Sears Ships Tiny Wrench To Store In Giant Box

Sears Ships Tiny Wrench To Store In Giant Box

You would think that when ordering an item online for in-store pickup, a retailer would package the item in an efficient way, perhaps putting it in a box with other tools being shipped to the store. No. Not at Victor’s local Sears. [More]

Pretty Much Every Sears And Kmart Store Is For Rent Right Now

Pete Kraynak

Sears Holdings Corporation, the company that runs Sears and Kmart, has a problem. They have a lot of real estate, and not enough sales to keep all of that real estate busy. One solution is to close stores as they underperform or as their leases expire, which is what the company has been doing. Another solution? Rent out that space. For the right customer, virtually every Sears and Kmart store is up for grabs. [More]

Sears Appliance Installer Drops My Dryer, Shrugs – Then Everything Changes

Sears Appliance Installer Drops My Dryer, Shrugs – Then Everything Changes

“Recently Sears had a serious competitive edge on a single aspect of buying a dryer,” writes Bedford. If you’re curious, that aspect is that Sears will set up a dryer to vent from the side while most appliance retailers won’t, but that isn’t really important: what matters is what went wrong when the delivery team showed up with his fresh new dryer, and how Sears dealt with the issue. [More]

Sears Reminds Customers: Only 199 Shopping Days Until Christmas

Sears Reminds Customers: Only 199 Shopping Days Until Christmas

Reader Andy sent us this e-mail he received from Sears as an example of Christmas Creep. He was confused that the retailer has already started its holiday marketing. A look through the Consumerist archives leads to a different perspective. It indicates that maybe Sears has figured out when the major gift-giving holidays actually are. [More]

Fill Out This Simple Survey, Get Actual Help From Sears

Fill Out This Simple Survey, Get Actual Help From Sears

Over the last nine years or so of Consumerist, we’ve chronicled the tragic decline of Sears, an American institution. This has happened under the leadership of manifesto-writing hedge fund manager/CEO/intra-company deathmatch impresario Eddie Lampert. Shoppers’ biggest complaint: profound dysfunction and incompetence in stores. A manager at Sears slipped Consumerist a bit of information that people locked in a customer service battle with Sears might find useful. [More]

Sears Circles Back Around To Idea Of Selling Sears Canada Stake

Sears Circles Back Around To Idea Of Selling Sears Canada Stake

Sears Holdings Corporation first started whispering that it might spin off or sell its stake in Sears Canada a few years ago, when the company first started publicly naming parts of itself that it could sell for cash. Since then, Hometown and Outlet stores are thriving as a spun-off company, so why not Sears Canada? [More]

(Nicholas Eckhart)

Who Do Sears And JCPenney Closures Really Hurt? Malls

Back in 1959, Sears started the Homart Development Company. What did Homart develop? Malls! It built and ran malls across the country, malls that were home to Sears stores. Today, Sears is no longer in the mall business, and in many towns, Sears has left the mall as well. That’s terrible news for other mall tenants and for the mall business as a whole. [More]

Recalled Kenmore Washer Tears Family’s Clothes Apart, Sears Wouldn’t Replace It

Recalled Kenmore Washer Tears Family’s Clothes Apart, Sears Wouldn’t Replace It

$1,700 is a reasonable price for a nice Kenmore washer-dryer set that cleans and dries your family’s clothes. It is not a reasonable price for an automated Kenmore nightmare machine that rips your family’s clothing apart while washing them. Yet that was the ordeal of one family living near Sacramento, California whose washer still didn’t work after eight repairs. Eight. [More]

Lands’ End Divorce From Sears Complete, But They’re Still Roommates

Lands’ End Divorce From Sears Complete, But They’re Still Roommates

After twelve years together, Sears and Lands’ End have officially split. They’ve been through a lot together: Sears bought the former sailing gear retailer in 2002, before the formation of the sprawling disaster that is Sears Holdings. For a while at least, absolutely nothing will change for consumers. [More]

