Sears’s Definition Of ‘In Stock’ Differs From Reality

Sears’s Definition Of ‘In Stock’ Differs From Reality

Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo. [More]

(Great Beyond)

Former Sears Employee Attempts To Explain The Shipping Gang’s Apparent Distaste For Boxes

There are some retail processes and procedures that no matter how often we write about them, we just can’t wrap our heads around the logic behind them. If there even is any, of course. That’s why we were happy to hear again from our friend, a former Sears employee who just so happened to work in order fulfillment for the company. He wrote in to shed some light on why the company would ever ship something without a box. [More]

Hey, it's in box already. Who needs another one?

Sears Apparently Saving On Shipping Costs By Sending My Item Without A Box

Here at Consumerist HQ we’ve seen more than our fair share of items that have been ridiculously over-packaged, which while it’s a wasteful, silly exercise in shipping, it’s probably preferred to receiving a battered item. Consumerist reader Hui has a bone to pick with Sears’ shipping gang, as the company just can’t seem to find a simple box to send his items in. [More]

(david takes photos)

Our Third Month With A Broken Washing Machine: Thanks, Sears Repair!

It’s absolutely shameful that consumers can spend four figures on a home appliance, but only expect to get a few years’ use out of it before it breaks down. Andrew’s experience with his Kenmore washer is exceptionally bad even by modern appliance standards. When the door latch on his Kenmore washing machine broke, he never thought that he would still be without the use of his appliance two months later. He’s fortunate that he can afford a low-end washing machine machine to hold his family over while they wait for the repair that will never come. Will the repair ever come, or will he have a $350 hold on his credit card forever? [More]


Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]


Sears Sends Appliance Installer Who Charges Extra To Do Crappy Job

Josh needed a water softener for his new house, so he went to Sears and used their installation service. Maybe he should have known that things weren’t about to go well with the installer when they showed up and charged an extra hundred dollars. Then he got home and discovered a puddle in his basement. The install was sloppy, and the water softener’s drainage hose emptied into his basement’s sump pump and thus out of the basement. Or so the installer thought. Josh’s basement doesn’t actually have a pump. [More]

No Yonana.

I Want To Buy A Sorbet Maker, Sears Keeps Hanging Up On Me

We have a hypothesis here at Consumerist. The Sears Holdings Corporation is no longer a retailer, but is only an anti-capitalist prank on a global scale. How else can you explain a company that has a global retail presence, yet seems determined not to sell anything? The latest chapter in this saga comes from Kelly, who wanted to buy a small kitchen appliance that turns frozen fruit into delicious sorbets. Sears, perhaps with a hangover and in desperate need of some personal space after spending the holidays with its more crass cousin Kmart, keeps hanging up on Kelly every time she calls to see whether the item is in stock. She’s taking the hint now. [More]


Kmart’s Idea Of 2-Day Shipping Takes 2 Weeks

Linda ordered a computer for her mother as a Christmas gift on December 12th, and paid extra for two-day shipping. Unfortunately, she placed this order with Kmart, which is part of the massive anti-capitalist organization known as Sears Holdings Corporation. This company pretends to run massive retail operations, but actually exists to stand in consumers’ way when they try to exchange money for goods. At least that’s how it seems from Consumerist’s mailbox. She only learned once it was too late that “2-day shipping” meant that Kmart planned to ship the computer out on December 24th. [More]

(no body atoll)

Sears Demands Verification Of Order, Yells At You

Theresa is a regular Consumerist reader, and was aware of the complaints our readers frequently share about the retailer. Still, complaints like that are outliers, right? Satisfied customers don’t write to Consumerist. Neither do people who have extremely minor, easily resolved problems. (Usually.) She didn’t think that ordering luggage sets for her nieces would lead to any kind of problems, until her run-in with the very, very stressed out verification department. [More]

Sears Loses A Nexus 7 Sale, Misses The Point

Sears Loses A Nexus 7 Sale, Misses The Point

Bill has been a loyal Sears customer for most of his life. They happen to sell the Nexus 7 tablet, which he wanted to get for his wife for Christmas (hope she doesn’t read Consumerist) for a competitive price, and he could get Shop Your Way rewards points. Score! He ordered up the tablet online, then headed over to the store to pick it up. Then things started to go terribly wrong. [More]


The Future Of Sears And Kmart Depends On Cross-Selling, And They Suck At It

It’s Christmas tree buying season! Alan and his wife shopped around and found a spiffy fake spruce on Sears’ website. “In stock from Kmart,” said the Sears website. Well, then, they’re part of the same company: it shouldn’t be difficult at all to go to Kmart and get them to match the Sears price. Right? [More]

(The Caldor Rainbow)

Sears Will Do Just About Anything To Not Fix My Cracked Boiler

For almost two weeks, Consumerist reader Jim has simply been trying to get Sears out to repair his cracked boiler. Instead, he’s been given three separate appointments just to verify the existence of the crack, none of which have resulted in anything being done to actually fix the problem. [More]

(Great Beyond)

Sears Parts Direct: Free Shipping Means We Only Charge You For Shipping Once

A chat customer service representative at Sears Parts Direct advised Jan about which part she should order for her garage door opener. They advised her incorrectly, which she figured out shortly after placing the order. It was too late: the wrong order couldn’t be reversed. A second chat agent offered to order the correct part, with free shipping. Jan interpreted this to mean “we’ll refund your shipping for the first, erroneous part, too.” Not so. [More]


Sears Has The Tires I Ordered In Stock For Anyone But Me

Ally is a tireless disgruntled former Sears customer. We don’t mean that she’s tireless in that she’s working without ceasing to take down Sears. We mean that she really needs some new tires, which she ordered from Sears last week. She called them up to make sure that they had her tires in stock, and they did. When the time came for her service appointment, though, she found out that Sears didn’t have the tires in stock for her, and they couldn’t explain why in a clear way. What they could provide her with was a hold on her bank account because she had originally ordered the tires with her debit card. So that was awesome. [More]

(Tortuga One)

Returning Tools To Sears Should Not Be This Complicated

Oh, Sears. They sort of want to become a modern retailer, but don’t know how. They just can’t figure out this whole 21st-century retail thing. E-mail reminders? Returning items online that were purchased online? Too confusing. Too modern. Make it go away. Jim is the rare Consumerist reader who has no complaints about Sears, even though he actually shops there. But even he admits that his recent experience returning some Craftsman tools was needlessly complicated and required a lot more steps than it should have. [More]

September Recall Roundup: The Care Bears Will Choke Your Baby

September Recall Roundup: The Care Bears Will Choke Your Baby

In this month’s Recall Roundup, light fixtures plummet from the sky, bikes fall apart while you ride them, coffee makers explode from steam pressure, and the Care Bears try to comfort your baby, but could end up choking it instead. [More]

8 Appointments With Sears Repair, Stove Still Isn't Working

8 Appointments With Sears Repair, Stove Still Isn't Working

TJ is fortunate that she and her husband work from home. If they worked regular clock-punching jobs, they would have needed to take eight days off for their ongoing Sears repair fiasco involving their stove. Their home warranty company requires them to use Sears Repair, but at this point maybe they’d be better off going with another repair shop and paying out of pocket. Actually, at this point they might be better off tossing their stove out a window and pretending it had never existed. [More]

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it. [More]