Hooray! Newegg Stops Collecting New York Sales Tax

Hooray! Newegg Stops Collecting New York Sales Tax

Reader Duke has forwarded us an email he got from Newegg explaining that as of yesterday they are no longer collecting New York state taxes. Hooray! Of course, you still have to pay your sales tax… but now it’s your responsibility.

This "License Only” Version Of Office Is Packed Very Efficiently

This "License Only” Version Of Office Is Packed Very Efficiently

Today’s episode of everyone’s favorite post “Stupid Shipping Gang” is sure to be a crowd-pleaser! Newegg was concerned about Rob’s software license (Just a license. No discs.) being damaged so they shipped it in a box. With packing peanuts.

Newegg.com Holds Woman's Account Hostage Until She Gets Her Brother To Reverse Chargeback

Newegg.com Holds Woman's Account Hostage Until She Gets Her Brother To Reverse Chargeback

Newegg seemed to think Jenn was responsible for her brother’s chargeback with them. When she tried to place an order using her own name and credit card number, but with the same shipping address as her brother, her account was suspended. Jenn figured she could resolve the problem with a conversation or two with Newegg’s customer service department, but as you’ll see from the transcript below, Newegg’s CSR blatantly says Jenn’s account won’t be approved until her brother reverses his chargeback.

Amazon, Newegg Begin Collecting Sales Tax From Residents Of New York

Amazon, Newegg Begin Collecting Sales Tax From Residents Of New York

Despite filing a lawsuit to challenge a new law requiring websites that use affiliates based in NY (like Amazon) to collect sales tax from their NY customers, Amazon has registered with the state and is now collecting sales tax. Electronics retailer Newegg also began collecting tax from NY customers.

UPDATE: Newegg's Reputation For Customer Service Remains Unbroken

UPDATE: Newegg's Reputation For Customer Service Remains Unbroken

If you read the story, “Beware Of Rotten Newegg Rebate,” you may remember the plight of reader RJ who submitted his $20 rebate information back in January and was getting the runaround from Newegg and the rebate company. RJ is now happy to learn that not only is Newegg giving him $20, they are giving him an extra $20 for his trouble, and not just store credit, real cash. Read Newegg’s letter, inside…

Beware Of Rotten Newegg Rebate

Beware Of Rotten Newegg Rebate

Reader RJ purchased an Nvidia graphics card from Newegg and submitted his $20 rebate information in January. Nearly 5 months later, he is still waiting for his cash. He wrote to Newegg for answers but received a tepid reply. RJ’s letter and Newegg’s response, inside…

Icy Dock Offers You Rebate Or Warranty, But Not Both

Icy Dock Offers You Rebate Or Warranty, But Not Both

The fine print on this Ice Dock hard disk enclosure rebate (PDF) offered through Newegg says, at the very end, “Manufacturer’s warranty does not apply to ICY DOCK’s MIR Free Promotional items.”

http://consumerist.com/2008/04/01/heres-how-the-newegg/

Here’s how the Newegg email address was spoofed on the Creative forum over the weekend: Creative has a security protocol in place where you have to verify your email address before you can post. However, after you publish a post you can go back and change your address to anything you like. You won’t be able to verify the spoofed address and therefore won’t be able to post anything new—but anything you already posted will now display the spoofed address. Maybe you can get Daniel_K to fix your forum boards, Creative. (Thanks to Jawaad!)

Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony

Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony

Okay, everyone together in Moe Szyslak’s voice: con_tinymoewhaaaaa.jpg “Whaaaaa?” We’re just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent a customer a regular PS3 box instead of one with a Blu-ray copy of “Spiderman 3.” Here’s where it gets all evil alternate universe: when the customer called to complain, the CSR told him it wasn’t Newegg’s problem and for him to talk to Sony.
Update-3/7/08: Newegg contacted the OP and resolved the issue—see the OP’s comment below.

Newegg Honors Rebate For Out-Of-Business Company

Newegg Honors Rebate For Out-Of-Business Company

More praise for Newegg, one of those rare retailers with an exceptional customer service record. Andrea bought an Astar Electronics HDMI Player with DIVX and sent off her rebate request, but never received the promised rebate.

CompUSA Unaware of So-Called ‘Internet’

CompUSA Unaware of So-Called ‘Internet’

Rick CC’d us on a letter he wrote CompUSA after trying to get them to price match Linksys NSLU2 network storage drive. He could get the drive at Newegg for $84, versus CompUSA’s $100, but kinda wanted it that day instead of waiting for shipping. The clerk said they only price-match competitors in the area. As in, the geographic space surrounding the physical store.

Pith & Vinegar…and Ice Cream!

Pith & Vinegar…and Ice Cream!

• Mr Softee co-founder dead. Relatives, friends, spoke hardening in his old age. [1010Wins]

Buying Bargain Nokia Bears Bitter Ironies

Buying Bargain Nokia Bears Bitter Ironies

It’s time for The Consumerist to play matchmaker.

A Look Inside a Newegg Warehouse

Nerd nexus Anandtech.com has a look inside one of Newegg’s shipping and distribution centers, made especially interesting considering how consistently the online electronics retail giant is able to quickly put product in shoppers’ hands. Newegg is said to have an internal goal of getting every order into customers’ hands two days after they order online—no matter what method of shipping is chosen. In our experience, they hit that target more often than not.

Morning Deals Round Up

• Newegg has the Sennheiser PC 150 Headset, perfect for gaming or Skyping, for $30 after $10 off coupon code NYNG011006. Ships free, as well.

Morning Deals Round Up

• Sometimes the simple deals are the sweetest: Use the code “EM21HL30″ for 30% off for purchases at FootLocker.com, including gift cards. [via Slickdeals]