(Samuel M. Livingston)

I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One

Graeme has two Samsung monitors, and has had them repaired under warranty a few times. Two years into his three-year warranty, he sent a monitor that snapped off its stand in for repair. Not terribly worried, he checked in on it using Facebook. Samsung took this as an indication that he was unhappy, and should be sent a larger, newer, better monitor.

[More]

(Geoff Myers (.net))

Galaxy S3 Does Everything Better Except Stay Out Of Toilet; AT&T Saves The Day

April has always been pleased with AT&T’s customer service, but a recent experience delighted her so much that she just had to write to us and share the love. She upgraded to the Samsung Galaxy S3 from an iPhone 4S, and was very pleased with the new device, finding it vastly superior to the iPhone. One thing that the Galaxy isn’t better at, though, was staying out of her toilet. Her phone went “splash,” and she didn’t have $600 lying around to replace it. So she wrote to a selection of AT&T executives and made her case. [More]

(713 Avenue)

Patent Office Rejects Apple’s “Pinch To Zoom” Patent, Samsung Licks Its Chops

That sound you hear? That’s Samsung rubbings its metaphorical hands together in gleeful anticipation after the United States Patent and Trademark Office smacked Apple’s patent for “pinch to zoom” technology down. That same patent helped Apple win its case against Samsung and win it $1.05 billion as a result. So if that patent should never have been granted, Samsung thinks there should be a whole new trial. [More]

(afagen)

Judge Shuts Down Apple’s Request To Ban A Bunch Of Samsung Devices

Apple is likely feeling a wee bit disappointed today, as a U.S. federal judge rejected the company’s request to ban a bunch of Samsung devices from being sold in the U.S. — devices that a judge already ruled infringed on Apple’s patented designs. Meanwhile the judge also denied Samsung a retrial, which it had been seeking by claiming jury misconduct on the part of the foreman in last summer’s proceedings. [More]

(JD Hancock)

Capital One Android App Traps My Phone In Infinite Updateless Loop

David’s Android smartphone, a Galaxy S, is still working just fine. It just has one problem: he can’t upgrade it to a newer version of the Android operating system. He’s stuck on 2.2. So what? It doesn’t affect him all that much except for how his bank’s app requires a newer version of Android than that. His phone gets stuck in a loop of being unable to update. [More]

Samsung Asks Rhetorical Question, Gets The Wrong Answer

Samsung Asks Rhetorical Question, Gets The Wrong Answer

If you could read only one blog, which one would it be? Go ahead, Tell the truth. If the answer isn’t “The Consumerist,” we can take it. When Samsung asked a similar question on their Facebook, though, they may not have anticipated the current extent of iPhone fever. When asked which electronic device they would take with them to a deserted island, the Internet answered, “the iPhone 5.” [More]

Samsung Shares E-Mail Address For Reaching Executive Customer Service

Samsung Shares E-Mail Address For Reaching Executive Customer Service

It seems like just 22 hours ago that Samsung USA was asking Consumerist to redact its CEO’s e-mail address from a reader’s comment. Since then, the electronics biggie has admitted that maybe that wasn’t such a great idea, and now the company has agreed to provide Consumerist readers with a new e-mail address that connects customers who have exhausted the usual customer service channels directly to Samsung’s executive customer service. [More]

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Sprint Is Upgrading Its Network Here, When Should I Upgrade My Phone?

Erica and her family are Sprint customers who are eligible to upgrade their phones in a few months, but they have a dilemma. In the market where they live, Sprint’s 4G service is the older WiMax network. An upgrade to LTE is coming…sometime in the next year. They have their choice of phones that can use one network or the other, but not both. Yes, this is the very definition of a first world problem, but it’s a gamble. Do they choose faster data now and being forced to use 3G after the upgrade comes, or the other way around? [More]

Samsung USA Concedes That CEO's E-Mail Address Is Not A State Secret

Samsung USA Concedes That CEO's E-Mail Address Is Not A State Secret

UPDATE: Samsung has created an e-mail address that will allow people who have exhausted the regular customer service route to reach the company’s executive customer service team. [More]

Samsung USA CEO Y.K. Kim Doesn't Want You To Know His E-Mail Is 'First Two Initials, Last Name At SEA.Samsung.com'

Samsung USA CEO Y.K. Kim Doesn't Want You To Know His E-Mail Is 'First Two Initials, Last Name At SEA.Samsung.com'

