Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

In Paula’s letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe’s. What makes a person express such crazy desires? She had assumed that the “delivery date” displayed for shoppers on the Lowe’s site stood for the date that the appliance would be delivered to and installed in her home. Not quite. [More]

Buying An Extended Warranty From Lowe's? Keep The Paperwork Very, Very Safe

Buying An Extended Warranty From Lowe's? Keep The Paperwork Very, Very Safe

When the dishwasher that Greg bought at Lowe’s broke down after a failed repair, he called up the store. A manager instructed him to bring the appliance, which was covered under an extended warranty, in to the store and they would exchange it for one that actually worked. Only when he brought it in, the employees on duty treated him “like a criminal” because he had lost the receipt in a recent move. Wait, don’t appliances have serial numbers that they can use to look up warranty information? Nope.
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You Can't Fix A Washing Machine With A Microwave Door

You Can't Fix A Washing Machine With A Microwave Door

Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage. [More]

Legislators Call For A Boycott Of Lowe's After It Pulled Ads From American Muslims TV Show

Legislators Call For A Boycott Of Lowe's After It Pulled Ads From American Muslims TV Show

Lowe’s seems to have jumped right from the frying pan into the fire, amidst a controversial move to pull its advertising from a show on TLC about American Muslim families. So far at least one legislator is calling for a boycott of the store for doing so. [More]

Lowe's Slashes 1,950 Jobs, 20 Stores

Lowe's Slashes 1,950 Jobs, 20 Stores

It’s hard times for hardware folk, with Lowe’s announcing that it will slow growth while closing 20 stores and leaving nearly 2,000 people out of jobs. The company shut down half the stores already and plans to whack the others within the next month. It still plans on growing, opening 25 more stores this year, but will open only 10 or 15 stores a year starting next year rather than the 30 it previously planned. [More]

Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash

Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash

Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That’s a lot of plywood, nails, plaster and everything else that will be needed for repair. It’s also a lot of coffee for beleaguered consumers. [More]

Line Your Samsung Oven With Aluminum Foil, Void Your
Warranty

Line Your Samsung Oven With Aluminum Foil, Void Your Warranty

Do you line your oven with foil? Rae does. She always has, and her parents always have. It’s such a normal thing to do with an oven, it didn’t occur to Rae not to do it. She lined her oven with foil, then popped a frozen pizza in there on the first night after it was delivered. The foil melted the interior oven surface, and now Samsung tells Rae and her husband that they’ve voided the warranty. [More]

After The Storm: Shop At Home Depot, Eat At Waffle House

After The Storm: Shop At Home Depot, Eat At Waffle House

Which retailers are best at preparing for major disasters? According to some experts, big-box chains like Home Depot and Lowe’s earn high marks for responding rapidly to blizzards, tornadoes and hurricanes. Then there’s Waffle House, which FEMA administrator W. Craig Fugate cites as being one of the indicators he uses to determine whether a community has recovered from a disaster: If the restaurant is open and serving a full menu, things are okay. [More]

Lowe's Wants You To Be Your Own General Contractor At Home

Lowe's Wants You To Be Your Own General Contractor At Home

Eric’s dad bought his kitchen renovation from a local Lowe’s store. What he didn’t know is that to wander in and buy services like this from a big-box home improvement store, you personally are in charge of the comings and goings of the different contractors, and must know enough about construction to make them come in the right order. Funny, I thought that was the entire point of going to a big-box store and hiring them to install everything for you. [More]

Climb In Your Time Machine To Take Advantage Of This Rebate At Lowe's

Climb In Your Time Machine To Take Advantage Of This Rebate At Lowe's

“Hi STEPHEN,” said the e-mail intended for new homeowners that Steve received from Lowe’s. “Get settled in with up to $400 cash back on Whirlpool Gold Kitchen Appliances!” How thoughtful of Lowe’s to tempt customers with a great rebate offer… that ended two months ago. [More]

Lowe's Puts Me Through A Lengthy Song And Dance For Flooring

Lowe's Puts Me Through A Lengthy Song And Dance For Flooring

Stories like the one we heard from Consumerist reader James S. just make us flat-out exhausted by the time we’re finished. In this case, it involves a lengthy ordeal with Lowe’s as James and his wife try to get a new floor installed. [More]

Lowe's Teaches Us: Protection Plans Are Useless, And/Or Lock Up Your Receipts

Lowe's Teaches Us: Protection Plans Are Useless, And/Or Lock Up Your Receipts

W. warns us all: don’t buy expensive tools and the Master Protection Plan that goes with them from Lowe’s. If you do, keep the receipt somewhere that you will absolutely not lose it, like a fireproof safe or stapled to your forehead. How does he know? It all begins with selling a used saw that originally came from Lowe’s. [More]

Lowes Ups Stinky Drywall Settlement From $4,500 To $100,000

Lowes Ups Stinky Drywall Settlement From $4,500 To $100,000

Remember those stories about the drywall sold and installed by big American chains that turned out to be contaminated by noxious sulfur smells? Well, now Lowe’s has upped its max payout for affected homeowners from a max of $4,500 in cash and gift cards to $100,000. Replacing the amount of appliances and other possessions irreversibly tainted by the horrid smell can easily reach that one-hundred grand mark so this is a step in the right direction, and lays bare how paltry Lowe’s initial offer was. It’s just business, baby, stinky, stinky, business. [More]

Former Installer: Why You Shouldn't Get Lowe's Installation (Or Why You Should)

Former Installer: Why You Shouldn't Get Lowe's Installation (Or Why You Should)

An anonymous reader who once worked installing as an installer for Lowe’s shared some very helpful advice with us: you probably shouldn’t go to a big-box store for your deck-building and window-installing needs. Why is that? Let him count the ways. [More]

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now? [More]

Lowe's Recalls 11 Million Roman Shades & Roll-Up Blinds

Lowe's Recalls 11 Million Roman Shades & Roll-Up Blinds

Roman shades and roll-up blinds have become the drop-side cribs of the home decor world. They’re a known risk and there have been industry-wide recalls, and yet they continue to be made (shoddily) and sold… only to be recalled. This time, it’s Lowe’s Home Centers recalling just about every Roman shade and roll-up blind it’s sold since 1999. [More]

Lowe's Holds Sale, Underestimates Demand For 90% Off
KitchenAid Stand Mixers

Lowe's Holds Sale, Underestimates Demand For 90% Off KitchenAid Stand Mixers

Home improvement retailer Lowe’s went on Facebook and invited all of its friends to a totally awesome pre-Black Friday party late Thursday night and early Friday morning. Like all really fun parties, too many people showed up and things got out of hand. Which is to say that the doorbuster item, a KitchenAid stand mixer at 90%, sold out quickly, and took the store’s entire site down with it. [More]

Lowe's Ups Chinese Drywall Settlement To $100,000 Per Victim

Lowe's Ups Chinese Drywall Settlement To $100,000 Per Victim

Instead of a few bucks and some gift cards, Lowe’s has amended its stinky Chinese drywall settlement so that plaintiffs can get up to $100,000 – money that will come in a lot more handy for people whose entire houses and most of their possessions were ruined by the sulphuric fumes. [More]