RadioShack Will Stop Matching Workers’ Retirement Contributions Next Year

RadioShack Will Stop Matching Workers’ Retirement Contributions Next Year

RadioShack, the electronics retailer that once called itself “America’s Technology Store” and now wants to repair your cracked iPhone screen, is willing to try just about anything to stay in business. While they negotiate with lenders for permission to close more stores, the chain announced that it will end matching contributions to employees’ retirement plans as of February 1, 2015. [More]

Radio Shack May Run Out Of Cash, Fail To Turn Itself Around

Radio Shack May Run Out Of Cash, Fail To Turn Itself Around

Back in June, we learned that part of Radio Shack’s turnaround plan is to start in-store repair counters for mobile devices as a bid for relevance and an attempt to offer at least one thing that no other retailer does. However, the credit-rating agency Moody’s doesn’t think that Radio Shack has enough cash to make it through 2015, let alone turn itself around by then. [More]

Radio Shack Wants To Fix Your Phone, Its Business Model

Radio Shack Wants To Fix Your Phone, Its Business Model

We’ve followed Radio Shack’s ongoing quest for relevance here at Consumerist for most of the last decade. A focus on mobile gadgets hasn’t helped, since mobile phones and plans are sold almost everywhere. The company’s second-quarter results show that its funny Super Bowl ads didn’t help, either. What can Radio Shack offer that no one else has? [More]

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Radio Shack Issues Vouchers After Class Action Settlement, Won’t Let Me Use Them

Diane received a merchandise voucher from Radio Shack as part of a class action settlement. It has the very nice feature of being usable on “any merchandise” in the store, but in this case “any merchandise” means “anything in the store except for that thing you wanted to buy.” [More]

(frankieleon)

Radio Shack Kiosk Worker Screws Up, Gets Our Phone Insurance Canceled

What happens when you do the responsible thing and buy insurance for your shiny and expensive new smartphone, but the insurance gets canceled because of an error that wasn’t yours? Well…Bill and his girlfriend aren’t sure. When the employee at a Radio Shack kiosk at their local Target billed a Mastercard gift card instead of their credit card or phone bill, the insurance got canceled early on. Three months in. Then, of course, his girlfriend dropped the phone. [More]

Is RadioShack Preparing To Enter The Wireless Provider Arena?

Is RadioShack Preparing To Enter The Wireless Provider Arena?

RadioShack might be making a move from the place you go to buy batteries and maybe sign up with a major wireless carrier for a phone plan, to the place where it is the actual wireless carrier. Leaked documents circulating the document seem to indicate that the company is teaming up with Cricket Wireless to become a no-contract mobile virtual network operator. [More]

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime. [More]

RadioShack Employee Uses Receipt To Tell Customer She's An "Ugly Itch" From "Ghettohood, USA"

RadioShack Employee Uses Receipt To Tell Customer She's An "Ugly Itch" From "Ghettohood, USA"

A Maryland RadioShack employee truly went above and beyond the call of bad customer service yesterday when he decided it was perfectly cool to get creative with a customer’s receipt to let her know she’s an “ugly itch” from “ghettohood, usa,” which is apparently in “tattoville, Maryland.” [More]

More Shoppers "Renting" Electronics From Retailers

More Shoppers "Renting" Electronics From Retailers

A new study shows that a growing number of electronics purchases — up to one in five — are being returned to retailers, and that a large majority of the items returned as defective are in fact perfectly fine. [More]

RadioShack Manager Promises To Replace Broken HTC Phone, Changes Mind Because He Didn't Put It In Writing

RadioShack Manager Promises To Replace Broken HTC Phone, Changes Mind Because He Didn't Put It In Writing

Consumerist reader says he’s gotten the shaft from the folks at The Shack after a RadioShack manager promised him the store would replace his broken HTC Evo 3D, only to change his mind after David had wiped all his important data from the phone and brought it to the store to be exchanged. [More]

After Six Months, Target Mobile Still Hasn't Coughed Up $50 Rebate

After Six Months, Target Mobile Still Hasn't Coughed Up $50 Rebate

Back during last year’s Black Friday shopping frenzy, Khoi purchased a new smartphone that cost $50, with a rebate offer of a $50 Target gift card along with it. The rebate card was supposed to show up within two weeks. Six months later, he’s still waiting on that gift card, and he hasn’t exactly been sitting around twiddling his thumbs and waiting for Target to mail it. Finally, at the 6-month mark, he decided to take his dissatisfaction to the very tippity top, writing to Target’s CEO. [More]

Best Buy's Genius Plan For The Future Is To Become RadioShack

Best Buy's Genius Plan For The Future Is To Become RadioShack

Back-to-back crappy financial quarters at the Big Blue Amazon.com Showroom (Best Buy) has the company looking to scale back their retail presence and, according to the Motley Fool, “begin opening more stand-alone small-box locations, targeting hundreds of new Best Buy Mobile stores selling the latest smartphone gadgetry within the next five years.” Wait… small stores… emphasis on wireless… why does that sound so familiar? [More]

RadioShack Not Exactly Thrilled With Free Gun Giveaway At Montana Store

RadioShack Not Exactly Thrilled With Free Gun Giveaway At Montana Store

Earlier this week, a Montana electronics store identified as a RadioShack made national headlines by offering customers the option of getting a free gun if they signed up for Dish Network installation and service. But the folks at RadioShack HQ are quick to point out to Consumerist that, while the store may use the company name, its owner is acting on his own. [More]

Montana RadioShack Gives Away Guns With New Dish Network Subscriptions

Montana RadioShack Gives Away Guns With New Dish Network Subscriptions

A RadioShack in Montana is making headlines — and doing a brisk business — by offering free guns to new Dish Network customers. [More]

Worst Company In America Round One: RadioShack Vs. Best Buy

Worst Company In America Round One: RadioShack Vs. Best Buy

Here are two companies that have been rumored to be talking merger. But for now, all those discussions are put to the side in favor of slugging it out in the WCIA steel cage. [More]

Here's Your Lineup For Worst Company In America 2011!

Here's Your Lineup For Worst Company In America 2011!

For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack

Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn’t mean that you should. Reader Adam’s source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? [More]

What Do You Think Of The Stores-Within-Stores Trend?

What Do You Think Of The Stores-Within-Stores Trend?

These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]