10 Things We Learned This Week About Why Sears Is So Terrible

10 Things We Learned This Week About Why Sears Is So Terrible

In our posts about Sears, we often observe that the company seems like an anti-capitalist prank, a retail giant that thrashes around aimlessly until the real estate market picks up. It turns out that we were kind of half right. Manifesto-writing Sears Holdings chairman Eddie Lampert has organized the company into battling units that compete with each other for a dwindling pile of money. [More]

(Scurzuzu)

Where Is The Item I Sent Back To Sears? Don’t Ask Sears Or UPS, They Don’t Know

What ring? Victoria ordered a ring from Sears, but wasn’t happy with it and sent it back. That’s the whole point of the return process, right? Only the point isn’t supposed to be that the item disappears into the ether and the retailer shrugs. At least we’d like to think so. [More]

(YouTube)

Soleus Air And Kenmore Dehumidifiers May Catch Fire, Pulled From Stores

Our venerable sibling publication Consumer Reports gave a dehumidifier from Soleus Air their “Best Buy” rating. Now it’s off the list and off store shelves after the manufacturer sent a stop-sale notice to retailers. There’s no consumer recall yet, but Amazon did reach out to customers and let them know about the issue. [More]

(Tortuga One)

Sears Heard That Rent-To-Own Is Ridiculously Profitable, Decides To Try It Out

The rent-to-own business is an extremely profitable one: who wouldn’t want to collect more than three times the list price of, say, a computer? So it’s interesting but not surprising that troubled retailer Sears is now entering the lease-to-own market in a partnership with the existing rent-to-own company WhyNotLeaseIt. [More]

Hope You Didn’t Want Any Of Those Mother’s Day Deals Sears Offered, Then Took Away

Not for you, sorry.

Easy come, easy go is especially easy in the times we live in where an email can be sent with a click and just as easily, hastily retracted. Sears apparently sent out a bunch of emails to its Shop Your Way rewards members with an “extra special” VIP Mother’s Day set of deals, and shortly after, sent another saying some people weren’t ever supposed to get that email, or those deals. [More]

14 Months After Delivery, Sears Still Won’t Actually Install Dishwasher

14 Months After Delivery, Sears Still Won’t Actually Install Dishwasher

Lots of people happily hand-wash their dishes because they don’t want a dishwasher. That’s not the case for one California man, who has washed his dishes by hand for more than a year even though he wants and can totally afford a dishwasher. In fact, he, um, had a dishwasher the whole time. It’s just that when he bought it from Sears, they sort of half-installed it and wandered off, and he couldn’t get anyone at Sears to help him. [More]

Because it involves gas and stuff

You Really Don’t Need To Pay $70 For LPG Conversion Kit Delivery From Sears (Or Anyone)

Matthew bought a gas dryer, but needed one that runs on liquid propane. He only discovered this after installation. No big deal: you can get a little tiny converter, which fits in a small padded envelope. Or would, if Sears were willing to mail it. Which they are not. [More]

(WXYZ)

Sears Outlet Not Used To Having Actual Customers, Locks Them Inside Store

A Michigan couple were shopping at Sears Outlet with their infant last week when they realized that they had been trapped inside the store. Police responding to a tripped alarm last Monday night discovered the would-be customers inside, claiming that employees had closed up and left them inside. [More]

(zeebahtronic)

Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

Yech.

Sears Saves The Day When Self-Cleaning Oven Fails And Whirlpool Shrugs

A few weeks ago, we shared some photos that reader Susan sent us of her new Kitchenaid oven. Its new-fangled self-cleaning system was pretty terrible at a key function: actually self-cleaning. “So… every time you want to clean your cool new oven, you’ll be scrubbing it yourself!” she wrote. That’s not a very good feature. [More]

(So Cal Metro)

Sears/Kmart Shop Your Way Rewards Program Not Very Rewarding

Stuey made a big purchase at Sears and ended up with a huge stack of Sears/Kmart ShopYourWay rewards points to spend. Well, that he could theoretically spend. The problem was that he couldn’t find anything he wanted that was available, didn’t come bundled with things that he didn’t want, and was eligible for purchase with rewards points. What could he do? That’s not very rewarding at all. [More]

(Great Beyond)

Sears Parts Direct Has A Different Definition Of ‘Rush Delivery’ Than I Do

Mike needs a part for his home’s heating system. He lives in Georgia, so the cold weather isn’t as urgent an issue as it would be if he lived up north, but it’s still necessary. He needed rush delivery, but instead Sears didn’t even notify him when the part went on backorder. After two weeks, it finally showed up. And by “it,” we mean “the wrong part.” [More]

Sears’s Definition Of ‘In Stock’ Differs From Reality

Sears’s Definition Of ‘In Stock’ Differs From Reality

Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo. [More]

(Great Beyond)

Former Sears Employee Attempts To Explain The Shipping Gang’s Apparent Distaste For Boxes

There are some retail processes and procedures that no matter how often we write about them, we just can’t wrap our heads around the logic behind them. If there even is any, of course. That’s why we were happy to hear again from our friend, a former Sears employee who just so happened to work in order fulfillment for the company. He wrote in to shed some light on why the company would ever ship something without a box. [More]

Hey, it's in box already. Who needs another one?

Sears Apparently Saving On Shipping Costs By Sending My Item Without A Box

Here at Consumerist HQ we’ve seen more than our fair share of items that have been ridiculously over-packaged, which while it’s a wasteful, silly exercise in shipping, it’s probably preferred to receiving a battered item. Consumerist reader Hui has a bone to pick with Sears’ shipping gang, as the company just can’t seem to find a simple box to send his items in. [More]

(david takes photos)

Our Third Month With A Broken Washing Machine: Thanks, Sears Repair!

It’s absolutely shameful that consumers can spend four figures on a home appliance, but only expect to get a few years’ use out of it before it breaks down. Andrew’s experience with his Kenmore washer is exceptionally bad even by modern appliance standards. When the door latch on his Kenmore washing machine broke, he never thought that he would still be without the use of his appliance two months later. He’s fortunate that he can afford a low-end washing machine machine to hold his family over while they wait for the repair that will never come. Will the repair ever come, or will he have a $350 hold on his credit card forever? [More]

(hep)

Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]

(frankieleon)

Sears Sends Appliance Installer Who Charges Extra To Do Crappy Job

Josh needed a water softener for his new house, so he went to Sears and used their installation service. Maybe he should have known that things weren’t about to go well with the installer when they showed up and charged an extra hundred dollars. Then he got home and discovered a puddle in his basement. The install was sloppy, and the water softener’s drainage hose emptied into his basement’s sump pump and thus out of the basement. Or so the installer thought. Josh’s basement doesn’t actually have a pump. [More]