Macy’s Stores Will Open At 6 P.M. On Thanksgiving Day

Macy’s Stores Will Open At 6 P.M. On Thanksgiving Day

If you were worried that you might have to spend all of Thanksgiving Day at home and not inside a Macy’s store, there’s no need to worry. The department store chain will open on Brown Thursday at 6 P.M., allowing employees some of the holiday with their families if they choose to or are asked to work. [More]

Macy’s Disclaimer: Sale Item May Have Never Sold For ‘Regular’ Price

Macy’s Disclaimer: Sale Item May Have Never Sold For ‘Regular’ Price

Part of the game that department stores play with their customers is holding rotating sales to let is think that we’re getting a real bargain. Are there items that were never available for the “retail” price at all? Macy’s has discovered a way around that, by slapping a disclaimer on their website pointing out that no one necessarily ever paid the original price for an item. [More]

(Adam Fagen)

Macy’s Opens A Bargainless Basement Store Targeting Millennials

Filene’s Basement started its existence as the literal basement of the Filene’s department store, with fewer amenities but lower prices. Now the Filene’s Basement brand is back (online) and Macy’s is trying out a basement concept of its own, but it’s not for bargain-hunters. It’s for the younger half of the Millennial generation, who are currently in high school or in their twenties. [More]

(Mike Mozart)

Macy’s Decides To Grow By Targeting Bargain-Hunters

How does a department store company grow when department stores, as a category, are not doing so well? They have to go where customers are, and in general where customers are headed is “downmarket.” Looking at the success that its competitors have had with stores aimed at “aspirational shoppers” with thinner wallets, Macy’s is expanding into the discount brand-name model that you can find at chains like Nordstrom Rack and Off Fifth. [More]

Topless Macy’s Shoplifter Puts On A Shirt, Turns Herself In

Topless Macy’s Shoplifter Puts On A Shirt, Turns Herself In

The department stores of California can rest easy: the woman who lost half of her clothing and her purse in a scuffle with Macy’s store security last week before fleeing the store and driving off has turned herself in. Police had her purse and identification, and an onlooker also wrote down her license plate number, so her identity and whereabouts were not exactly a mystery. She has been released on $20,000 bail. [San Marino Tribune] [More]

(Nicholas DiMaio)

Shoplifter Tries To Steal From Macy’s, Leaves Shirt, Bra, And Purse Behind

The woman suspected of shoplifting last night at a Macy’s store in California may be a little confused about how this whole “shoplifting” thing works. Police say that a loss prevention officer spotted the woman slipping items into her purse, and tried to detain her. Her shirt and bra came off during the altercation, and she fled the mall topless. [More]


So Macy’s Is Opening At 8 P.M. On Thanksgiving. What’s In It For Them?

Macy’s recently confirmed that they’ll be opening up at 8 P.M. on Thanksgiving Day. They’re not the first retailer to open their doors while many Americans are eyeing their third slice of pie, but they are the first to announce an obscenely early Black Friday opening time. (Of course, we broke the story two weeks before that.) Why is the department store chain risking backlash and opening so early? [More]

(Glyn Lowe Photoworks,...)

Macy’s Polls Employees About Opening At 8 P.M. Thanksgiving Day

You weren’t all that attached to the idea of quality time with your family, right? Last year, Target opened its doors at 9 P.M. on Thanksgiving Day, and Walmart, Sears, and some Toys ‘R’ Us stores welcomed shoppers at 8 P.M. Now we’ve received word that Macy’s is asking its employees about their availability to work on Turkey Day itself. [More]


Macy’s Consumer Protection Department Still Protects Everyone From Shopping At Macy’s

As we’ve reported since 2012, the consumer protection department at Macy’s has a novel approach to consumer protection. In trying to prevent fraudulent purchases from going through, they seem to just go ahead and stop some customers from making purchases online entirely. [More]

