(JKehoe_Photos)

Samsung Smart TVs Don’t Encrypt Speech Or Transcriptions

Last week, the world collectively freaked out when we learned that Samsung’s smart TVs can take things that we say in our living rooms and uploads them to a third-party transcription service. The gadget-maker tried to calm us all down by explaining how the service works, but there’s a problem: people may have assumed that data is encrypted. It’s not. [More]

Smart TV Users Accuse Samsung Of Inserting Pepsi Ads In Their Videos

Smart TV Users Accuse Samsung Of Inserting Pepsi Ads In Their Videos

If you own a smart TV, you probably purchased it thinking about all of the ways that you can use it to watch streaming services and your own library of video files. Samsung sees something different, though: they see a great big Internet-connected screen which they can use to splash ads on. It began three years ago with ads on the TV’s home screen, and now users are accusing the company of inserting advertisements where they don’t belong. [More]

(JKehoe_Photos)

What You Say To Your Samsung Smart TV Is ‘Transmitted To A Third Party’

It was almost three years ago that we started to wonder whether it was possible for smart TVs to watch and listen to anyone in the immediate area of the television. It’s possible, but could it really happen? Over the weekend, the Daily Beast pointed out a single incredibly creepy sentence in the privacy policy for Samsung’s smart TVs, and we all began to wonder what our TV sets are really up to. [More]

Groupon Provides Refund For “Secretly Mexican” Samsung TV

Groupon Provides Refund For “Secretly Mexican” Samsung TV

You may remember reader Rob, whose story we featured here a few weeks ago. Rob bought a smart TV from Groupon Goods. and then ended up plunged in a bizarre chain of events involving an imaginary warranty, four different countries, and some very odd claims about how Samsung products have no warranty when they’re sold online. We have good news to report: He’s been issued a refund. By Groupon. [More]

Samsung Insists Galaxy Note 4 Gap Is A Feature, Not A Flaw

Samsung Insists Galaxy Note 4 Gap Is A Feature, Not A Flaw

A phablet is a super-sized mobile phone that is more like a tablet. This fall, Samsung has released the fourth version of their Galaxy Note phablet, a much-anticipated device all over the world. As the first devices hit stores, some people noticed something odd: the phone has a gap between its screen and frame just wide enough to fit a piece of cardstock. [More]

Samsung Galaxy Catches Fire Under 13-Year-Old Girl’s Pillow

Samsung Galaxy Catches Fire Under 13-Year-Old Girl’s Pillow

It’s not all that unusual to fall asleep with your smartphone under your pillow: they make fine alarm clocks, and can hold so much important information that you don’t want it out of your reach, even while unconscious. Yet a Samsung smartphone woke up a 13-year-old girl near Dallas in the middle of the night when it began smoldering. [More]

Samsung Gear Fit Wristband Causes Rash, Must Be Returned With All Accessories

Samsung Gear Fit Wristband Causes Rash, Must Be Returned With All Accessories

There are currently a lot of wearable fitness trackers on the market, locked in a battle for wrist domination. Reader Rob bought Samsung’s cool-looking Gear Fit a few months ago, and really likes it. Except for how some of the coating wore off the wristband clasp and he’s developed a mysterious rash on his wrist. [More]

White House Not Pleased With Presidential Selfie Used As Samsung Promo

White House Not Pleased With Presidential Selfie Used As Samsung Promo

As “selfie” has become a word that even your reclusive great-aunt knows, and everyone enjoys when celebrities snap pictures of themselves with their phones and act just like regular people. So while a picture that Boston Red Sox player David “Big Papi” Ortiz took of himself with President Barack Obama proved popular on Twitter, including on Samsung’s account. Ortiz has an endorsement deal with the electronics company. The President, needless to say, does not. [More]

Samsung Needs To Stop With The Sexist Marketing Already

Samsung Needs To Stop With The Sexist Marketing Already

Okay, the electronics industry in general isn’t known for its commitment to progressive views on gender. As Samsung has become a global brand, though, people are noticing the subtle and not-at-all subtle sexism of their advertising. [More]