(БРАТСТВО)

Before Handing Over $9,000, Make Sure TV Salesman Really Works At Sears

When someone approaches you with a deal that seems irresistible, sometimes there’s a good reason why. For example, the person offering you a truckload of televisions for $900 each when they retail for $3,000 may not be a legitimate representative of the electronics department at Sears. [More]

Sears Messes Up, I Have To Face Life Without A Light-Up Skiing Santa Pig

Sears Messes Up, I Have To Face Life Without A Light-Up Skiing Santa Pig

Mike had a simple desire. He wanted a lighted skiing pig Christmas decoration. He wanted several of them, actually. Sears had them available, so he placed an online order, choosing in-store pickup. Sears e-mailed him that his order was ready, and he happily drove 40 miles to Sears in winter weather to pick it up. If you’ve ever placed an online order with Sears, you know what happened next. [More]

Sears Admits: People Only Come To Our Stores To Park

Sears Admits: People Only Come To Our Stores To Park

This holiday season, Best Buy is embracing their reputation as America’s Amazon showroom in their marketing. It’s not clear yet how well this strategy is working, but another retailer has an ad campaign based on the same concept: embracing and turning around what consumers make fun of them for. This commercial for Sears that’s currently on the air takes a perceived weakness (Sears has vast, empty parking lots) and turns it into a selling point. Kind of. [More]

Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

It all seemed to go so well. When a California man saw a great Cyber Monday deal on a Kenmore dishwasher at Sears, he hopped right on that. $700 off a $1419 appliance? Yes, please. When he learned that the order was in error, though, and he could only have the great price for a dishwasher in the wrong color, who was at fault? Sears wanted him to pay the difference. [More]

Sears Really Will Spin Off Lands’ End, Won’t Make Any Cash From It

Sears Really Will Spin Off Lands’ End, Won’t Make Any Cash From It

As part of Sears’ exciting new plan of ditching any businesses that consumers actually like, the company announced today that it will be spinning off Lands’ End. The catalog company, which sells decent-quality clothing for middle-aged people, has been part of Sears since 2001. Instead of selling off the business, Sears plans to spin it off as its own entity, as it did with Sears Outlet and Hometown stores last year. [More]

(tjean314)

Boarded-Up But Open Sears Cited For Urban Blight

Rioters destroyed storefronts in downtown Oakland, California five months ago, filling the area with sadness and boarded-up windows. All of the businesses have fixed up their public faces except one. One retailer’s huge building still has boarded-up windows and looks abandoned. Local residents call the blighted storefront “depressing,” and the city issued a citation for “blight.” The blighted business? Sears. [More]

Sears Hometown Store Owner Refuses To Open On Thanksgiving Day

Sears Hometown Store Owner Refuses To Open On Thanksgiving Day

A Sears Hometown franchise owner is standing up to her corporate overlords and refusing to open on Thanksgiving. Opening their doors at 6 A.M. on Black Friday? Sure. No Brown Thursday at her store, though.  [More]

Sears Commercials Through The Decades: Jingles, Car Repair, Bruises

Sears Commercials Through The Decades: Jingles, Car Repair, Bruises

Sears: it was an iconic American retailer, and now has become more of a cautionary business tale as it struggles for relevance and tries to shed more real estate and scrap itself for parts. Many years ago, though, Sears was a central shopping experience in Americans’ lives. Americans who bought boom boxes and played “Space Invaders.” [More]

Sears’ Even Uglier Stepsister: Visiting A Series Of Incredibly Sad Kmarts

This definitely expresses the level at which most Kmart staffers seem to give a crap.

A few weeks ago, Brian Sozzi of Belus capital Advisors did something simple enough: he went to Sears, took a bunch of pictures, and posted them on the company blog. Apparently, no one on the Internet has been to a Sears since 1997, since the post was a huge hit. Now he’s done it again for Sears’ sibling store Kmart. [More]