Macy’s Includes Free Mug In My Box Of Air Pillows

Macy’s Includes Free Mug In My Box Of Air Pillows

The over-packaging Stupid Shipping Gangsters don’t just work for Amazon. They’re everywhere. Reader Matt encountered the Gang when he made a purchase from Macy’s. He bought a pair of shoes and added a mug to make the free shipping limit. He received a box large enough to hold everything that he had purchased, and assumed that it did. It did not. It held only a mug and a great wealth of air pillows. [More]


Macy’s Doesn’t Want You Stockpiling Lip Gloss, Cuts You Off At Six

“Your activity on our site indicates that you are trying to circumvent our restrictions by submitting multiple orders,” said the letter that Macy’s sent to reader Janet. What was she doing? Buying up loss leaders to resell? Taking advantage of a pricing error for her own profit? No…her crime was placing two separate orders for lip gloss from their website. [More]


Green Billing At Macy’s Is Costing Me Lots Of Green

Robert and his wife aren’t poor: they’re currently in the process of buying a vacation home. His wife opened up a Macy’s credit card in order to get an additional discount, because yay for discounts! Robert set up “green” or paperless billing after gaining online access to the account, but it turned out to be more like billess billing: they never saw any bills. Should they have noticed that no bills were coming and checked their spam folders? Maybe. But no bills came. [More]


JCPenney Knocks Out Macy’s In Court Ruling: JCP Can Sell Martha Stewart Products

Well lookee here — there’s news about JCPenney and for once, the company isn’t on the losing end of the stick. A judge ruled today against Macy’s request to extend an injunction that barred JCPenney from selling Martha Stewart designs in its stores. The ruling means JCPenney can peddle Martha’s wares (temporarily), as long as the products don’t have her name on them. [More]


JCPenney Agrees To Refrain From Selling Martha Stewart Products Until April Court Date

Although JCPenney has been jonesing to start selling Martha Stewart-designed products in its Martha mini-shops, for now it seems that desire will have to be curbed. The department store agreed yesterday to set aside its plans for Martha’s products in its stores at least until an April 8 court date. Rival Macy’s is probably thrilled, while Stewart is likely still wondering if everyone has two houses and thus, a need for two casserole dishes. [More]


Martha Stewart Testifies In JCPenney Vs. Macy’s Dispute: The More Deals The Merrier, Right?

As retailers JCPenney and Macy’s go back and forth in the bitter battle for the right to sell Martha Stewart branded products, the legend herself popped into court yesterday to defend her company’s decision to sign a deal with one when she’d already pledged her allegiance to another. [More]


Judge Warns JCPenney On Martha Stewart Products: Blame Yourself For Empty Shelves

A judge is warning JCPenney that if it ends up with empty shelves bereft of Martha Stewart-branded products, it’ll only have itself to blame. The company is in the midst of a tiff with Macy’s over which retailer is allowed to sell her homewares. Macy’s is claiming exclusive rights, but JCPenney recently went ahead and ordered products from her company anyway. [More]


Macy’s Consumer Protection Department: Still Protecting Consumers By Canceling Their Orders

Last year, we learned that Macy’s has a Consumer Protection Department tasked with protecting consumers by canceling their orders. We think. That’s what it looks like from here, anyway. John stumbled across our post on the subject, Macy’s Consumer Protection Department Protects Me By Canceling My Orders, and wrote in to share his own experience. Ultimately, his order went through, but only after he gave his credit card info over the phone. That means he lost $80 in eBates credit that he would have received for placing his order through the rebate site. [More]


Macy’s Knows They Double-Charged Me, No One Has The Power To Fix It

John’s wife ordered a pair of boots from Macy’s, returned them, and got a refund. In a perfect world, that would be the end of this post, which would be very short and very boring. John lives in the real world, though, where Macy’s just went ahead and charged the couple a second time for the boots three weeks later for no clear reason. No one can explain where the charge came from, and no one has been able to get their $180 back for the last two months. [More]