UPDATE: Samsung USA has had second thoughts about its CEO’s e-mail address being such a huge secret. [More]

How E-Mailing The Samsung CEO Helped Me Break Free Of Refurbished Replacements

How E-Mailing The Samsung CEO Helped Me Break Free Of Refurbished Replacements

Todd was having problems with his Samsung Galaxy phone, so he traded it in for a refurbished warranty replacement. The replacement phone turned out to be defective, too. Rather than enter the perpetual cycles of smartphone replacement purgatory, he knew there had to be another way. He looked for one, and found it in a recent post about a reader who deduced the e-mail address of Samsung’s CEO and used that information to get the company to actually honor its warranty. [More]

E-Mailing Samsung CEO Gets Reader Better Replacement Ultrabook

E-Mailing Samsung CEO Gets Reader Better Replacement Ultrabook

Last week, reader Mike wrote to us about his frustration with Samsung and his Ultrabook’s repeated trips to Samsung’s anti-repair depot. Many companies seem to keep similar facilities, or take a more efficient route and send technicians to your home to break your gadgets without the inconvenience. When we last heard from Mike, he was talking to Samsung’s Facebook team and also to someone higher up in the customer service food chain. kept us posted in the comments to his original post, and sent us this update. [More]

No, Sears, That’s Okay, We Didn’t Really Need A Working Refrigerator

No, Sears, That’s Okay, We Didn’t Really Need A Working Refrigerator

Kristina’s Sears misadventure began with an icemaker. She lives with her aunt, and the icemaker/water spout on the refrigerator started leaking. The aunt decided to replace the appliance, so they headed to Sears. There they found a lovely Samsung fridge marked down on clearance. Why was it on clearance? Oh, you see, another customer had ordered it, then changed their mind. But it was still a new appliance purchase from Sears’ point of view, and would be covered by the manufacturer’s warranty. It was when the fridge was DOA that everything began to go horribly wrong. [More]

Apple Has To Post Note On Its Locker Saying Samsung Didn’t Copy Its Homework

Apple Has To Post Note On Its Locker Saying Samsung Didn’t Copy Its Homework

As a result of a UK court’s ruling that Samsung hadn’t copied Apple’s designs of products like the iPad and iPhone, a judge is now ordering Apple to explain to everyone that said ruling exists. Apple shouldn’t be too upset, though. After all, that judge also said Apple’s designs were way cooler than Samsung’s. [More]

Samsung Provides Out-Of-Warranty TV Repair After I Express My Disappointment

Samsung Provides Out-Of-Warranty TV Repair After I Express My Disappointment

When your TV conks out, there is that moment when you play the “When Did I Buy It?” game to try to figure out whether it is still covered by the manufacturer’s warranty. And when you realize it’s several months past the warranty date, that when you begin playing a different game: “Should I pay to fix it or just go to town on it with my old golf clubs?” Luckily for one Consumerist reader, he found a Samsung rep who understood his pain and decided to do something about it. [More]

Judge Says Samsung Tablet Can’t Possibly Be An iPad Rip-Off Because It’s Not Cool Enough

Judge Says Samsung Tablet Can’t Possibly Be An iPad Rip-Off Because It’s Not Cool Enough

The good news for Samsung over in Britain is that a judge says the company’s three Galaxy tablets aren’t rip-offs of Apple’s iPad. The bad news is that they’re not copies because they’re just like, so uncool and couldn’t possibly be edgy enough to be mistaken for an iPad by anyone who knows anything about cool stuff. [More]

Apple Triumphs Over Samsung With Injunction Against Sale Of 10-Inch Galaxy Tab

Apple Triumphs Over Samsung With Injunction Against Sale Of 10-Inch Galaxy Tab

Apple just scored a huge victory over Samsung and its 10-inch Galaxy Tab in a California Federal court. A judge ruled that Apple had made a “strong” claim that the Samsung tablet had copied its iPad design. This war has been waging since April of last year, when Apple sued Samsung, claiming the other company had ripped off its iPhone and iPad. [More]

Bought A Groupon, An iPhone 4, Or Coconut Water? These Class Actions Are For You

Bought A Groupon, An iPhone 4, Or Coconut Water? These Class Actions Are For You

Have you bought coconut water, pinot noir, a Samsung TV, or an iPhone 4? If you purchased any of these products, plus a whole bunch more, you may be eligible to file a claim in one of these recently settled class action lawsuits. Proof of purchase isn’t always required, but lying is bad consumer karma. [More]