Samsung USA CEO Y.K. Kim Doesn't Want You To Know His E-Mail Is 'First Two Initials, Last Name At SEA.Samsung.com'
Todd was having problems with his Samsung Galaxy phone, so he traded it in for a refurbished warranty replacement. The replacement phone turned out to be defective, too. Rather than enter the perpetual cycles of smartphone replacement purgatory, he knew there had to be another way. He looked for one, and found it in a recent post about a reader who deduced the e-mail address of Samsung’s CEO and used that information to get the company to actually honor its warranty. [More]
Last week, reader Mike wrote to us about his frustration with Samsung and his Ultrabook’s repeated trips to Samsung’s anti-repair depot. Many companies seem to keep similar facilities, or take a more efficient route and send technicians to your home to break your gadgets without the inconvenience. When we last heard from Mike, he was talking to Samsung’s Facebook team and also to someone higher up in the customer service food chain. kept us posted in the comments to his original post, and sent us this update. [More]
Kristina’s Sears misadventure began with an icemaker. She lives with her aunt, and the icemaker/water spout on the refrigerator started leaking. The aunt decided to replace the appliance, so they headed to Sears. There they found a lovely Samsung fridge marked down on clearance. Why was it on clearance? Oh, you see, another customer had ordered it, then changed their mind. But it was still a new appliance purchase from Sears’ point of view, and would be covered by the manufacturer’s warranty. It was when the fridge was DOA that everything began to go horribly wrong. [More]
As a result of a UK court’s ruling that Samsung hadn’t copied Apple’s designs of products like the iPad and iPhone, a judge is now ordering Apple to explain to everyone that said ruling exists. Apple shouldn’t be too upset, though. After all, that judge also said Apple’s designs were way cooler than Samsung’s. [More]
When your TV conks out, there is that moment when you play the “When Did I Buy It?” game to try to figure out whether it is still covered by the manufacturer’s warranty. And when you realize it’s several months past the warranty date, that when you begin playing a different game: “Should I pay to fix it or just go to town on it with my old golf clubs?” Luckily for one Consumerist reader, he found a Samsung rep who understood his pain and decided to do something about it. [More]
The good news for Samsung over in Britain is that a judge says the company’s three Galaxy tablets aren’t rip-offs of Apple’s iPad. The bad news is that they’re not copies because they’re just like, so uncool and couldn’t possibly be edgy enough to be mistaken for an iPad by anyone who knows anything about cool stuff. [More]
Apple just scored a huge victory over Samsung and its 10-inch Galaxy Tab in a California Federal court. A judge ruled that Apple had made a “strong” claim that the Samsung tablet had copied its iPad design. This war has been waging since April of last year, when Apple sued Samsung, claiming the other company had ripped off its iPhone and iPad. [More]
Have you bought coconut water, pinot noir, a Samsung TV, or an iPhone 4? If you purchased any of these products, plus a whole bunch more, you may be eligible to file a claim in one of these recently settled class action lawsuits. Proof of purchase isn’t always required, but lying is bad consumer karma. [More]
Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won’t respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she’s on her third replacement. T-Mobile is happy to send her a replacement, but she doesn’t want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! [More]
While much of the buzz at any Consumer Electronics Show revolves around the sexier kids in school — TVs, computers, cell phones — there is a quiet rumble surrounding the impending release of a horde of “connected appliances,” which is a blanket term for fridges, washers, dryers, dishwashers, stoves and ovens that communicate in some way with each other and maybe with the outside world. [More]
In a few hours, the folks at the Consumer Electronics Show will fling open the doors to the Las Vegas Convention Center and a crowd the size of a small city will begin gawking and toying with the latest in doodads and whatsthats. But for the second year in a row, me and my trusty camera phone were able to convince someone I had a reason to be on the show floor so I could snap a handful of last-minute preparation pics before anyone caught on to my antics.
Samsung was delighted to announce this morning at CES that they intend to place ads to the home screens of your fancy new Smart TVs. Does this annoy you? [More]
Look, Apple, Samsung — your fight over patents and intellectual property could affect all of Europe. Think about that, while you’re locked in battle over intellectual property rights! And now you’ve gone and upset EU regulators. [More]