Samsung’s Disposable Blu-Ray Player Won’t Play New Blu-Rays

Samsung’s Disposable Blu-Ray Player Won’t Play New Blu-Rays

Samsung’s BD-P3600 is apparently a nice enough gadget, which plays Blu-Ray discs and DVDs and streams online content from Netflix, Amazon, and other streaming services. Well, in theory. It seems to be an okay device as long as you don’t like to watch anything released in the last six months or so. Thanks to a firmware problem, it can’t deal with new discs. [More]

(БРАТСТВО)

Samsung Buys Boxee, Immediately Kills Cloud DVR

Keeping your work and your media in the cloud is totally awesome, right up until the moment when you’re kicked off the cloud. That’s the tragic lesson of the Boxee Cloud DVR (digital video recorder), the set-top box of many couch potatoes’ dreams. The key feature of the product–free cloud storage for your programs–will end tomorrow now that Samsung owns Boxee. [More]

(Matt Reeve Photography)

Letter To President Gets Samsung’s Attention, Repaired Microwave

Laurence was disappointed that he dropped a few hundred dollars on a microwave, and didn’t get to enjoy it for very long. He isn’t sure exactly how long a microwave that cost a few hundred bucks should last, but figures it’s somewhere between “two years” and “forever.” Right? [More]

Reminder: Know What You’re Getting Into With Gray-Market Electronics

Reminder: Know What You’re Getting Into With Gray-Market Electronics

Ruby bought the international version of the Samsung Galaxy Note 2. She thought it was great…right until it abruptly died. Samsung tech support wouldn’t help her, so she sent a plea to the mailbox of Samsung USA president Y.K. Kim. The office of the president couldn’t support a product that Samsung USA didn’t sell, either. [More]

Samsung Thinks Women Would Upgrade Husbands Into Creepy Housework Robots

Samsung Thinks Women Would Upgrade Husbands Into Creepy Housework Robots

If you could upgrade your partner’s skills and abilities with a bit of hardware or software, would you do it? To promote their “Evolution Kit” that upgrades the processor and capabilities of their smart TVs, a Samsung ad imagines what would happen if humans had similar upgrade capabilities. In the ad, a woman upgrades her husband into a creepy and robotic super-capable version of Rosie from “The Jetsons.”  [More]

(frankieleon)

I Lose A Really Useful Android Feature And Sprint And Samsung Pass The Buck

We often hear from users of various Android smartphones complaining that their carrier or their phone manufacturer is keeping them away from the latest version of the operating system. Mark’s problem is sort of the opposite of that. He has the very newest release, Jelly Bean, but was horrified to discover that a feature he finds very useful at work was quietly discontinued. He can’t get an answer out of Samsung or his carrier, Sprint, about who decided to remove this feature or why. He just gets sent back and forth between companies. [More]

"Look, by not playing 'John Carter,' I was just trying to protect you."

Samsung Replaces Blu-Ray Player That Won’t Play Perfectly Good Discs

Richard was unhappy with his Blu-Ray player. Some discs wouldn’t play at all. Samsung claimed to be on it and working on a firmware update as a solution to the problem, but have said that for a year now. What was a customer who just wants to watch some movies to do? His family couldn’t even watch “The Dark Knight Rises.” What horror! Richard flexed his complaining muscles and fired off a letter to Samsung’s Office of the President e-mail address. [More]

Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong

Samsung: If You Want Us To Fix Your MP3 Player, You Have To Fly To Hong Kong

The beauty of shopping online is that it’s easy to bring products from all over the world into our homes with a little bit of typing and a major credit card. The problem with buying from abroad, though, is that products for different markets don’t come with the same consumer protections. And sometimes you don’t know that you’re buying a product destined for a different market at all. That’s where Cassi’s cautionary tale comes in. From a small discount site, Cassi bought a Samsung MP3 player. Samsung tells her that it was made for the Chinese market and that if she wants them to honor her warranty, she has to fly to Hong Kong. Being a sensible person, Cassi does not want to fly to Hong Kong over a $200 MP3 player. [More]

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Samsung Wants To Patch Up My Defective Phone So It Can Break Again

Alex has a Samsung Galaxy SII on AT&T, and his phone has one of the common defects of that model: it likes to randomly shut itself down for no reason. Instead of casting him into smartphone replacement purgatory, AT&T and Samsung are instead trying to divert him into repair purgatory. His phone will be totally fine after their repair, AT&T assured him. It wasn’t. He turned to Samsung and made his case to them. They were willing to repair his phone, but not replace it. [More]