If you have a problem with Orbitz and regular customer service and escalating to a supervisor doesn’t help you, give this gal a call.
Update: Orbitz Sent Reader To Collections For Ticket They Never Sold Him
By September 3, 2008
Here’s some updates on the post about reader Josh, whom Orbitz wanted to make pay for a ticket they never sold him and he never used. Turns out that between when he sent his original letter to us in February and when we posted it, Orbitz sent him to collections. But now that his story got on here and Digg, Orbitz’s ass-covering machine has been activated…
Reach Orbitz Executive Customer Service
By April 1, 2008
I’m just getting situated here and it’s amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It’s really not fair, so, to counteract that and the negative stories Consumerist posted, here’s the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.
Even Physicists Are Not Smart Enough to Avoid Getting Screwed By Orbitz
By December 4, 2006
We’re not saying the rest of you are dumb, but when physicists from CalTech can’t manage to make travel arrangements without getting stuck with hundreds of dollars in “change fees,” there might be a problem with the website. And by problem we might mean “scam.” And by scam, we might mean, “policies designed to increase fees by being deliberately confusing and overly restrictive.” In this case, Sean, a Senior Research Associate in the Department of Physics at the California Institute of Technology, was trying to book a new ticket with money from a credit on a previously canceled ticket, which is much harder than identifying the unified field theory.
Orbitz Hides Flex Search
By November 9, 2006
For some reason, and we really can’t imagine what that reason might be, Orbitz has cleverly hidden its “Flex Search” feature. As far as we can tell, it’s only accessible through the sitemap. In any case, it’s not actually gone, so here’s a link to it. We are so punk rock.— MEGHANN MARCO
Orbitz Misprices Tickets and Holds Your Credit Hostage
By September 25, 2006
Reader Kristin gets the double whammy of poor service from online travel agency Orbitz.com.
Orbitz Customer Cancels Reservation For Spite
By August 22, 2006
Even with Orbitz’s notoriously inept customer service – behind that facade of campy commercials and flash games, there’s…more facade – this is a new one. Reader Missdona booked a room at the Bellagio hotel last week. Yesterday, the price dropped $20. She tried to lock in the lower rate but was unable to online and the phone people consistently put her on long hold only to disconnect her or refused to help. She decides to cancel and book with the hotel direct. A phone rep tells her that cancelling will cost $25.
UPDATE: Trifecta of Crappy Airplane Stories, +1
By June 1, 2006
Here’s a first, Justin writes about one of the very same extreme flight delays that another reader wrote in about!
Fly First Class For Cheap
By May 8, 2006
There’s no need to lead an on-board mutiny or deploy Macchivelian mind-tricks, here’s how you get first-class airplane seats for cheap.
Consumers Speak: OrbitzMisunderstanding Sends Pop on Wedding Day Adventure
By January 24, 2006
Update: A couple of you have written in to criticize our framing of this complaint, pointing out that this was not an error on the part of Orbitz or America West so much as a failure of planning on the part of those involved. You’re right. We do read every complaint before posting them, but we didn’t think this one through. Apologies. (We still enjoyed the story, however.)
