfaction Index

Only JetBlue, Southwest Score Above Average On Customer Satisfaction Index

For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue. [More]

Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

It’s incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it’s not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel. [More]

Woman Sues Southwest To Clarify "Customers Of Size" Policy

Woman Sues Southwest To Clarify "Customers Of Size" Policy

You may remember the story from last year about a woman who was not allowed on a Southwest Airlines flight after allegedly being told she was “too fat to fly.” The airline apologized for the incident, but the woman is filing a lawsuit in an attempt to get Southwest to clearly define its “Customers of Size” policy. [More]

Southwest Passenger: I Was Detained For 10 Hours Over Nail Polish Squabble

Southwest Passenger: I Was Detained For 10 Hours Over Nail Polish Squabble

Painting your nails on a plane can cause problems. There are the obvious ones like annoying nearby passengers with the fumes, or the potential for spilling nail polish everywhere if you run into some turbulence. And if you get into an argument with the flight attendant, there’s apparently the chance you’ll be detained for 10 hours when you land. [More]

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents. [More]

Southwest Airlines Wins One Round In Lawsuit Over Free Drink Coupons

Southwest Airlines Wins One Round In Lawsuit Over Free Drink Coupons

Southwest Airlines had a small triumph in the lawsuit against it over free drink coupons for alcoholic drinks with no expiration dates printed on them. A judge ruled that federal airline law pre-empts claims against Southwest of unjust enrichment and violating state consumer fraud laws. [More]

Southwest Pilot Wishes Happy Birthday To "Mom On Board," Passengers Hear "Bomb On Board"

We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday. [More]

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Earlier this morning, a Southwest Airlines flight made it all the way from Los Angeles to Denver without any apparent incident. That is, until the huge Boeing 737 managed to clip a light pole. [More]

Here Are Consumerist’s 10 Most-Read Stories For 2011

Here Are Consumerist’s 10 Most-Read Stories For 2011

In the last twelve months, we’ve posted more than 6,000 stories on Consumerist, some of which have garnered a bit more attention than others. [More]

Country Star Escorted Off Southwest Flight

Country Star Escorted Off Southwest Flight

Country music star John Rich — formerly half of the duo Big & Rich — was escorted off a Southwest Airlines flight Sunday from Las Vegas to Nashville before it took off. [More]

TSA Thinks Fake Gun On Your Handbag Is A Security Threat

TSA Thinks Fake Gun On Your Handbag Is A Security Threat

While gun replicas have been outlawed on planes since 2002, should that include miniature designs of pistols that are part of your handbag? This is the question that vexed a teenager who was stopped by TSA agents and told that her weaponized handbag was some sort of illegal security risk. [More]

Southwest Passenger Says Airline Owes Him 45 Free Drinks

Southwest Passenger Says Airline Owes Him 45 Free Drinks

Once upon a time (i.e., up until August 2010), people who bought Business Select tickets on Southwest Airlines flights were treated to free drink coupons that didn’t have an expiration date and could be used at a later date if the passenger didn’t feel like tippling on the day of the initial flight. But now that these coupons are only good for the date of issue, one Southwest traveler with a stockpile of now-useless paper is suing the carrier. [More]

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

This story is useful in two ways. First, as an example of how you can utilize freely available online tools to help yourself when others won’t. And second, as yet another example of why you should never, ever check your laptop on a flight. [More]

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Usually when we write about the cops being called to an airplane, it involves a ticketed passenger being forcibly removed from the jet. But in a nice change of pace, here’s the story of a man who allegedly thought he could just push his way onto a Southwest flight sans ticket. [More]

AirTran To Require Some Overweight Passengers To Buy Second Seat

AirTran To Require Some Overweight Passengers To Buy Second Seat

Now that AirTran is a subsidiary of Southwest Airlines, it looks like the carrier will be adopting Southwest’s controversial policy of requiring that “customers of size” purchase a second seat. [More]

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

George Takei May Protest Southwest Airlines For Scolding L-Word Actress

Earlier this week, Leisha Hailey, actress and former star of the Showtime’s The L Word, was reprimanded by a Southwest Airlines flight attendant for sharing a kiss with her partner while onboard the aircraft. Earlier today, George Takei, actor and former helmsman of the USS Enterprise, mock threatened to stage a protest in response during his next Southwest Airlines flight. [More]

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

'L Word' Actress Says She Was Scolded By Southwest Staff For Kissing Girlfriend

Leisha Hailey, actress and former star of the Showtime’s The L Word says she was given a talking-to from a Southwest Airlines flight attendant after the employee deemed a smooch between the actress and her girlfriend was unfriendly for the family environment. [More]